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Customer Service Representative

Sunnyside, New York, United States
February 10, 2018

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**-** **** **, *** York, Ny ***** H: 646-***-**** C: 405-***-**** Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.

Customer-service oriented

Transcription and dictation

Multi-line telephone systems

Customer/Client relations

Database administration

Inventory management

Documentation and reporting

Travel planning

Conflict resolution

Time management

Memorization and recall


Personable and outgoing

G Suite knowledgeable

Administration, 03/2012 to Current

J Dash Prodcutions – New York, NY

Recruited, hired, trained and supervised administrative office staff of five. Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Administered to CRM and company database, including troubleshooting, maintenance, updates, and reports generation.

Aggregated and analyzed historical data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.




Background Actor, 03/2013 to Current

Central Casting New York – New York, NY

Worked with directors, other actors and playwrights to interpret lines and develop blocking. Developed a successful working relationship with Central Casting. Styled own hair and fellow actors' hair before performances. Performed alongside well-known actors, including Mariska Hargitay and Edie Falco. Data Entry Clerk, 11/2009 to 05/2010

Arrigo Dodge Chrysler Jeep RAM West Palm Beach – West Palm Beach, FL Entered numerical data into databases in a timely and accurate manner. Assisted with receptionist duties, file organization and research and development. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Customer Service Representative, 01/2008 to 11/2009 Florida Career College - West Palm Beach – West Palm Beach, FL Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Designed displays to make the store experience interactive, engaging and reassuring. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Receptionist Front Desk, 04/2006 to 12/2008

Oklahoma Municipal League – Oklahoma City, OK

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Corresponded with clients through email, telephone or postal mail. Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.

Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Greeted customers and visitors in-person and via telephone calls. Monitored and screened visitors to verify accessibility to inter-office personnel. Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Classified Manager, 05/2004 to 08/2005

Bricktown Media – Oklahoma City, OK

graphic classified ads for physical distribution

Associate of Science: Political Science, 2002

Rose State College - Midwest City, OK

Bachelor of Science: Biology, 2005

The University of Oklahoma - Norman, OK

Bachelor of Science: Political Science, 2005

The University of Oklahoma - Norman, OK


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