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Manager Customer Service Realtor Full-Charge Bookkeeper

Sun Prairie, Wisconsin, 53590, United States
February 12, 2018

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Robyn Hanson 608-***-****

Office Manager/Full-Charge Bookkeeper

Highly-dependable team leader equipped in providing accurate financials as well as strong interpersonal and communication skills Professional Summary

Self-motivated and organized professional with over 10 years’ experience supporting small business owners, directors, and officer’s needs through office management and accurate full-charge bookkeeping, building on over 15 years’ experience serving client’s and customer’s needs as a licensed Realtor in the Dane County market. Skills

Reliable bookkeeping & data entry

Accurate financials & reporting

Flawless customer service history

Adept at handling highly sensitive information

Payroll, Policy and Tax Administrator

Human Resources Director

Talented Freelance Copywriter

American Writers Association

Performance Highlights

Within months of starting as part-time administrative assistant, discovered and began the process of correcting years of unknown fraudulent bookkeeping and reporting issues that nearly put the small company out of business in 2013. Accepted the tasks-at-hand, and was promoted to CFO/Business Manager at the advice of business consultants. Skillfully handled delicate, extremely sensitive information and highly-charged situations with the company’s best interests at heart every step forward. The results have been rewarding; the 12 year old company has never been stronger than it has become under my watch.

Personal drive, diligence, and tenacity resulted in successfully collecting thousands of dollars and years of rejected Medicare and Medicaid claims for Mental Health/AODA clinics that had been written off as loss by the Director(s), with similar success stories collecting long past-due A/R for any employer.

Awarded Stark’s ‘Best of the Best’ as newly licensed Realtor in 1992, closing 7 transactions in one month. Excelled at marketing new construction, representing several builders’ teams from 1995-2008. Awarded bonus trip to Vegas in 1996 for exceeding expectations and selling out new condominium project in record time. Professional Experience

Office Manager/Full Charge Bookkeeper December 2012 – Present JJ Fabrication, Inc.

Manage all of the partnership’s financial and banking activities

oversee quarterly management meetings with accountants & business advisors

Create and communicate accurate financials (P&L, Balance Sheet, Reports)

Bridge the ‘GAAP’ in communications between owners and accountants

Under my watch, the company has realized a 30% increase in profit this year-to-date alone, despite a slight drop in sales.

Cultivate and maintain excellent customer & vendor relationships

Payroll & Tax Administrator

created time & attendance systems to help contain loss and track billable hours

implemented and manage Simple IRA for employees

created bonus structure to reward employee’s extra time & efforts

File and pay monthly State and Federal employment taxes and Sales & Use Tax for the business

Human Resources Director

manage group healthcare policy, worker’s compensation and unemployment

wrote company policy manual

Cleaned up A/R to total less than .05% of any year’s sales, collecting thousands in past due accounts Office Manager/Bookkeeper/Executive Assistant

Connections Counseling 2003 - 2006

Lake Monona Psychotherapy & Recovery Center 2000 - 2003

Supported Director(s) in managing financial operations of the businesses, daily clinic schedules, and staff

Managed the daily schedules for psychiatric staff and Director(s), insurance records, patient charts

Calculated and paid clinical staff of 10-15 Independent Contractors monthly

Hired, trained and supervised office support staff

Designed and coordinated admission processes to guide patients through the intake process

Collaborated closely with treatment teams to coordinate inpatient treatment and client care services

Respected and processed highly confidential patient information

Responded quickly and professionally to frequent crises when severe addiction, mental health, and behavioral issues arose

Realtor/Broker Associate February 1992 - 2010

Stark, Coldwell Banker, Re/Max Preferred

Licensed Realtor, serving the Dane County market for over 15 years

Showcased existing residential, new construction, and income properties

Researched market conditions to stay competitive and aware of market trends

Pre-qualified buyers, wrote contracts, negotiated terms

Coordinated with lenders, attorneys and inspectors for successful closings and happy clientele

Developed close relationships and excellent rapport with area Realtors, builders, clients and customers

Teamed with several builders to market speculative homes, generate contracts, and sell condominium projects

Hired in 2006 as Relocation Director with Prudential Community Realtors for brief, new venture with Yahoo. Owners eventually enveloped the role personally and substantially changed our original agreement, leading to my voluntary departure after only a few months

Registered my own Real Estate Brokerage in 2008 with plans to market spec homes as Managing Broker of Sun Realty and Vice President of Precision Builders, a Sterling Building Systems dealer. Finished first spec home in 2008 - just as the market crashed. Quickly made necessary course corrections Education

Real Estate Law & Continuing Education 1991-2010

Madison Area Technical College

English/Creative Writing 1986-1990

University of Wisconsin-Madison

92 credits earned toward Bachelor of Arts

Technological Skills

QuickBooks Enterprise Expert

MS Office: Word, Excel, PowerPoint, Publisher

“Build a bridge and get over it.”

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