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Customer Service Manager

Winterville, North Carolina, 28590, United States
February 12, 2018

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Mary Strzyzewski

*** **** ** *** *

Winterville, NC 28590 252-***-****


To secure a challenging position in the logistics industry by using my education, work experience in logistics and freight handling, and sharing my passion for success.


East Carolina University - Greenville, NC

Major: Hospitality Management Minor: Business Administration

Bachelor of Science Degree earned in May 2013

*Walked for graduation in December 2012

University of Western Sydney – Penrith, Australia

A semester of tourism and marketing studies, Spring 2012.


Total Quality Logistics 02/2015-02/2016

Logistics Account Executive Durham, NC

Duties: Managing an account while still winning every day. Making 100+ prospecting calls to potential customers. Penetrating the current accounts I have by gaining their trust and forming a personal relationship. Using all aspects of Load Manager to fulfill the freight needs of my current customers. Making my customers life easier by handling every aspect of their freight; finding the best trucks possible load by load, scheduling appointments for pickup and delivery, communicating with the truck, shipper, and receiver constantly while freight is over the road, etc. Relaying updates constantly to customers from prior to pick up until truck is unloaded. Actively participating in groups like Women in Logistics (WIL) and co-heading a group in office to raise money for Breast Cancer Awareness. All this while still providing exceptional customer service to customers and carriers alike.

Academy Sports + Outdoors 09/2016-Current

Logistics Senior Team Lead Greenville, NC

Duties: Ensures that exceptional customer service is always the top priority with every associate. Coordinates, plans and schedules training and ensures associates are completing training modules in a timely manner. Coordinates associate’s assignments, distributes workload on a daily basis and follows up on tasks to ensure completion. Provides continual evaluation of processes and procedures. Partners with Manager on implementation strategy for improvements. Drives efforts of team to complete tasks as assigned by Manager. Submits schedule to Manager for approval. Assists Manager with allocation of payroll hours by creating associate schedules based on business needs.


Academy Sports + Outdoors 09/2016-Current

Logistics Senior Team Lead Greenville, NC

Field & Stream 02/2016-10/2016

Community Marketing Coordinator Cary, NC

Duties: Developing and maintaining relationships with members, groups, and associations in the community. Planning and executing in-store events featuring specific merchandise or specific season topics on a weekly basis. Consistently bringing in local hunting, archery, and fishing associations and groups as well as the Wildlife Resource Commission. Day and weekend long events would include booths for information on local groups in the community, hourly drawings, and kid friendly classes and events. All this while still providing high class customer service to all customers in any department.

Total Quality Logistics 02/2015-02/2016

Logistics Account Executive Durham, NC

Dick’s Sporting Goods 09/2012-12/2014

Team Sports/Lodge Lead/Key Holder/Administrative Assistant Greenville, NC

Duties: Managerial duties included opening and closing the store, while managing all associates. Using the policies and procedures in place in the cash office to prepare deposits and balance employees tills. Assisting the management team in supervision of employees and customers according to company standards, including issues involving Humans Resources. Also assisting in creative marketing ideas for our specific market in the area. Creating reports about sales and daily line up cards, using Excel, that included the daily tasks to be handed out to associates throughout the day. Taking care of all customer issues. Department lead duties included heading up the entire Team Sports department and all associates in the department. Responsible for all happenings in the department including moves of merchandise, customer care, associate issues, etc, including implementing merchandise presentation and signage standards to maximize profits.

Chili’s 12/2011-02/2012

Waitress Greenville, NC

Duties: Opening duties: cutting lemons, making tea, setting tables, setting the patio, vacuuming, rolling silverware, etc., Daily duties: cleaning section, front of house/back of house work, demonstrated expert customer care through serving guests, consistent with company values. Closing duties: side work, cleaning all public and back of house areas, etc.

Chowan Golf and Country Club 07/2007-09/2010

Pro Shop Manager/Co-director for Events/Waitress Edenton, NC

Duties: Manage pro shop, general office duties, and inside sales, Co-director of special events: diverse experience in planning, management, and execution of banquet events, such as birthday parties, weddings, retirement parties, seminars, and business meetings/luncheons, requiring substantial interface with colleagues, caterers, clients, and customers, resolved customer inquiries and questions on products, pricing, and delivery options. Waitress in restaurant on nights and weekends

Willing to relocate References available upon request

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