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Customer Service Data Entry

Calgary, Alberta, Canada
February 14, 2018

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Mahmood Syed

** ******** ****** **,

Calgary, Alberta, T3N 0J3

Telephone Res. (403) ***-****

Cell. (306) ***-****


I am glad to introduce myself as pursuing my Bachelor in Commerce in The University of Karachi and ongoing Diploma in SAP Financial Accounting and Payroll System with ERP Collage – Calgary, Alberta. I am interested in applying for full time position available in your company. I am looking forward to a job responsibility in Accountant & Customer Services. I gained valuable experience during my accounting & financing training in Concentra Financial, which I think would be of great use now. I have maintained the good performance standard within a diverse range of Assistant Admin service, which is clearly. Adding on to my academic skills, I can specify some of my positive attributes gained through my exposure to the outside world like,

Ability to work in a group coherently.

Effective communication skills.

Hard working nature, professional and positive attitude.

I am looking forward to discuss this position if given the opportunity. The demonstrated capacity to develop and maintain company roles and efficiency of day to day operations Moreover, as a usual expatriate, each one of us is one quest to find a company which will give a good future, certain and stable job. I believe your company is one of the companies in which every expatriate is longing to work with, aside from good facility, benefits and workplace; it is also cares for each individual employee by ensuring career growth and development. I would welcome the opportunity to discuss to you my other qualifications, if you are interested feel free to contact me on my email add/ cell no. any time most convenient to you.

I would welcome the opportunity the way my skills may best serve the company. I early seek an opportunity to hold aloft the reputation of your organization in the competitive world with my own original contributions. I close with great hopes and aspirations.

I look forward to the opportunity of meeting with you to discuss how I can make positive contribution to your organization.

Thanking you for your time and consideration.


Experience Office 365 / Professional 2016 MS Word, MS Excel, MS Access, Power point and Outlook.

Over 12 years of experience in Computer Operating, Sales and Technical Support.

Over 10 years of Office Administration, Data Entry and Customer Service experience.

Typing Speed 30-35 wpm. (7,000 keystrokes per hour).


To attain a position in a dynamic and well reputed organization that offer good opportunities and challenging working environment that in return help me to gain knowledge, experience and my career prospectus .I believe my academic and communication skills will enable me to be an effective contributor to the organization.


I believe that honesty and open-mindedness are keys to happiness and success in life. Creativity and being initiative are my strongest qualities, yet personal life plays a vital role in each one’s work output.

I like working in a place that believes in its employees and assists them in developing their career and I always enjoy being challenged with assignments and projects.


Best Western Airport Inn Hotel (January 2017 to May 2017)

Calgary – Alberta Tel # (403) ***-****

Designated: Night Auditor-


Posts room charges and taxes to guest accounts, Processes guest charges voucher and credit card vouchers.

Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

Transfer charges and deposits to master accounts. Checks to see that all changes are assigned to the appropriate departments.

To verify that all transactions performed at the front desk are supported by documentary evidence and signature as necessary and that they have been correctly posted and allocated into PMS system, Print up and files reservations for the next business day.

Verifies all account postings and balances, Verifies that room rates are correct and posts those rates to guest accounts.

7- Eleven Canada Inc., (September 2015 to January 2017)

Calgary – Alberta Tel # (403) ***-****

Designated: Assistant Manager-


Forecast, order, stock and merchandise product, Ensure prompt reconciliation of store operations paperwork.

Ensure prompt, efficient and courteous customer service, maintain a clean, customer friendly environment in the store.

Assist with management of store staff, Set standards and model behavior for optimum customer service.

Government of Newfoundland and Labrador (October 2014 to August 2015)

Department of Child, Youth and Family Services, Tel # (709) ***-****

Sheshatshiu – Newfoundland and Labrador

Designated: Clerk I - Customer Service & Health and Safety Officer-


• Directs calls from clients, distributes forms upon request, assists with filing and shredding, Opens, Sorts, Date stamps and distributes high volumes of mail,

Faxes and scans documents, all documentation associated with incoming mail is fastened together and arranged in a manner which allows for easy review.

• Prepares outgoing correspondence for delivery, assists in the filing process by preparing files for social workers, Performs regular daily filing for storage,

Prepares file listings required in the destruction of records process and performs other related duties as required.

• Investigate workplace accidents or illnesses; Inspect spills of hazardous chemicals or products; Inspect workplaces for safety or health hazards; Initiate

Enforcement procedures too fine or close an establishment; Ensure health and safety regulations are followed; Develop and implement health and safety

Plans; Conduct surveys and monitoring programs of the natural environment; Collect samples of materials for analysis; Inspect products and processing

Methods; Prepare reports and ensure that regulations governing health, quality and safety are followed. Work Site Environment.

Lowe’s Home Improvement (October 2013 to August 2014)

Regina –Saskatchewan Tel # (306) ***-****

Designated: Sales Specialist-


• Maximizes sales of department merchandise and related products.

• Responsible for the overall sales and merchandise maintenance of the assigned department.

• Maintain the department according to company merchandising standards and store operations policies.

• Ensures that all merchandising and operational activities take place on a consistent basis, Provides and ensures quick, responsive, friendly customer service.

Credit Union of Saskatchewan, Concentra Financial (August 2011 to September 2013)

Regina –Saskatchewan Tel # (306) ***-****

Designated: Portfolio Reporting Analyst -


• Ensure the processing and recording of corporate and client securities and derivatives result in accurate and complete data and developing an understanding

Of client expectations and portfolio composition, analyzing inputs and outputs and resolving discrepancies.

• Maintaining technologies used to aggregate, balance and distribute corporate and client data.

• Developing and enhancing databases and spreadsheet templates.

• Documenting procedures Create and deliver support solutions and financial reporting.

SASKEY Developers (December 2008 to August 2011)

Regina –Saskatchewan Tel # (306) ***-****

Designated: Administration Clerk-


• Complete daily activities and tasks as it relates to exceptions in order to balance position.

• Maintaining and balancing the departmental petty cash float, and dispensing proper payment to departmental staff and producing monthly

Telecommunications reports for customers, booking training courses Flights and hotels for staff; maintaining payroll information used in variance reporting.

• Responsible for various resource bookings (conference room, training room, laptops, projectors), faxes, Couriers, printing requisitions.

Royal Bank of Canada (February 2006 to November 2008)

Toronto – Ontario Tel # (416) ***-****

Designated: Data Entry Clerk-


• Receive and register invoices, forms, records and other documents for data capture.

• Filing and archiving of Reconciliation data. Complete daily activities and tasks as it relates to exceptions in order to balance position.

• Complete and deliver daily assigned reconciliation of exceptions to the appropriate parties in operations relationship administration and back office clients.

• Complete and deliver month-end position reconciliation to the appropriate parties in operations.

• Relationship administration areas, and to the back office clients with identified exceptions.

Cyberonium Inc., Canada (September 2004 to January 2006)

Scarborough -- Ontario Tel # (416) ***-****

Designated: Office Administration Clerk-


• Key in edit, proofread and finalize correspondence, reports, statements, invoices, forms presentations.

• Other documents, from notes or Dictaphone, using computers.

• Respond to telephone, in person or electronic enquiries or forward to appropriate person.

• Provide general information to clients and the public, Responsible for some accounting tasks.

• Perform bookkeeping tasks such as preparing invoices and bank deposits.

Previous Work Experience

United Consultants (March 2001 to June 2004)

Designated: Customer Service / Technical Support-

National Bank of Pakistan (August 1995 to March 2001)

Designated: Supervisor Data Entry Operator-

Dawlance Private Limited (March 1994 to August 1995)

Designated: Office Assistant & Computer Operator-

Educational History.

Diploma in SAP Financial Accounting and Payroll System. (November 2017 to Process)

ERP Collage, Calgary- Alberta.

Bachelor of Commerce. (1993)

The University of Karachi.

Diploma in Computer Science. (June 1991 to November 1993)

Petroman Training Institute (Ministry of Industries & Production Government of Pakistan).

Higher Secondary Education. (1990)

Science Group.


Certification “Advance Programming Techniques” in Visual Basic (1995) CPT Institute.

Certification OCP “Oracle Certified Professional” (July 1999 to January 2000) Institute of Cost and Managements of Pakistan.

Certification Emergency First Aid Heartsaver (A) CPR (December 2005) Toronto Emergency Medical Services.

Certification “Best Customer Services” (April 2009) Program Approval by City of Regina, Saskatchewan.

Certification “Standard First Aid / CPR / AED” (March 2015) Approved by St. John Ambulance, Newfoundland and Labrador.

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