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Customer Service, Sales and Serving skills

Winnipeg, Manitoba, Canada
February 12, 2018

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Fave Queen

** ***** ******** ********, ******** R3T 3H7 204-***-****

Summary of Qualifications

• Skilled Hostess with 3years experience in fine and casual dining.

• Proficient in making customers comfortable and satisfied.

• Ensuring optimal guest flow in dining room.

• Maintain neat, clean and professional demeanor with staff and clients.

• Cash handling experience; performed cash, debit and credit card transactions using a cash register.

• Enjoys interacting with customers, building relationships as well as helping them as needed

• Organized individual; experienced merchandising a store.

• Familiar with Microsoft Word as well as Email usage and Internet navigation.

• Handled 90+ calls daily with duties including signing up new customer s, retrieving customer data, presenting relevant product information and cancelling services.

• Customer service representative with over 2 years of experience in telephone customer service, including sales, tech support and customer care. Customer Service Representative. 2016 - 2017

Defacto Belarus, Russia

• Greeted customers in a friendly and professional manner

• Started conversations with complements in order to make the customer feel comfortable asking me question and the same time building a relationship with them.

• Strived to make and surpass daily sales budgets.

• Reorganised the store according to floor plans received, which changed every two weeks.

• Memorized entire line of company products, including prices and special discounts.

• Learned how to use Kayako and Zendesk customer service software, as well as parcel audit to track shipments and report on movements

• Research complicated cases without prompting to provide more comprehensive service to customers

• Remained courteous and calm at all times, even during moments of intense customer displeasure.


• Multitasking.

• Communication.

• Prioritizing.

• Organization.

• Technical skills.

• Dependability.

• Initiative and problem – solving abilities.

• Interpersonal skills.

• Able to lift 50lbs

• Time Management.

• Adaptability.

• Decision Making.

MiT (Manager in training) 2015 - 2016

Old City Mall Belarus, Russia

• Opened and closed the store on weekdays and weekends.

• Made sure other sales associates performed their duties to perfection.

• Ensured the store was clean and all merchandises were hung in place at the end of the day.

• Counted and logged in new supplies that came in daily.

• Awarded fastest learner award during the first month of training

• Made sure all paper work was completed at the end of the day.

• Made end of day sales deposits.

• Carefully followed instructions as directed by my supervisor. Sales Associate 2014

Royalton Belarus, Russia

• Organised all merchandise on the sales floor during the day.

• Collected, counted and assigned fitting rooms to customers when they were ready to try clothes on.

• Tagged and hung in place new supplies that arrived the store.

• Greeted customers as soon as they entered the store.

• Made customers feel comfortable to ask me for help during their shopping experience.

• Politely informed customers about ongoing sales and discounts when they entered the store.

• Awarded employee of the month twice.


District Four Belarus, Russia

• Spot VIP clients immediately and provide special treatments including reserved tables.

• Monitored dining room and guests flow to maximize table usage and minimize customer wait times.

• Manage in- person and telephone guest inquiries, customer service requests, and reservation bookings.

• Inquire about drink orders and provide information to wait staff.

• Alerted management of potential or reported issues.

• Train new hosts and hostesses on service policies.

• Take guests to their designated table and give information about specials.

• Received many gifts and referral from clients for my hard work and dedication. EDUCATION

University of Manitoba 2017 - Present

Microbiology Student Winnipeg, Manitoba

High School Diploma 2011

Makurdi International School Benue, Nigeria

References Available Upon Request

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