Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Currently hardworking as a retail management professional gaining experience in all aspects of running a high-end store, including opening and closing procedures, banking, and merchandising and recruiting.
Skills & Abilities
CUSTOMER SERVICE MANAGEMENT COMMUNICATION LEADERSHIP
Dollar Tree October 2017 – Present
As an assistant manager I delivered excellent customer service by greeting and assisting each customer. My duties included stocking and restocking inventory when shipment was received, trained crew members to deliver outstanding customer service. As well as completed opening and closing store procedure including bank deposit drops.
Release of Information Specialist
CIOX Health St. Anthony’s Hospital March 2015- March 2017
•Performed all aspects of Release of Information including attending court trials and responding to Subpoenas Conducted follow-up billing utilizing the HIPAA Guidelines.
•Assisted physicians with completion of medical records.
•Performed clerical duties in the form of answering phones, patient intake, cashier, and organization and storage of medical records
•Maintained hospital and patient HIPPA information
FARMERS INSURANCE COMPANY SEPTEMBER 2013-NOVEMBER 2013
GQ MARKETING OCTOBER 2008-JULY 2011
•Obtained accurate information from claim holders
•Maintained confidentiality of Agency and customers
•Communicated effectively with people of diverse backgrounds Responsible for submission of insurance claims
Secretary/Executive Assistant/Medical Records Tech
NEIGHBORHOOD HOUSING INC. SEPTEMBER 2011-AUGUST 2011
NATIONAL WOMEN IN AG. ASSOCIATION NOVEMBER 2010-FEBRUARY 2011
OU FAMILY MEDICAL CENTER SEPTEMBER 2010-NOVEMBER 2011
•Required to perform data entry, filing, 10 key, answer phone calls, and maintained data base
•Directed customer service and customer interaction
•First line of problem solving
•Replenished and organized goods on the sales floor
•Directed customer service and customer interactions
•Communicated effectively with people of diverse backgrounds
ADMINISTRATIVE OFFICE ASSISTANT 2010 ROSE STATE COLLEGE