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Customer Service Administrative Assistant

Norfolk, Virginia, United States
February 11, 2018

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Erica Quinones



A highly motivated and creative healthcare professional with ten plus years experience with providing excellent customer service. Has the capacity to build strong relationships with patients and co-workers while maintaining good computer and phone skills. Adheres to confidentiality and works well under high stress situations and is BLS and CPR certified.


Medical Office Documentation

Medical Record Management

Microsoft Office

MediSoft Program

Medical Billing

HIPAA Certified

Patient Scheduling

Data Entry


Medical Terminology


Centura College Chesapeake, VA December 2015

Associates of Occupational Sciences Medical Assisting – Management


Customer Service

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greeted customers entering establishments.

Answered customers' questions, and provided information on procedures or policies.

Sold tickets and other items to customers.


Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collected payments from customers.

Wrote patrons' food orders on order slips, memorize orders, or enter orders into computers.

Prepared checks that itemized and totaled meal costs and sales taxes.

Took orders from patrons for food or beverages.

Administrative Assistant/Guest Services

Prepared invoices, reports, memos, letters, financial statements and other documents.

Answered phone calls and direct calls to appropriate parties or take messages.

Conducted research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

Attended meetings to record minutes.

Greeted visitors and determined whether they should be given access to specific individuals.

Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

Work History

08/2016-Present Customer Service Rep QVC Chesapeake, VA

06/2015- 08/2016 Guest Services Renaissance Hotel Portsmouth, VA

11/2014-06/2015 Cashier Wendy’s Chesapeake, VA

03/2005-09/2014 Customer Service Specialist MWR Naval Station Norfolk, VA

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