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Data Entry Customer Service

Los Gatos, California, United States
February 12, 2018

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Maricela Munoz

**** ****** ***, *** ****, Ca. ***16 Email:

Summary of Qualifications:

** ***** ** ********* **************, data entry and customer service experience

Bilingual - Spanish and English

Computer skills and experience with Microsoft Word, Outlook, Oracle, Instant Messenger, medical terminology and billing.

Familiar with Mainframe, Midas, Lotus Notes and other programs that are used within Kaiser Permanente

Professional Experience:

Infinity Staffing 6/2016 - present

Reviewing invoices and scanning documents

Filing invoices in alphabetical order

HIM Specialist

El Camino Hospital HIM Department 2/2016 – 5/2016

Retrieved and analyzed charts looking for any deficiencies in the EPIC system.

Assembled and organized medical records according to the hospital's universal chart order.

Created new patient's demographic information in the EPIC system

Received and routed medical records.

Sorted materials and file according to guidelines.

Reviewed charts and flag incomplete or inaccurate information.

Prepared mailings of information and documentation.

Quality Analyst 7/2007- 10/2014

Kaiser Permanente Quality Department

Enter Peer and Department Review cases into Midas database

Organize and maintain Peer Review files to assure integrity and reliability for future reporting

Audit patients chart; Scan audits into computer

Collect and analyze data for existing Mainframe database

Trouble shoot problems regarding data analysis

Meetings for Peer review committee

Front Office 9/2001-6/2007

Sleep Medicine Services

Scheduled appointments and sent out monthly reminder cards

Record keeping, verified medical benefits, collected co-pays and billing

Sterilized medical equipment for night studies; Prepared sterile tray set up

Insurance authorizations and pre-certification for clients

Answered phones, data entry, faxing and copying


Santa Barbara City College 8/2015 – 12/2015 9/2000- 8/2001

Bryman College - Medical Administrative Assistant Certificate

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