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Change, Incident and Problem Management, ITIL Certified

Bellevue, Washington, United States
February 12, 2018

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Saitu Goyal

Former System Engineer at TCS, India +1-425-***-****


* ***** ** ********** ** working on Middleware development, Incident and Change Management.

Tool Expertise: Microsoft SCSM, Message Broker, Data Power, MS Excel, MS SQL


ITIL Foundation

ITIL Intermediate (Operational Support Analysis - OSA)

Work Experience

System Engineer @ Tata Consultancy Service (Jan 2013 – Jan 2017)

Client – Dentsu Aegis Network (Aug 2014 – Jan 2017)

Dentsu Aegis Network is a multinational media and digital marketing company headquartered in London, UK and wholly owned subsidiary of the Japanese advertising and public relations firm Dentsu

Perform Quality check on weekly basis to ensure everyone adheres to process guidelines.

Owned reports of Incidents, Service Requests & Change to Senior Management and Clients.

Lead the CAB Meetings for all regions supported by the project (EMEA, APAC, AMNA).

Providing timely approval for all changes logged in the system and ensuring all change requests are logged in their proper category.

Sending CAB agenda before the meeting and MOM after the meeting to all the stakeholders.

To ensure Change creators have technical approvals before CAB meetings.

Lloyds Bank (April 2013 – July 2014)

Lloyds bank is a British retail and commercial bank with branches across England and Wales.

Middleware Development on tools like DataPower and message broker.

Providing support when service is in testing phase.

Designed and maintained documents explaining service.

Driving Incident calls including all the stakeholders and providing updates.

Educational Qualification




Bachelor’s Degree


Swami Keshvanand Institute of Technology, Jaipur India

Bachelor’s of Technology in Electrical Engineering



2007 – Standard XII

Central Board of Secondary Education, India


Personal Details

Date of Birth Sept 26th 1988

Marital Status Married

Location Bellevue, Washington

Passport/Visa Indian passport with Valid L2 Visa (Issued April 2017)

Work Authorization Employment Authorization Document – Authorized to work in USA

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