FANNIE JONES

*** ***** **.

Houston, Tx.*****

281-***-****

OBJECTIVE: To obtain a position that will allow me to utilize my excellent communication skills and leadership abilities obtained over the years.

PROFESSIONAL EXPERIENCE

FINAL EXPENSE DIRECT Houston, TX.

Customer Service Rep. Jun. 2017-Present

● Pre Qualify customers for Life Insurance

● Explain different types of Life Insurance

● Explain benefits of Life Insurance

CATO FASHION. Houston, TX.

Assistant Manager. July 2015- Apr.2017

● Supervise Employees

● Open & Close Store

● Take deposits to bank

● Hang Merchandise

● Balance money & paperwork

HEALTH HELP Houston, TX.

Client Service Rep. June 2014- May 2015

● Provide authorizations for nuclear procedures

● Verify and update insurance

● Verify medical codes are correct for nuclear exam GENERAL DYNAMICS Houston, TX.

Team Leader. Feb.2013- May 2014

● Enroll customers in Affordable Healthcare Act

● Informed of deductibles & monthly premiums

● Informed customers of PPO & HMO policy

● Helped customers search for Doctors

FoodTown Houston, TX.

Floor Supervisor April 2011- Jan.2013

● Manage front end cashiers and packers

● Assist customers with complaints and concerns.

● Make shift schedules, rotate lunches and breaks, open & close store. BOUNCE ENERGY Houston, TX.

Customer Service Rep. Jan.2006-March 2011

● Process application for new enrollment or transfer of services

● Process bill payments & answer any questions or concerns

● Inform of Regulated and Deregulated plans

CONVERGY’S Houston, TX.

Team Leader March 1999- Jan 2006

● Assist customers with Sprint cell phone accounts

● Process payments and explain bill charges

● Set Up new lines of service and order equipment

● Troubleshoot phones & cancel accounts

EDUCATION

HOUSTON COMMUNITY COLLEGE Houston, TX

● GED- May 1992

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