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Philadelphia, Pennsylvania, United States
February 12, 2018

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**** ****** ******

*st Floor

Philadelphia, PA 19152



Reliable, detail-oriented and dedicated individual prepared to take initiative and add value if given the opportunity. EMPLOYMENT EXPERIENCE

Lead Environmental Services Associate 10/2010-10/2017 Nazareth Hospital

Philadelphia, Pennsylvania

• Performed cleaning to ensure the continuity and efficiency of patient care and daily operations.

• Provided cleaning support to the various departments.

• Cleaned and santitized hospital rooms, exam rooms, cycle cleaning, offices and administrative areas in a hospital as well as ancillary areas, restrooms and hallways.

• Refilled dispensers in all required areas and collection of all receptacles.

• Infection control standards within established policies and procedures of the health care center. (disinfecting doorknob handles, sinks, fixtures and walls to curb the spread of germs)

• Completed work as assigned; wall washing, trash removal, biohazardous linens and sharps container removal.

• Assisted with hospital emergency clean up.

• Participated and accomplished Patient Satisfaction initiatives to meet department goals.

• Responsible for maintaining a high standard of cleanliness and organization in all areas.

• Restocked exam rooms and restrooms with necessary supplies.

• Abided by all hospital safety standards in the use of chemicals, equipment and machinery and in clearly marking hazardous areas resulting from cleaning processes also to the policies, procedures, rules and regulations of the hospital as well as regulatory bodies. Nursing Assistant 1/2003 - 7/2008

Cooper Hospital

Marlton, New Jersey

• Greeted patients and inquired type of medical care needed

• Operated multi-line telephone systems

• Provided basic care to patients

• Answer patient calls

• Record and communicate all issues to medical staff

• Servicing patients to navigate their health care needs

• Doing intake and assesment to the needs of the patient

• Responded to calls from patients for assistance or treatment and alert medical staff to pending emergency situations.

• Encouraged patients to take particiation in daily scheduled activities.

• Assisted residents with performing basic tasks such as eating, dressing and toileting when necessary.

• Also ensured that all residents got their correct meals and that all residents are able to eat.

• Engaged in housekeeping tasks such as replacing linens on beds, cleaning patient rooms and removing and replacing trash bags. Customer Service Manager 6/1995 - 11/2011

Santucci's Restaurant

Management Duties:

• Trainied new employees and supervised staff on proper customer service practices.

• Organized and supervised shifts.

• Managed shift schedules (changes in shifts).

• Ensured compliance with sanitation and safety regulations.

• Handled inventory.

• Coordinated daily operations.

• Responded efficiently and accurately to restaurant customer complaints.

• Resolved any problems rapidly and to the customer's satisfaction. Other Duties:

• Customer service: Greeted customers upon their entrance.

• Took customers orders.

• Seated customers and served orders.

• Scheduled reservations.

• Handled money by means of a cash register nd computer.

• Performed cleaning duties ( kept equipment and facilities clean and in order).

• Coordinate with the kitchen staff and assisted in preping food when necessary.

• Assisted other colleagues and staff members in duties when needed. ABRAHAM LINCOLN HIGH SCHOOL

High School Diploma


References Upon Request

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