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Customer Service Front Desk

Location:
Las Vegas, Nevada, United States
Posted:
February 11, 2018

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Ravi Khilnani

HOSPITALITY, FOOD and BEVERAGE OPERATIONS

Provide exceptional customer service in a very professional manner. Generate powerful energy and build loyal clientele base. Fill special needs and satisfy desires of guests. Coordinate activities among various departments such as front of house, back of house, bar, casino, and hotel. Motivate employees to set higher goals and achieve greater success. Establish and maintain an excellent rapport with all levels of staff and management. Directly contribute to sustainable short and long term objectives.

• Guest Service/Relations

• Business Development

• Property Brand Awareness

• OSHA Safety Regulations

• General Business Operations

• Opera/Micros/LMS/HSI

• Cultural Diversity/Protocol

• Staff Training

PROFESSIONAL EXPERIENCE

MGM RESORTS INTERNATIONAL; Las Vegas, Nevada 2016-Present

Front Desk Clerk

• Provide exceptional customer service checking in up to 50 guests per shift in a 3,773-room mega-strip property; trained and oriented several new personnel as assigned.

• Collaborate with casino hosts to entice VIPs and high rollers to the property.

• Book reservations and assist guests with golf, shows, dinners, and tournaments.

• Resolve guest problems, issues, or complaints quickly and effectively.

• Attain and maintain a 90% or greater GEM (Guest Experience Monitor) score.

STARWOOD HOTELS & RESORTS WORLDWIDE; San Diego, CA 2013-2016

Front Desk Agent

• Completed a 6-month Associate Development Training Program with high marks.

• Trained new personnel as needed.

• Managed a cash drawer receipts with 100% accuracy. In-Room Dining Server

• Assisted in the preparation, expedition, and delivery of up to 75 meals, amenities, and other room service items per shift.

• Achieved a high grossing upselling status, average 20%, consistently.

• Maintained detailed and accurate daily activity records.

WYNDHAM WORLDWIDE CORPORATION; San Diego, CA 2011-2012 Front Desk Agent

• Provided exceptional guest relations and concierge services to corporate extended stay executives from all over the world.

FORMAL EDUCATION

San Diego State University; San Diego, CA

B.S. in Hospitality & Tourism Management, 3.6 GPA

2669 S. Decatur Blvd. # 1104 L as Vegas, Nevada 89102 702-***-****

ac4fhm@r.postjobfree.com



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