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Sales Service

La Vista, Nebraska, United States
February 12, 2018

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Thomas C. Ulrich

**** ***** **** ****** ****** LaVista, NE 68128

Cell: 402-***-****


More than 20 years’ experience in the Laboratory Equipment Manufacturing. Strong planning, organizational and communication skills with the ability to independently plan and direct all levels of business affairs. Expert in analyzing existing operations and implementing the strategies, processes and technologies to improve organizational performance. More than 10 years’ experience in management. SKILLS & QUALIFICATIONS

• Troubleshooting to component level.

• Certified in SolidWorks.

• Certified for electronic Soldering and ESD.

• Experienced in soldering surface mount components.

• Worked in Just in Time, Kyzan, and ISO 9001 Environment.

• Proficient in writing detailed manufacturing processes, to increase productivity, and revenue.

• Proficient in MS office, ACT, Macola, and Estitrak.

• Work well independently or in a group environment.

• Executive level management.


Binovia Elkhorn, NE August 2017 to Present

Biomed Technician/ Network Specialist

• Responsible of Electrical safety checks and repairs of medical equipment at different health clinics, including One World Health.

• Responsible for network resolution of many facilities around the US. Working remotely on the customers machine to repair issues. Also, Network repair and configuration. D-Rocks Music Papillion, NE June 2014 to May 2017 President

• Manages all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, and employee supervision

• Completed repairs on musical instruments and amplifiers. Using me experience in electronics I repaired to component level. With my expertise, repairs averaged 2 days. Seal Analytical Omaha, NE September 2013 to May 2015 President

Seal Analytical had purchased Thomas Cain Inc. I continued as president until the company was moved to Wisconsin in May 2015. Duties include all the same duties as with Thomas Cain.

• Produced all the engineering for the products, including design and modifications of sheet metal and plastics using SolidWorks. Designed and modifications of circuit boards with express PCB

• Direct relationship with international sales representatives in multiple countries. Collaborated with representatives to help increase sales, and modifications that the instrument may need to meet their customer needs.

• The US sales were controlled by me. I attended trade shows to increase sales and international relations.

• Oversaw and expedited move of company to Mequon, WI Thomas Cain Inc. Omaha, NE June 2006 to September 2013 President

Founded and managed Thomas Cain Inc., responsible for planning, business development, sales, marketing, product development, human resources, manufacturing, and service. Grew start-up organization, from a concept, through product design, strategic marketing, and product launch. Increased revenue and decreased expenses through streamlining procedures and implementing cost-saving measures. Distribution of product, worldwide to over 10 countries. Thomas Cain Inc. was purchased by Seal analytical and I continued as president until the company was moved.

• Designed and improved the products with Solid Works and electronic engineering. Constant improvement on products from Customer feedback, along with expansion into other types of laboratories. The product was originally designed for laboratories testing for mercury, with my design abilities Thomas Cain was able to expand into other testing laboratories.

• Under my leadership Thomas Cain Inc. was known for both the quality of the product, and the service after the sale. Thomas Cain Inc. was the leader in service for our industry.

• Under my leadership Thomas Cain Inc. started as 10’s of thousand Dollars Company, to a million dollars in sales company.

• The manufacturing and service of the company was streamlined to increase production and revenue, by the use of Just in time manufacturing. The service of Thomas Cain Inc. products differed from our competitors, that we made processes to make the instrument easier to repair by the customer.

• Experienced in MS word to write detailed production or service processes. CETAC Technologies Omaha, NE August 2004 to April 2006 Midwest Sales Representative (Independent Contractor) Marketed and sold equipment for CETAC Technologies, a manufacturer of Laboratory products. Networked extensively through trade shows, incoming calls, and cold calls to increase customer base. Effectively managing a twelve State, and middle of Canada territory, using ACT software for customer relations.

• Built strong business relations and worked with Lab Managers, Lab Technicians, and buyers. Constantly communicating with customer to ensure product satisfaction, which would increase the customers trust in me to purchase products in the future.

• The customers would also call with service issues, and I would assist them, or forward to the proper service engineer.

CETAC Technologies Omaha, NE October 1996 to August 2004 Service Engineer

• Inspected units to detect malfunctions, and adjusted, repaired, and replaced component parts to ensure conformance to specifications. In house or customer site.

• Conducted service calls over the phone or email to solve customer issues.

• Sell Service contracts to customers, to increase service revenue.

• Preventative maintenance on products, to ensure unit is as close to brand new as possible.

• I was the Laser ablation service engineer, where units were repaired or PM on site. Production Manager

• Managed auto-sampler, laser, and ultrasonic nebulizer lines.

• Streamlined the production process to increase productivity, and revenue.

• Worked with manufacturing engineers to correct issues with products.

• Design testing processes for products to ensure quality. Final Electronic Assembler

• Assembled systems by installing sub-assemblies in main unit.

• Included soldering, wire routing, testing, and final assembly

• Troubleshooting of issues after tested in Q.C.

• Controlled inventory at bench to par levels.


Gateway Electronics, Omaha, NE May 1993

Associate of Science in Electronics

Institute of Computer Science March 1989

Computer Programming (did not graduate)

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