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Manager Service

Chandler, Arizona, United States
February 14, 2018

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Blas Moya


Results-oriented, diversity professional with comprehensive IT, Information Systems, Manufacturing and Planning experience. Background includes consistent promotions to positions of increased responsibility. Very innovative individual, experience with mission-critical software development, Cloud solutions using Smartsheet and Salesforce administration/development solutions. Strong, in-depth experience in Salesforce Administration, Development in Visualforce, FormAssembly, DocuSign, Apex and other programs in Salesforce developer toolkit. Experience with external system integration, automation and RDBMS technologies.

Snapshot of Accomplishments

Developed internal Salesforce solution for management and tracking of P&L Business Group’s internal IT business demands, strategic imperatives alignment needs, and complex engineering projects. Provided both Administrator and Developer role in support of IT service users. VisualForce Pages, APEX, Workflows, Process Builder,, etc.

Designed Non-Profit Salesforce instance for Experience Matters – Development of custom objects to meet objectives.

ITIL Service Owner for Collaboration Services Operations for all of Intel, I was the very first Service Owner for Intel managing and supporting 110,000 employees with our collaboration suite of tools

Maintained and successfully managed an Engineering service group (16 employees) that supported over 4 Million Internal Emails Delivered every 24 Hours which met or exceed our Service Level Agreement targets

Managed, and co-Designed/development of Engineering Analysis tool sets (VAX and PC based) to streamline all the various Engineering software applications. Developed yield analysis, LIPAS, SHMOO, and other engineering tools using RDB technology

Developed automated Balance Sheets for each regional area, and Project/Program manager for the management of new, and phased-out legacy software financial systems for all Southwest Regional centers

Managed and Developed Various Engineering/Business software applications for pre/post silicon lab sites across business groups (MMG, EMG, DEG, Flash, Optical, Stress, and various Q&R labs) - Developed a new mission critical .NET Manufacturing Execution System (MES) which improved HC efficiencies by over 40% across 18 Validation centers worldwide

University of Phoenix (2017-2018)

Software Development Manager – Salesforce SRM

Responsible to manage a multi Geo Salesforce Development team that integrates, aligns to UOP infrastructure strategy and planning to meet/exceed business goals. Hands-on role with development, code reviews, and debugging plus lead the team through sprints with the standard Agile development meetings.

Guide the team through architectural decisions while designing additional functionality and features

Develop and support modular, service-oriented autonomous infrastructure software.

Experience Matters (June 2016-Aug 2017)

Sr. Salesforce/Sharepoint Developer

Successfully translated business and technical requirements into working solutions within the NPSP platform. Completed full data retrieval and integration across 2 instances, and different platforms using, for import, update, and export activities. Developed several custom objects to meet business requirements, but mostly utilized out of the box functionality where possible, but also extend the platform using custom VisualForce, FormAssembly, DocuSign, and external database linking.

Developed several custom objects to meet Business Engagement Managers’ Non-Profit talent matching processes.

Dashboard design to capture key KPI’s, indicators to meet our target goals (internal dashboard and Tableau)

Supported unique business needs, funding models, integration with external databases, and utilized Dataloader.IO.

Configuration and creation of FormAssembly for acquiring key Host information, Application profiles, and Evaluations.

Designed and documented processes, training, presentations, for ongoing support.

INTEL Corporation (1992-2016)

IT Business Relationship Manager/Salesforce Developer – 2012 to 2016

Managed Business Demands for Intel’s Line of Business strategic directives, priorities, programs and project requests into various IT portfolios and services. Successfully developed and deployed Intel’s first Salesforce internal CRM instance for P&L line of business groups to IT Business Relationship Managers and ITIL service teams for dispositioning complex business technical demands. The resulted solution, helped us achieve closure on 360 various complex technical demands into IT throughout 2012 to 2016 which resulted in meeting Line of Business strategic directives that helped meet expected revenue targets. Utilized Agile software delivery methodologies such as Scrum to manage the technical scope and client expectations or enhancements.

Administered Business Demand business model with queues and escalations for P&L Business Demands to IT.

Designed and documented relevant system code and configurations per P&L business model.

Trained/Explained system integration topology and related transactions to IT Support staff.

Managed API integrations with Corporate Employee Records database and Single Sign-on login capabilities.

Developed workflows and scripts (Email templates, FormAssembly, DocuSign, Conga Composer).

LinkedIn profile:

Messaging Service Owner – 2010 to 2012

Accountable to the IT director or service management director for the delivery of the messaging service act as prime customer contact for all service-related enquiries and issues. ITIL Service Owner for Collaboration Services for all of Intel, was the very first Service Owner for Intel managing and supporting 110,000 employees with our collaboration suite of tools. Adhered to ITIL processes, and duties required ensuring that the ongoing service delivery and support meet agreed customer requirements; identified opportunities for service improvements, liaised with the appropriate process owners throughout the service management lifecycle; solicited required data, statistics, set key performance indicators, trend analysis, and facilitated task teams to drive improvements or service outages/degradations.

IT Collaboration Service Manager (IT Technical Manager)– 2007 to 2010

Technical IT Global Manager - Ireland; Penang; Costa Rica and US responsibilities for essential collaboration services. Managed and Developed the Office Service organization (48 total resource management across multiple Geographies) in support of over 120,000 employees worldwide.

Santa Clara Validation Information Systems Manager – 1998 to 2007

Managed a team of 12 Software Engineers and Programmer Analysts located in Bangalore, Penang, Costa Rica and Santa Clara in support of Pre/Post Silicon Validation. Developed several solutions using MS.NET, Shop Floor Control station controllers, and creation of Engineering Analysis solutions. Provided all necessary training, enhancements, and automation for 8 pre/post silicon lab sites worldwide. Utilized standard software life cycle methodologies for requirements, design, testing and releases. Sharepoint Developer and Adminstrator for our business group – I was one of the first to implement Sharepoint into a secured Validation Center.

Extended Services Sr. Technician (IT FLEX) – 1996 to 1998

Technical Support Services tracking, management for non-standard IT built hardware and software. Developed and managed Microsoft CRM system for internal billing & tracking application for 16 Intel business groups (Fab, Q&R, HR…) for service contracts.

Information Systems Manager (FAB6 - 1992 -1994) & CEG/Special Markets Division (1994- 1996)

Manufacturing (FAB) Information Systems manager in development and support of manufacturing support systems. Designed automation software that interfaced with station controllers, PERL/C++, SQL and DHTML. Capacity planning module development for shop floor capacity management.

Divisional and Innovation Recognition Awards:

2015 – Developed internal Salesforce CRM system for management and tracking of Vertical Business units’ IT demands, Strategic Alignments to their programs and projects.

2006 – Cross GEO organizational facilitations and coordination of global Validation Electrical Engineering Technology forums across all of Intel

Intel Innovation Award, 2008: Developing ECADS – A standardized Design Validation Data Analysis database that increases PDE Efficiencies

Intel Divisional Award, 2006: Outstanding work in driving and developing a Low Cost Burn Validation System for EMG, MG and CQN development teams.

Intel Divisional Award, 2006: Developing VORTEX – A standardized MES application for product development and WIP Management system across Intel Labs (21 labs).

Intel Divisional Award, 2003: Development of BKM tester loader and dual loading scheme enabling correlation between ARIES and ACCESS II (Santa Clara, Folsom, Oregon and Israel).

Innovation Award, 2001: Definition, Development and Deployment of STAMPEDE database, web based tools and scripts used to load, store and manipulate Merced and Coppermine product characterization.


Business Administration with emphasis on Computer Science

Arizona College System (4 years)

Diploma, Management Leadership Program

Notre Dame University

Networks Focused Technical College, Certificate of Completion

Carnegie Mellon University

Kerberos and UNIX Technical College, Certificate of Completion

University of Notre Dame

Computer Programming, Certificate of Completion

North American Technical College

Salesforce Admin & Development (201, 401 & 501)

Salesforce, San Francisco

SharePoint BI and SAP Lumira (Xcelsius)

Microsoft and SAP

Bible College

Phoenix North Baptist Church

DigiDesign DAW and ProTools Diplomas

Future Rhythm Facility, Santa Clara

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