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Customer Service Sales

Location:
Bengaluru, Karnataka, India
Posted:
February 12, 2018

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CURRICULUM VIATE

Mudasir

E-mail: sahil.mudasir.123@gmail

Contact:+91-782*******

In quest of challenging assignments in Sales/ Collections & Retentions/Customer Management / People management/ Recruitment/ Customer Service & Handling Intelligence with an Organization of repute.

•Professional with 8+ Years of experience in Sales, Collections and retentions, Customer Support, Customer service Intelligence unit, Quality & Team Management.

•Worked for Seventymm.com (A E-commerce Company)

•An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, convincing, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

•To venture into a challenging and demanding team oriented assignment with the organization which provides opportunities for personal development.

Core Competencies

Team Lead-(Atria convergence technologies private limited-Act fibernet) 3 years and months (Collections and retentions (Filed, In-house, Agencies) department and customer care hot transfer team)

Lead- (Zivame.com- Customer service E2.) For the period of 10 months.

Assistant Manager - (Seventymm.com –Inbound & E-mail support/Collections) Bangalore. For the period of 2.4 Years.

Team Leader - (India Infoline) for the period of 1 Year.

Sales representative/Team leader/(Highland holiday homes pvt ltd.)

For the period of 2.8 Years.

BIU & Process Management:

•Mapping business requirements and coordinating in developing and implementing processes in line with the

Set guidelines.

•Undertaking responsibilities of Team Targets and achievement of the same with people management by analysing their individual skills.(In sales) identifying Customer query; ensuring uniformity in the process understanding at the customer’s and the organization’s end In (customer care).

•Monitoring the overall Sales and customer care team, identifying improvement areas and implementing adequate measures to maximize Targets in terms of sales and customer satisfaction level in terms of customer care.

•Projecting C-sat review during specified intervals and Designing the team target and individual targets for the two different teams.

•Achieving the assigned targets and setting up own bench marks on collections.

•Data analysis and the data management.

Key Deliverables:

•Analyse and identify the customer query/ Analyse and monitoring the team as per the assigned targets.

•Monitoring and analysing calls to ensure quality standards are met as per the guidelines and schedule.

•Distribution of the data base as per the individual skills.

•Handling Customer escalations and conducting weekly call calibrations with Customer.

•Analysing data and Flashing daily reports (MIS, C-sat, and Quality) identify issues/best practices and dipstick on new product.

•Developing and implementing action plans for total customer satisfaction.

•Taking daily Team meetings for the betterment of the performance.

•Analysing the loop holes in the agents and guiding individually for the improvement of the individual team-mate.

•Analyse process performance and implement performance Improvement methodologies.

•Setting Targets driving them & review their performance on weekly basis.

•Maintain various analysis and reports for process improvement.

•Coordinating integration with support functions training, technology and Operations.

•Generating Quality Dashboard as per Management requirement on daily basis.

•Taking weekly training sessions and joint meetings for implementation of strategies and exchange of individual ideas.

Awards and Achievements

•Got Appreciation from the Seventy mm Clients / Top management – Process Improvement.

•Named and Certified by India Infoline

•Recognized from the Head of CS in seventy mm and invited by the same person to work in zivame.

Training & Certification

•QC Tools

Technical Experience

•Expert in Microsoft office versions 2003,2007 & 2010

•Developed macros enabled evaluation sheet & Knowledge portal in Microsoft excel.

•Experienced in web page creation using Microsoft word.

Education

•B-com pursuing(Through distance education)

•Hardware & Software skills obtained from reputed training centre.

•Basic computer skill and M.S office.

Personal Vitae

•Name : Mudasir

•Father name : Anwar

•Nationality : Indian

•Religion : Islam

•DOB :25/07/1988

•Marital status : Single

•Hobbies : Cricket, Chess and Surfing on the Net.

•Address : # 8f 1st floor 3rd cross K I A D B qtrs. peenya industrial area Bangalore-560058

•Languages Known : English, Hindi, Urdu & Kannada, and Tamil Telgu.

Declaration: I do hereby declare that the information cited above is true to best of my knowledge and belief.

Mudasir

Date:



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