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Customer Service Manager

Johannesburg, GP, South Africa
February 12, 2018

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Curriculum Vitae of Sikhumbuzo Clement Ncala

Nationality: South African I.D. Number: 670*** **** 087

Residential Address: 5946A Nongoma Road, Zone 5, Diepkloof, 1862

Cell Numbers: 083 *** ****

Career Objective

I am an entrepreneur with 6 year experience in the Logistics industry. My job allows me to add value to clients by ensuring that their goods are safely delivered point to point in a good condition and a timeously, positively impacting the business’ entire value chain by delivering quality service.


Highest Grade Passed: Grade 12 (Matric)


Sekusile High School

Subjects: IsiZulu (First Language); English (Second Language); Afrikaans; Biblical Studies; Biology; Geography; History


Report writing and oral presentation

Windows XP, Excel, Ms Word, Power Point, E-mail, Internet

Logistics Contracting

2010 – Current

I have been an independent contractor in the Logistic Industry (As Owner Driver) for the past five years on a full time basis subcontracting with different companies. My value add has been with delivering on agreed upon deadlines and operate on the principle of never disappointing my clients.

Please see details of my current work and previous experience with clients as an independent contractor in the Logistics industry.

Client: Market Pro

Duration: December 2012 - Current

I am contracted to Market Pro, a company dealing with Chemical Products. I transport their chemical products, copier cartridges and company mail in Johannesburg, Pretoria, the Vaal and North West.

Duties include the following:

Client: The Star and Sowetan Newspapers

Duration: January 2011 - Current

I am contracted to Independent Newspapers to collect and deliver The Star and Sowetan Newspapers daily to Gauteng toll gates and Bloemfontein.

Client: SkyNet-UNISA

Duration: January 2009-June 2010)

I was sub-contracted with SkyNet to courier UNISA student packs in different areas around Johannesburg including the East Rand and Soweto.

Client: On The Dot - Jet Park

Duration: 2010 July - December

I was contracted with On The Dot- Jet Park to deliver shoppers promotional flyers from house to house in the greater Johannesburg, Ekurhuleni Metropolitan and Soweto areas.

Formal Employment History

1989 - 2008

Credit Vetter

Company: MTN SA

Duration: August 2004 - April 2008

My role was to ensure proper documentation is received for cell phone contract application and validate all documents received. Other duties included the following:

Input all details of clients on CVE ensuring 100% accuracy

Confirm accuracy with dealer channels

Confirmation of employment and banking details

Validation of Director’s documentation (when it was business account)

Ensure receipt of risk reports (if it was a business account)

Check clients credit scores and credit bureau information reports

Approving and declining of applications

Analysis of financial information to assess affordability and risk profile

Ensure compliance to vetting policy guidelines

Ensure correct activation of approved lines

Give feedback to customers with regards to status of the application

Customer Service Clerk

Company: MTN

Duration: September 2000- July 2004

My role was to take inbound calls and resolving customer queries together with marketing MTN new cellphone products to our clients. Other duties included the following:

Capturing and updating of customer’s information

Assist clients in making suitable payment arrangements

Activation of new lines and updating of new products

Action all incoming faxes on time

Assist with PUK’s and Sim swap activations

Suspending and blacklisting of stolen phones

Assist dealer desk with upgrades approval

Training new staff that joins the team

Microfilming and Credit Card Printing Clerk

Company: Diners Club International

Duration: 1989 - 1997

My role was to receive and dispatch stationery to different departments. Other duties included:

Filling and microfilming of clients information

Printing and dispatching of monthly statements

Embossing, packaging and dispatching of credit


Ms Dudu Ndlovu MTN Call Centre Supervisor

Line Manager

011 *** ****

Ms Bonifacia (Bonnie) Sikhu MTN Call Centre Supervisor

Ex- Colleague

083 *** ****

Mr. Antonio Market Pro Manager

Line Manager

011 *** **** / 079 *** ****

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