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Desktop Support Technical

Location:
Atlanta, Georgia, United States
Posted:
February 12, 2018

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Resume:

Mickey Lattimore

ac4f78@r.postjobfree.com

678-***-****

SUMMARY

Sr. Desktop Support Engineer /Technical Support Specialist with extensive work background experience in IT break/fix industry and customer service. Great Communication Skills and Interpersonal skills.

EDUCATION

DeVry Institute of Technology - Atlanta, GA

B. S. in Computer Science

CERTIFICATIONS

A+ (CompTIA)

Essential Professionalism (ITSA Independent Technician Standards Association)

DCSE Service Call Essentials Dell

APS- HP Commercial Desktops, Workstations & Notebooks

IBM Blade Servers

Basic Lexmark Printer Certification

Blue Ribbon Certification

PROFESSIONAL EXPERIENCE

Field Nation (Independent Consultant) Feb 2017 – Current

Desktop Support Engineer

Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

Perform system imaging, windows 7, 8, and 10 deployment virus removal, and virus patch file installations. Performed Installation,

configurations, troubleshooting/repairs of desktop systems, workstations, servers, network switches and

routers, i.e. Cisco, Centurylink, Sonos, Milans, Belkin and Netgear.

Maintains passwords, data integrity and file system security for the desktop environment. Break/fix

diagnostics and troubleshooting of hardware issues, network connectivity issues related to desktops,

laptops, servers, pos and printers within MS Windows environments.

Perform hardware/software upgrades for desktops, laptops, servers, pos and printers.

Perform software backups and installations, OS/data migrations, VOIP and configuring wireless and cable

networks, printers, workstations, laptops, pos, peripherals and documenting of service records.

Modis (Contractor at InComm) Dec 2016 – Feb 2017

Desktop Support Analyst

Perform end users support, along with laptop replacement project.

Imaging units based on machine types, drive encryption

Installation of required software application

Monitoring of service records request via Service Now ticket application

End-User windows network and outlook profile setup

Robert Half Technology(Contractor for CompuCom) Nov 2015 – Dec 2016

Desktop Support Analyst

Work as a Support Technician on two ongoing projects one with Wells Fargo uninstalling/reinstalling

end-user workstations and providing technical support for any

issues the end-users encountered.

The other project entailed memory upgrade for the Dell 9030 AIO’s systems for Home Depot and POS

software Windows 10 upgrade deployment for Gander Mountain Stores.

Randstad(Contractor for Xerox) Jun 2015 – Nov 2015

Client Support Technician

Performed printer configurations, deployments for the Dekalb County Government, APS and businesses

around the Metro Atlanta area.

Field Nation/Essential(Independent Consultant Contractor) Feb 2015 – Jun 2015

Desktop Support Engineer

Provide day-to-day technical support to employees for network infrastructure and internal desktop systems

software and hardware. Performed Installation, configurations, troubleshooting/repairs of desktops, workstations, servers, network switches and routers, i.e. Cisco, Centurylink, Sonos, Milans, Belkin Netgear.

Maintains passwords, data integrity and file system security for the desktop environment. Break/fix diagnostics and troubleshooting of hardware issues, network connectivity issues related to desktops, laptops, servers, pos and printers within MS Windows environments.

Perform hardware/software windows 7, 8, 10 upgrades/deployment of desktops, laptops, servers, pos and printers.

Perform software backups and installations, OS/data migrations, VOIP and configuring wireless and cable networks, printers, workstations, laptops, pos, peripherals and documenting of service records.

Apollo Professional Solutions (Contractor with Apex for Suntrust Bank) Atlanta, GA Apr 2014 – Sept 2014

Client Service Support

Perform break/fix troubleshooting, diagnosing hardware, software and network connectivity issues for end-users. Remotely connecting to end-users located not in house to resolve software and or hardware issues within MS Windows environments.

Performed data backup/restores, staging/imaging and deployment of new employee’s laptops and desktops. Ghosting images, installed applicable software applications, configured internet security settings and set up end-user outlook email accounts and verifying user’s credentials and rights using Active Directory.

Perform asset management of new equipment received, updated Asset Management Database using the Microsoft Access Application. Performed Win7 migrations using SCCM. Perform T1/voice service diagnosis with in-house phone systems.

Field Nation/Essintial – New York, NY Barrister Global Services Network - Hammond, LA, Onforce – Lexington, MA, WorkMarket – New York, NY

Independent Consultant Sept 2010 – Apr 2014

Perform break/fix diagnostics and troubleshooting of hardware issues, network connectivity issues related to desktops, laptops, servers, pos and printers within MS Windows environments.

Perform hardware/software upgrades for desktops, laptops, servers, pos and printers.

Perform software backups and installations, OS/data migrations, VOIP and configuring wireless and cable networks, printers, workstations, laptops, pos, peripherals and documenting of service records.

Yamaha(Contractor with Tempus Technical) Atlanta, GA Dec 2007 – Sept 2010

Helpdesk/Desktop Support

Perform imaging/staging and development of new employee laptops, desktops, ghosting images. Installation of applicable software applications, internet security settings and setting up end-user outlook email accounts, data backups and migrations.

Performed break/fix troubleshooting and diagnostic for network connectivity, hardware and software issues related to clients/customers equipment.

Setup, configuring employees Smartphone’s and wireless air cards.

Asset management and tracking of new equipment received, updated Microsoft Access Database.

Providing hardware and software support to in house end-users, and remotely connecting to end-users located not in house to resolve software and or hardware issues within a MS Windows environments. Perform break/fix hardware/software troubleshooting and diagnosis on clients/customers IT equipment.

Halifax Corporation - Alexandria, VA Feb 2005 – Dec 2007

Senior Service Engineer

Perform Break/Fix and Customer Support for 50-1000 users operating desktop workstations within a Windows 98, XP platform environments. Performed diagnostics and troubleshooting issues related to network connectivity, hardware and software.

Ordered parts required to repair and or upgrade desktops, laptops, servers, pos and printers. Perform software installation and upgrades, configured networks, printers, workstations, servers, pos, laptops, peripherals.

Perform ticketing, time management and customer services processes, contacting customers/clients with updates of service level agreements and documenting service records.

IBM - Atlanta, GA May 2002 – Feb 2005

Technical Support Agent – Tier II

Help Desk Support Representative within high volume call center on a team of 30 or more providing support for SSR and FSR within MS Windows environments. Assisted engineers with diagnosing and resolving hardware, software and network connectivity issues related to desktop, pos, and servers.

Perform time management processes contacting customers/clients with updates of SLA’s and documenting service records.

Logged and created service calls for specific machine types and placed parts orders for technicians delivery pick up zones using CAD, Clarify, IDS, Infotips, CDT Tools, PEW, Orbits and the Internet.

MILITARY HISTORY

United States Army

Honorable Discharged 1983

Military education: PNOC, BNOC, Air Assault, Medals/Awards: ARCOM, Training Expert Badge, Overseas Campaign Badge



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