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Engineer Technical Support

Gandhinagar, Gujarat, India
February 12, 2018

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Curriculum Vitae’

Sandhi iliyas j

Vikrama *, Nr.Darul Uloom Madrasha,Tandalja,Vadodara, State-Gujarat

Contact: +91 909*******, Email:, ;DOB: 03/07/1981

Seeking challenging assignments across the industry

Career Objective

To pursue challenging and innovative career in a Networking, Administration and Security Management that give me an opportunity to apply, refine and enhance my knowledge and skills.


B.E Electronics & Communication June-2005

Saurasthra University; 65.56%

H.S.C. Science Apr/May-2001

Gujarat Secondary Education Board; 73.55 %

S.S.C March-1999

Gujarat Secondary Education Board; 83.57%

CISCO ID: CSCO11209281




(CCNA) Cisco Certified Network Associate.

(GCNP) GOL Certified Network Professional: From Gujarat Online Ltd.

Networking Skills:

Configuring and Troubleshooting of CISCO routers, Switches. Handling &

Knowledge in Cisco Routing & Switching, Firewall’s, Wireless RF, Wi-Fi Hot

Spot Internet Services and access point.

Good understanding of Network Performance/Usage Monitoring &

Managing helpdesk, Network Implementation background.

Routing protocols like RIP, IGRP, EIGRP .OSPF,BGP,MPLS,VPLS

Knowledge in Designing Layout, and Implementation of LAN and WAN.

Familiar with CCTV surveillance, Implementation of NVR/DVR

Familiar with VOIP protocol SIP,H.323


1>. RELIANCE JIO INFOCOMM LTD -SMSL since Nov 2015 to till date

Position: Sr. Executive (Backhaul Engineer-L2)

Location: Vadodara

Providing L2 Support for IP / TX in coordinate with NOC / NHQ FO / Vendor to ensure Network issues resolutions within the committed SLA.

Ensure implementation of MOPs and processes for smooth running of day to day operations in coordination with NHQ/Vendor.

Analysis from site amp RCA for the critical faults.

Knowledge of Telecom Microwave and Optical Fiber transmission competence, IP Transport,4G- LTE Network understanding, Familiar with IP/MPLS Technology

Planning & Deployment for Enterprise solutions in 4G for CSS,AG1,AG2,AG3, Indoor Small Cell, Out Door Small Cell, WiFi, FTTH

Fiber/Router port Network planning with help of GIS/NE Software in Citrix receiver under version of Arcmap-10.2 & GIS –NE-7.1

Support Operations for RF-RAN Performance and KPI improvement for LTE/Small cells Network.


Duration: March 2012 to Nov-2015

Position: Sr. Engineer – Team Leader (NOC )

Location: Surat (South Gujarat )

Responsible & Working with different ISP for :

Provide technical support to the team members and clients

Providing support on routers and switches

Administration and maintenance of Network LAN,WAN.

Deftly leading total network management including installation, configuration & regular maintenance of VPN devices, Load Balancing devices, Broadband Routers, Wireless Broadband Routers, DSL, ADSL Modems, E1/T1 to Ethernet and Fiber to Ethernet converter etc.

Coordinate with concern teams e.g. NOCs, Core Networks Operation teams for trouble shooting.

Working with different ISP Like RIL,TATA, AIRCEL, YOU Broadband,Kaizen,Dataforce Pvt ltd,regarding providing connectivity to Client and solution.

Installation & Maintenance of IPVPN,leased Line circuits,ISDN_BRI-PRI, Telephone line,IP & VOIP_SIP,PBX System.

Voip Support & Maintain,Deployment IP telephone & Network devices.

Changes & Manage to Network configuration to match business requirement.

Project :

Handling Multiple project like Surat Dist. Bank, Varacha Bank, Prime Bank, Mercantile Bank to provide Branch connectivity & Technical support through MPLS Leased line,Reliance WDM VPN,RF Connectivity Primary as well as Backup line via Microtik Router,MAX route/Mipu/Tech Route/CISCO Router

GSWAN : Provide L1 & L2 RF & Helpdesk support all over the Gujarat state. Giving telephonic /

Field support to Lease Line / OFC/JFC/RF/VOIP to Field Engineer and Clients.


Duration: June-2010 to March 2012

(Position: Engineer-Network Support)

Responsible for configuration and troubleshooting of Cisco Router, Cisco/Dax Switch, Modem, Lease Line Local Circuits and voice problems.

Accountable for Maintenance & Monitoring of Voice, Video and Data connectivity

Managing District control room for Voice and Data connectivity through leased lines of

BSNL. (64 Kbps, 2 Mbps, 10 Mbps,& 34 mbps). Coordination with BSNL / Other Media Partners for

Lease Line Related Issues

Providing field support to Lease Line / OFC to TC Engineer and Clients

Handling Multi Conferencing Unit MCU - Cisco 3545 of 26 District Video Conference facilities and POLYCOM Conferencing Equipment.

Projects Accomplished

Client : Gujarat State Wide Area Network (GSWAN) E-governance Project

Synopsis : The GSWAN is Hub and Spoke kind of network and it aims at connecting the District head quarters and Talukas head quarters with the state capital- Gandhinagar, by fiber optic links leased from BSNL. The wide area network will be the backbone for Data, Video, and Voice transmission throughout the state for the Government. The State Center (SC), located in the Secretariat will be connected to the 25 District Center’s (DCs), situated at the respective district head quarters and DCs will be connected to the 225 Taluka Centers (TCs) and 32 other offices in each district situated at the respective Taluka head quarters in a wide area network scenario.


Project: Gujarat State Wide Area Network (GSWAN). E-governance Project

Duration: May 2006 to May-2010.

Position: Sr.Network Engineer

Field: Architecture of Voice, Video & Integrated Data (AVVID).

Projects Accomplished

Client : Gujarat State Wide Area Network (GSWAN) E-governance Project

IGR Project :- I have also 2 yrs of Exp in Handling the IGR Project of UTL in Sub-Register office of

Anand,Banaskantha District for supporting the IT Support in Desktop/Hardware

troubleshooting and Server 2000/2003,SQL Server 2000 installation and maintenance

related environment.

EPABX,VOIP support provide to government staff on ADSL,UBR,Ethernet Backhaul media.

Network Devices:

Cisco Routers: 7206,3845,3662,2800,2500,1800,1751,1900,ASR 901,ASR 903,ASR 920

Cisco Catalyst Switches (3560G, 2900,1900),Stack Switch, RAD Switch, Dax Switches

Mikrotik Router: RB 450,RB 1100,RB 1200,RB 750

W/L Devices : Airologix 2050 (2.4 Ghz&5 Ghz),Ubiquiti Products,Loop,Radwin,

Cambium Network (PMP 450,epmp 1000),Ceragon MW

Techroute Router : 1700,1800,3560,18series

Working Knowledge of SDH,DWDM,CDWM

Juniper Router : ACX 2200 series

Voice Technology: Cisco ATA 186 & 188, Analog VoIP Gateway (MP-


I hereby declare that the above-furnished particulars are true to the best of my knowledge.

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