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Business Transformation / Project Management / Business Analysis

Arlington Heights, Illinois, 60004, United States
February 12, 2018

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*** *. ****** ******, ********* Heights, Illinois 60004

Phone: (847) ***-****


An accomplished Senior IT Business Analyst and Project Manager with years of experience leading systems design, upgrades, enhancements, and consolidations. Extensive experience in business requirements gathering, creating functional and technical requirement documents, creating and managing project plans, identifying key success factors, setting priorities and allocating resources. Specialist in evaluating projects and establishing rigorous cost benefit ratios. Excellent written and verbal communications skills, ability to create, manage, and motivate business and software engineering teams.

Project Management Business Requirements Team Building & Development Process Improvement Business Impact Analysis Vendor Management IT Compliance & Risk Change Management SDLC Methodology (Agile & Waterfall)


Wheels Inc., Des Plaines, IL July 2017 – December 2017

Senior Business Analyst – Process Lead (Contractor)

Perform the discovery of and the documentation of current business processes for the customer vehicle ordering system.

Develop with business SMEs the future business processes for the customer vehicle ordering system.

Contribute to the writing of and grooming of Agile stories for the new customer vehicle ordering system.

Contribute to the development of UX wireframes for the new customer vehicle ordering system.

Member of PMO team that was developing a Business Process methodology.

ISACA, Rolling Meadows, IL 2015 – June 2017

Senior Business Analyst / Business Transformation Manager

Manage a team of 3 Senior Business Analysts and 1 Sales Force contractor.

Defined and managed multiple RFP projects – including project budget costs and forecasts.

Managing the design and development of workflow process in Sales Force – project completed using Agile methodology.

Managing the business process for the evaluation of products towards classification for Sales Tax and the text cases for the integration testing of the integrated ecommerce Sales Tax solution.

Member of business team for the implementation of the Concur On-Line Expense Reporting System.

Member of business team for the testing of the integration of a new ecommerce bookstore with UPS for on-line actual shipping costs.

Managing the design of the integration between Sales Force and Novatus (Contract Management System) – project completed using Agile methodology.

Developed and managed department budget for corporate projects.

SP Plus Corporation, Chicago, IL 2014 – 2015

IT Business Analyst – Product Management

Develop project cost forecast, business requirements, test plans and implementation plans for enhancement to public facing web sites for Payment Card Industry Data Security Standard (PCIDSS) compliance – including bank system requirements for credit card payments on-line.

Develop business requirements, test plans and implementation plans for client data file integration into internal parking A/R system.

Develop business requirements & User stories, test plans and implementation plans for enhancements to internal parking A/R system – project completed using Agile methodology.

Develop business requirements and User stories for the selling of monthly parking on-line and customer on-line self-service for internal parking A/R system on AS/400 – project included User story grooming & pointing.

Develop business requirements for converting public facing web sites to be multi-lingual.

Coordinate with IT security on requirements for Canadian data security laws.

Coordinate with internal legal and Treasury departments on Canadian banking laws pertaining to U.S. companies doing internet business in Canada.

AONHEWITT, Lincolnshire, IL 2012 – 2014

Senior IT Project Manager / Senior IT Business Analyst

Develop business requirements / User stories, test plans and implementation plans for enhancement to internal business system used for managing client services – project completed using Agile methodology.

Develop technical requirements and test plans for automation of outside vendor files from email to electronic file transfer process.

Develop business requirements and managed project for integration of data web service between legacy AonHewitt applications and executive record keeping system (Omni) – project completed using Agile methodology.

Develop business requirements and test plans to enhance client on-line transaction confirmations (Email & paper) – project completed using Agile methodology.

Develop business requirements and manage project for system integrations to personal financial applications (Quicken / Mint).

Develop business and technical requirements for new work flow process within internal business system.

Developed business and technical requirements and managed enhancement project for integration of internal business system to new corporate imaging system.

Develop business and technical requirements and managed new client implementation into web based application designed for managing executive deferred investments.

Design and managing project for client system conversions to a new web based application designed for managing executive deferred investments.

Coordinate multiple client service teams on the research of requirements for integration of executive deferral system and AonHewitt client facing benefits systems.

Designed and managed development of Single Sign-On (SSO) access between client external business systems and AonHewitt executive deferral system.

Designed and managed infrastructure High Availability server project.

Managed line of business upgrade to Windows 7.

Responsible for financial planning for IT staff – projects actual to budget costs.

NAVISTAR INC., Lisle, IL 2008-2012

Senior IT Business Analyst / Subject Matter Expert

Coordinated with IT and business units regarding the acquisition and implementation of a web based vehicle Repair Service Estimating System.

Led root-cause analysis of business system issues and report issue status and recommended mitigation strategies to management.

Evaluated web-based Service Estimating System software and establish requirements for customization and integration with current business systems.

Developed full SDLC documentation for system acceptance, development, data migration, and testing. Participate in system regression testing.

Member of business team for development of globalization plans.

Managed application and data language translations.

Designed and manage system integration interfaces utilizing Standards for Technology in Automotive Retail (STAR).

Conducted research with vendors for real time business interfaces with the vehicle Repair Service Estimating system.

Responsible for development of continuing improvement business and functional requirements, test plans / scripts.

Primary IT Business Liaison for vehicle Repair Service Estimating system used by 800 dealer locations across U.S., Canada, and Mexico and 70 national major customers.


AS/400 Applications Manager / Senior IT Business Analyst (2007-2008)

Researched and developed as-is and to-be process modeling. Led the integration of ERP system to SAP for A/R and A/P, eliminating costs associated with multiple bank accounts.

Supervised the development of a radio frequency (RF) based inventory applications and equipment installation which eliminated the paper reporting process. Established real time reporting.

Managed the migration / merger of the AS/400 business systems from Smurfit-Stone to Altivity Packaging. Created requirements documents and project plan, identified key milestones, set priorities and assigned duties for the transition to Altivity Packaging systems. Oversaw transition and ensured merger was completed.

Designed disaster recovery plans that encompassed multiple AS/400 systems reducing manufacturing site down-time to 24 hours, within service level agreement.

Managed infrastructure vendor relationship and projects.

Supported system upgrades, new software integration, and evaluated business issues that involved the IT systems area.

Led staff of three programmers/analysts in upgrades, enhancements, and application integrations.

Provided escalation point and resolution plans for business critical application and data issues.

Monitored systems and led remedial actions for issues. Ensured technical and process issues were corrected.

Designed BMC Patrol utilization plan to monitor environmental controls across 13 AS/400 systems with automated hardware and business application problem reporting.

Responsible for department financial planning (projects, resource development, infrastructure maintenance costs).

Team Leader / Project Manager / Senior IT Business Analyst (2001-2007)

Developed project plan and managed system review of two plant acquisitions. Developed as-is and to-be business process analysis. Led installation of new hardware and software and incorporated new plants into corporate environment within 3 months.

Created project plan to comply with Sarbanes Oxley. Implemented system development and production environment changes to ensure compliance.

Directed staff of three programmers/analysts and served as project manager for system initiatives.

Oversaw numerous software initiatives including SAP financial system interface, shipping automation system, and the inventory consolidation system.

Coordinated with business leaders to establish functional requirements and created, executed project plans.

Led analysis of system failures and issues, and implemented system and code fixes.

Designed consolidation of an automated on-hand inventory system of ten distributed manufacturing sites for division management, providing consolidated inventory reports within two days, a three day improvement.

Systems Analyst (1996-2001)

Managed hardware and software upgrade to 13 manufacturing plants which reduced equipment leasing costs.

Re-engineered inventory logistics system, integrating plant inventory with corporate forecasting system.

Designed the integration of a plant purchasing system with corporate paper mill order system.

Designed a consolidated financial system which combined 13 plant financial databases.

SUNCAST CORPORATION, Batavia, IL 1994-1996

Programming Manager


Systems Development Manager

LOVEJOY, INC., Downers Grove, IL 1983-1988

Programmer Analyst


United States Marine Corp 1972-1978

Honorably discharged from US Marines, Sgt (E-5)

Accepted to Officer Candidate School

College of Automation, Chicago, IL 1971-1972


International Institute of Business Analysis, Member

American Management Association, Member


Business Applications: Order Entry, Sales Analysis, General Ledger, EDI, Shop Floor Control, Warehousing, Logistics, Payroll, A/P, A/R, Purchasing, MRP, Cost Analysis, Forecasting, Demand Analysis, Inventory, Vehicle Repair Service Estimating, Executive Deferred Investments, Sales Force, Concur Expense System

Software Packages: Business Process Modeling Notation, Microsoft Project, Microsoft Access, Microsoft SharePoint, Visio, Advanced Query Tool, Kentico CMS, JIRA

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