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Customer Service Microsoft Office, Receptionist Clerical

Palmdale, California, 93551, United States
February 12, 2018

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***** ********* ******


CELL (661) ***-**** • HOME (661) ***-****


Seeking a full-time employment where I can effectively utilize my communication skills and organizational abilities to further the goals of my employer.


First Class Customer Service Skills.

Highly Proficient Computer Technology Skills - Microsoft Office - Word, Power Point, Excel, and Outlook.

Effective Verbal, Written and Listening Communication Skills.

Strong Analytical and Problem Solving Skills.

Great Strategic Planning and Multi-Tasking Skills.

Excellent Interpersonal Skills. Team Building and Effective Working Relationships with Others.

Ability to Work Under Time Constraints


Antelope Valley College, Lancaster, C.A. June 2007

AA Degree, Letters, Arts and Science – Areas of Specialization: Math, Science, and Social Sciences

Highland High School, Palmdale, C.A. June 2004

High School Diploma

California State University Bakersfield, Lancaster, C.A.

BA Degree, Sociology- Human Service Concentration May 2017


Forever 21 Cashier/ Customer Service 2014 – 2016

Greet customers entering establishments.

Receive payments by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Resolve customer complaints.

Six Flags Magic Mountain Customer Service 2012 – 2014

Greet guest and maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Mastered point-of-service (POS) computer system for automated order taking.

Handled currency and credit transactions quickly and accurately.

Followed procedures for safe food preparation, assembly, and presentation.

Assisted management with inventory control and stock ordering.

Built loyal clientele through friendly interactions and consistent appreciation.

Resolved complaints promptly and professionally.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Took initiative to find extra tasks when scheduled duties were completed.

The Dance Connection Dance Academy, Inc. Receptionist 2007 – 2012

Provide office support services in order to ensure efficiency and effectiveness within the TDC Office.

Receive, direct and relay telephone messages and fax messages.

Direct parents and the general public to the appropriate information and staff members.

Pick up and deliver the mail. Open and date stamp all general correspondence. Maintain the general filing system and file all correspondence.

Assist in the planning and preparation of meetings, conferences and conference telephone calls.

Make preparations for staff and committee meetings. Maintain an adequate inventory of office supplies.

Provide word-processing and secretarial support. Perform clerical duties in order to maintain TDC administration. Develop and maintain a current and accurate filing system. Monitor the use of supplies and equipment. Coordinate the repair and maintenance of office equipment.

Responsible for developing, planning, initiating and coordinating activities and programs. Organize all community activities, social events, and outreach programs.

TDC Productions, Inc. Assistant 2004 – 2007

Answer all incoming calls and handle caller’s inquiries whenever possible

Re-direct calls as appropriate and take adequate messages when required.

Greet, assist and/or direct vendors and personal contacts.

Support the Executive Director and other staff

Assist the Executive Director and other staff as requested

Provide administrative services for the Executive Director

Perform other related duties as required


Top Studio Award, Top Chorography Award - Headliners, Showbiz, Starbound, 5678 Showtime, Wilcher and USA Dance Competitions, 2005

Northrop Grumman Foundational Grant - Awarded 2005 - 2006

Northrop Grumman Foundational Grant - Awarded 2006

Weingart Foundational Grant - Awarded 2006

State Farm Foundational Grant - Awarded 2007

State Farm Foundational Grant - Awarded 2008

Leimert Park Book Fair, African Marketplace, Community Day of Peace, and Haitian Relief Fund, etc.

Nonprofit Organization “Cherished”- Internship 2016


Available Upon Request

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