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Customer Service Front Desk

Cape Coral, Florida, United States
February 14, 2018

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**** ** **** ****** **** Coral, FL 33990 352-***-****

To obtain a guest service or supervisor position in the hospitality industry that can utilize my years of experience.


03/16 – 2/18

FRONT DESK SUPERVISOR, Candlewood suites sanibel gateway

Responsible for running the Front Desk from the hours of 7:00am to 3:00pm, daily bank deposits, guest ledgers, direct bill invoices, scheduled all housekeepers, and inspected rooms. Maintain all IHG inspection books and acted as property manager when General Manager was off property. Increased Guest Service Scores

10/15 – 3/16

GUEST SERVICE AGENT, Hampton Inn & Suites Cape Coral

Responsible for running the Front Desk for the hours of 7:00am – 3:00pm or 3:00pm – 11:00pm. Responsible for answering phone calls, making reservation, checking guests both in and out. Also had to help guests with any issues or concerns. Handled all cash and credit card payments for both the room and “suite shop”.

02/15 – 10/15

GUEST SERVICE AGENT, Hampton inn & Suites fort Myers beach

Started as a Breakfast Hostess and Laundry Attendant and was quickly promoted to Guest Service Agent. I was responsible for running the Front Desk from the hours of 7:00am to 3:00pm or 3:00pm to 11:00pm. While I was at the hotel I had numerous guest compliments on SALT, Expedia or Trip Advisor. I also won the Hampton Inn “Catch me at my Best” program while there.


JUNE 1984

HIGH SCHOOL DIPLOMA, Mount dora High School


Excellent Customer Service Skills

Proficient with the Hampton OnQ system

Nominated for an “E-Award” twice

Proficient with IHG systems Quore and Opera

Ability to work with minimal supervision

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