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Project Management, IT Service Managementt, IT Manager

February 12, 2018

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Gerardo B. Rasco

C#: +63-915-***-**** or +63-917-***-**** Email:


Motivated and customer-oriented IT professional with diverse industry experience in banking, BPO and Media Services. Professional expertise includes systems applications, IT Service management, disaster recovery planning, project implementations, Audits and security, information protection analysis.

Skill Areas

Strong analytical skills Patch Management

Remote Systems Support Project Management

Information security/audit Capacity and scalability planning SCCM Administration IT Service Management

Excellent problem solving skills WinTel Active Directory Vendor Management Change Request Management

IT Procurement

Accomplishments & Qualifications

Project Management

Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.

Prepared design specifications, developed reporting and analytics, tested and managed user adoption.

Manages the activities and people associated with the project as well as the success of the project.

Ensure all parties (internal and external) are aware of project scope and milestones. Highlight divergence from project scope and adjust where necessary to reflect changing circumstances

Highlight divergence from project scope and adjust where necessary to reflect changing circumstances

Multi-tasking in a fast-paced and high volume environment

Manage the implementation, testing, and rollout of new business requirements

Coordinate with external service providers to establish on going SOW

Facilitate the identification and resolution of project issues; ensure issues are raised to the steering committee and solutions are provided for timely decision making Operational and Site Management

Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.

Identified un-budgeted IT expenses and provide the best practice for operations to achieved their daily task

Acted as a POC for all major/minor technical issues, system failures, power outages and disaster recovery.

Spearhead IT client audit all across Asia and performs RA and initial remediation Network Security & Support

Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.

Managed all Asia clients network LAN/WAN hardware including routers, switches and wireless networking equipment.

Oversee infrastructure of all Asia offices and acted as support for Networks administrators

Client Interface

Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.

Brainstormed support team evolution strategy and deployed best practices, such as Asia Project collaboration, identification of system issues and repeatable builds for SCCM. Experience

05/2015 – Present SDI Media Group (Media Processing Company) IT Service Management Supervisor (ASIA)

Spearhead all IT concerns within Asia which includes Infrastructure, IT Projects, IT Security and Audits, Helpdesk and Systems management

Strengthen PH IT team to support Asia Pacific region and conducted Bi-weekly meeting to calibrate the IT processes.

Prepared and presented technical plans or initiatives to senior executives for further corporate development

Prepared & impart the training materials for Level 1 Desktop Engineers to achieve the highest customer satisfaction with minimal disruption on operations

Manage and create weekly & monthly uptime reports including issues and concerns for a specified account.

In-charge of IT procurement for AS Site Systems Planning & Implementation.

Manage system and application deployment thru remote support using SCCM.

Successfully implemented and administer internet security policy using Websense and manage Palo Alto access for end-users

Designed project implementation action plan for customer requirements for systems specifications.

Communicate with operations and higher management for IT requirements (security, ramp-ups, etc.) and new technology requirements.

Created a plan and implemented DRP (Disaster Recovery Program) for PH site for both IT infra and facility

Provides RCA after system outages and provide details on the technical resolution of the problem.

System application software, site preparations, Installation and acceptance of the System, Network and Hardware.

Developed quick glance installation and troubleshooting installation instructions targeted at the clientele Network Operations.

Documented and developed network operations and customer service processes and procedures.

Conduct Annual Performance appraisal for Tier 1 & Tier 2 IT support 05/2014 to 06/2015 Optimum Info Solution (Information Technology Solutions and Services) COB & Senior Controls Analyst

Execute and manage business planning for Global Technology Rooms and Data centers all across Asia pacific

Reports Directly to the Vice President and Director for CoB.

Manage and coordinate with the regional business continuity managers for planning and implementation of the Continuity of Business which includes all business sector DR coordinators, Application Development team and Network Engineers to map Business-to- Business (B2B) to achieve BAU.

Responsible for Governance of Continuity of Business, Planning and Execution for all CITI Data Center Tests in the whole ASIA PACIFIC REGION.

Represent and attend for the Regional BCS Team in Change Management meetings before any Data Center COB Drill is conducted.

The purpose is to inform the Change Management Team that there will be a major change activity for operational preparedness during and after the change implementation.

Responsible for project management of Continuity of Business Planning and Execution for Global Technology Room Recovery tests, working with other CITI Technical Recovery Teams, Business Sector Business Continuity Coordinators, and Application Development Teams.

Provide lead coordination and support for the entire CoB process for Technology Rooms during testing and real disasters.

07/2013 – 12/2013 ILIOS Resources & Consultancy (Software Development Company) IT Project Supervisor (Project Base)

IT Project Supervisor develop and implement project work plans for client software/application requirements

Reports directly to the CEO for project planning and implementations.

Coordinate directly to the clients and demonstrate excellent customer's interaction for application needs.

Prepared and presented technical proposals for clients. 11/2008 – 06/2013 Hinduja Global Solution (Business Processing Management) Business IT Officer

Strategically coordinates with operation management and positions as a SME to ensure BAU for daily operations.

Handled accounts including two of the biggest clients of HGS which requires daily coordination with operations and conducted weekly meetings both onshore and offshore clients.

Reports to top administrators, such as IT Directors, IT Managers and Chief Information Officer.

Implementation of critical projects such as DR (disaster recovery), BCP (Business Continuity Program) and administer IT security within GPO (Group Policy).

Lead and managed Tier 1 engineers to support operations 24/7.

Provided senior technical support to both in-house staff and user departments for all Desktop concerns.

IT Project Specialist provides support to staff and members on IT projects from the standpoint of training, support and documentation development. This position develops training materials and conducts meetings for staff, stake holders project approvers and higher management

Ensures that every team member has a role to play in achieving set goals and targets in order for operations to work smoothly on their daily task

Supervised 14 Desktop Support Engineers who maintained configured and handles all first level IT client concerns

Awards &Training

SCCM System Center Configuration Manager

CompTia A+ Security And Privacy April 2016

Certificate of Recognition for Exemplary Performance FY 2011 – 2012 HGS

Certificate of Recognition for Exemplary Performance FY 2010 – 2011 HGS

Problem Solving April-2011 HGS

Certificate of Recognition for Exemplary Performance FY 2009 – 2010 HGS

English Learning Session Certificate of Completion 17-Sept-10 HGS

Change Management Training February 2009 – Global Knowledge Philippines, Inc.

National Computer Science Academy (NCSA) Windows XP Professional

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