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Customer Service Manager

Baton Rouge, Louisiana, United States
February 11, 2018

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Danielle Pleasanton

*** **. ********* ***** *****, Louisiana


Office Manager

Customer Service/Client Relations

Managing Petty Cash

Accounts Payable /Accounts Receivable

Budget Forecasting

Reading Profit and Loss statements

Resolving Customer Complaints

Account Management and Billing

Coordinating between Different Departments

Creating and Presenting Marketing Campaigns

Event Planning

Interviewing, Hiring and Discipling Employees

Human Resources Manager

Scheduling and Assigning Daily Tasks

Staff Training and Supervision

Conducting Annual Reviews


Professional Experience – Overview

Excellent communicator and manager of office operations passionate about fostering a positive and results-oriented team culture. Customer service expert with a strong track record of receiving high customer satisfaction ratings.

At Jameson Inn, spearheaded campaign to get new contract with Harrah’s Casino for their overflow rooms. Created and presented marketing campaign which secured the contract. This contract increased hotel occupancy by more than 40% in the first year.

At Oakland Park Inn, oversaw the hotel’s conversion into an emergency shelter after Hurricane Katrina. Coordinated efforts between all departments to provide refugees with shelter, organize distribution of emergency supplies, and maintain cleanliness and safety standards for all guests.

Manage Accounts Payable/Receivable and expense-control procedures, including cash receipts, finance charges, billings, invoicing, purchase order and inventory verification, chargebacks, rebates, and preparation of daily bank deposits.

Work Chronology

Assistant General Manager Best Western Inn and Yacht Harbor, Lauderdale, FL 2004-2005

Assistant General Manager Best Western Oakland Park Inn, Fort Lauderdale, FL 2003-2004

Operations Manager Grand Seas Resort, Daytona Beach, FL 2001-2003

General Manager Jameson Inn, St. Mary’s, GA and Vicksburg, MS 1999-2001

Assistant General Manager Jameson Inn, Daytona Beach, FL 1998-1999

Computer Proficiencies

Microsoft Office, including Outlook, Word, Excel; Property Management Systems


Completed 1 year towards AS in Accounting, Baton Rouge School of Computers, LA

Office Clerk Diploma, Spencer College, Baton Rouge, LA

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