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Customer Office

Location:
Houston, TX
Posted:
February 12, 2018

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Resume:

ROBIN YOWMAN

832-***-**** ac4gax@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Moody National Bank Galveston, TX March 2017- Present

BSA System Administrator/Analyst

Manage and maintain the Yellow Hammer BSA Database for the bank (16 branches)

Participate in Committee Meetings (Audit, BSA, Board of Directors’ and Officers’)

Wrote the bank’s BSA-AML System Model Governance Policy

Generate reports and statistics that are used in monthly Committee Meetings

Provide monthly reports to management on items captured by the database that are worked by analysts

Distribute monthly worklists to analysts

Perform Quality Control (QC) on the Currency Transaction Reports (CTRs) that are entered by tellers and analysts

Approve CTRs prior to them being submitted to FinCEN

Review and decision Enhanced Wires (Domestic and International) that customers and non-customers send and receive monthly

Responsible for creating, overseeing and resolving support cases for all systems used within the BSA and Fraud Department

Work with other lines of businesses to obtain necessary information to complete reviews

Lexis Nexus, Google, Office of Foreign Assets Control (OFAC) and other tools are used to research customers and their activity for legitimacy

Maintain and update BSA monitoring software program documents, including policies and procedures for the department

Perform data scrubs of records to conduct searches and/or implement enhancements

Provide training to staff on Yellow Hammer BSA

Design and execute the testing methodologies and parameters within the database

Perform written analysis, investigations and reviews of high risk accounts

Troubleshoot software and database problems and provide a resolution

Assist in projects, as needed

BBVA Securities, Inc. Houston, TX August 2013- October2015

Client Onboarding Specialist II

Liaised with Front Office, other lines of business & counterparties as required to obtain requirements and ensure efficiency and transparency

Solicited and reviewed counterparty documentation to gather and verify reference data and KYC requirements

Conducted Office of Foreign Asset Control sanctions and World Check screenings as required by Compliance

Created Settlement instructions for the bank and customers to perform foreign currency transactions

Validated documentation received according to the specific Derivative or Foreign Exchange product chosen, including Dodd-Frank

Created International Swaps Derivatives Association (ISDA) agreements for customers that trade with the bank

Created Settlement instructions for the bank and customers to perform foreign currency OTC transactions

Generated weekly reports for multiple departments within the bank related to compliance & accuracy

Reconciliation between systems to validate the accuracy of the data base

Generated Credit Risk Assessment for clients during annual review

Led Remediation of Onboarding Process and trained all new hires

JP Morgan Chase Houston, TX September 2001 – August 2013

Business Banking Know Your Customer Analyst (KYC)

Audited customer information using regulatory rules related to Anti-Money Laundering (AML)

Mitigated risk associated with high risk business accounts to determine their legitimacy

Validated and updated existing clients within database to ensure that documentation was current

Gathered data from numerous internal and external sources to complete the automated Know Your Customer data profile for Foreign Financial Institutions

Remediated client documentation where required in accordance with the Customer Identification Program

Resolved issues during the review process in a measured, professional manner and escalated as needed

Consumer AML Due Diligence Sr. Operations Specialist

Audited customer information using regulatory rules related to Anti-Money Laundering (AML)

Mitigated risk associated with potential accounts that may violate the Patriot & Bank Secrecy Act guidelines

Monitored Politically Exposed People to ensure they were not funding terrorists’ accounts or participating in money laundering activities

Created and sent letters, emails or other forms of communication when attempting to perform due diligence

Supervised teammates with guidance to eliminate potential risky account activities

Interpreted and applied external regulations and internal policies when reviewing cash, wire and velocity ensuring that they are in compliance with the law

Risk Operations Analyst

Ensured that regulatory, legal, bank and audit requirements were met

Supported various departments and the call team by restricting and setting accounts for closure

Conducted funds verifications for accounts that were pending closure due to inappropriate activity

Contacted paying banks to check the status of deposited checks before funds were released

Completed various off phone processes such as Claims Closures, ATM Check Fraud Closures, ACH Risk Closures and other reopen/closure account requests

Documented the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes

Prepared & published daily Fraud Alerts accurately for all of the Retail Chase Branches to prevent Fraud from taking place within the allotted timeframe

Acted responsibly in pursuing these objectives, but in a manner that would not inappropriately disrupt JPMorgan Chase's relationship with its customers

Protected the assets and reputation of JPMorgan Chase by preventing JPMorgan Chase from either unwittingly facilitating illegal activities or becoming the victim of illegal activities

Removed customer’s accounts from Chex Systems when they were eligible as requests were submitted

Operations Senior Specialist

Assisted in converting 25,000 customers impacted by the Chase / Washington Mutual acquisition

Profiled customer’s accounts to ensure a smooth transition and prevent any interruption to their account

Explained conversion changes to customers and answered any questions that they may have had

Completed customer’s requests to integrate new documents or order current documents for the customer

Determined what the Department of Treasury was requesting when debt letters were sent to Chase

Located the bond that was redeemed in error from the appropriate systems and sent results to the necessary department

Obtained a branch’s cost center to debit when Unissued Stock has been redeemed to prevent the bank from further penalties

Forwarded all proof with a branch’s cost center or a customer’s account number to debit and settle debt owed to the Department of the Treasury within the allotted time frame

Processed Cross Bank Wires sent from branches that had not been fully converted to the Chase system

Verified that the initiating bank employee had completed necessary sections on the wire request form and had documented proper identification

Recorded confirmation once the wire was processed and saved it to the appropriate drive

Know Your Customer (KYC) Analyst New York City, NY

Audited accounts according to regulatory rules and regulations relating to Anti-Money Laundering

Monitored PEP’s to ensure they were not funding terrorists’ accounts or participating in Anti-Money Laundering

Conducted due diligence and enhanced due diligence on new and existing Corporate Trust Clients.

Entered KYC information into Client databases i.e. (Strategic Know Your Customer).

Liaise with business, Clients, Onboarding and AMLOC to collate KYC information.

Completed annual/ tri-annual reviews of Clients

Resolved issues arising from the review process in a measured, professional manner and escalated when necessary.

Completed process documentation to assist with the new hires training as needed

Retrieved information from various systems to analyze and verify KYC information i.e. (Client Central, GEM, GTS, FSD, AARC).

Remediated Client documentation where required in accordance with the Customer Identification Program

Developed service level agreements (SLA’s) in department to ensure production goal was met daily

EDUCATION

Bachelor of Science, Economics

University of Houston –Central Campus

MBA in Accounting

Texas Southern University

TECHNICAL SKILLS

• 2010 MS Office Suite • Lotus Notes •MS SharePoint • BASIC • FORTRAN • C++ • Visual Basic • Stata• Essbase



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