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Customer Service Management

Houston, Texas, United States
February 14, 2018

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**** ********** ** # ** • HOUSTON, TEXAS *****

832-***-**** • E-MAIL



Professional Recruiter/Employment Counselor with exceptional customer service skills to include excellent communications, detailed case management work, accurate documentation and leadership skills. Customer oriented, with care detail to attention and time management skills in fast paced work environments. Strong interpersonal skills in dealing with a diversity of professionals, clients and staff.


Experienced with training, mentoring and administrative duties to include background checks and recruitment

Energetic and goal focused professional with solid qualifications in customer support and client care

Experienced with maintaining highly confidential documents and completing complex reports

Working knowledge of providing labor market information, job referrals and follow up services to youth

MS Office 2010, Access, Internet, Photoshop, Scanner, Printer, Excel, Outlook, 10 key and Multi line phones


The Toyota Center-Houston, TX 9/2003 to present

Guest Services Supervisor

Supervise up to 20 employees engaged in providing excellent customer service to patrons for sporting events

Review applications for employment, interview potential employees for available positions.

Train new and existing employees on company policy and procedures.

AIDS Foundation-Houston, TX 12/2008 to 4/2012

Life Skill Specialist

Facilitated client access to community resources including recreational activities and vocational services.

Reviewed, updated and maintained client information in company database to ensure quality services.

Conducted discussion groups for self/family management issues, stress management, and conflict resolutions.

Implemented life skills curricula and educational programs for individuals and family and assisted with housing.

The Worksource-Houston, TX 2/2006 to 9/2008


Maintained relationships with HR Manager, Recruiters and other personnel for recruitment of available positions.

Created resumes, review existing resumes and recommend changes according to applicant work experience.

Working relationship with community, government, temporary agencies and other vendors for recruitment.

Worked in collaboration with various agencies to meet the need of disadvantaged youth and adults.

The Worksource-Houston, TX 12/2003 to 11/2004

Job Developer

Provided excellent services to customers, clients and vendors of The Workforce.

Work with local business to develop employment opportunities for youth and young adults.

Identified and created job leads with assistance from employers to match qualified applicants.

Identified, researched and answered questions and solved problem to ensure compliance with company policies.

Networked with potential employers to seek job orders and provided proper services to fill positions.

University of Texas-Houston, TX 6/2002 to 10/2003

Human Resource Job Developer

Performed outreach services for clients within Vocational Education Department.

Developed employment opportunities, and implemented programs that addressed needs of selected clientele.

TDCJ-Huntsville, TX 1/1987 to 9/2002

Project RIO Assessment Specialist

Provided career and vocational counseling to inmates, served as Liaison and recommended placement.

Administered test aptitudes designed to indicate skills and interest levels, analyzed and evaluated materials.

Established (OJT) work program with Food Bank provided case management maintained records for inmates.

Provided tracing for shipments with international freight carrier and notified customers of delays in shipment.


Sam Houston State University-Huntsville, TX

Bachelor’s Degree in Criminology and Corrections

Wharton County Jr. College-Wharton, TX

Associates Degree in Physical Education

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