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Customer Service Sales

Chicago, Illinois, United States
February 09, 2018

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Tanya Smith

**** *. ***** ****, *******, IL ***** 262-***-****


Nov 2017-Current: Wellness and Sales Coordinator

Providing excellent customer service, selling memberships, booking appointments, manage overall experience to guests.

Jan 2016-Current: Volunteer/Coach

Assist with life studies and mentorship regarding healthy living with community clubs, individuals and small groups.

June 2015-Dec 2015: Bella B’s Depot Restaurant Genesee Depot, WI Owner/Operator

Research menu ideas, food costs, inventory breakdown, marketing, promotions, and design.

Organize, train/maintain operational team. Compliance Manual creation and training. Safeserv, Inspection reports.

Created a high energy, safe, fun and profitable environment for both staff and customers.

Oct 2014-June 2015: Transcendent, LLC Hartland, WI Business Development Executive (Inside Sales)

Identify and design solution to meet customer needs and requirements, utilizing channel partners to build pipeline.

Research accounts, identify key players and generate interest, achieve quarterly quotas.

May 2014- Oct 2014 Wyndham Vacation Ownership Lake Delton, WI Frontline Sales Rep

•Frontline Sales presentations. Warm-up, presentation and close. Contributing to the top sales team in the company!

•Vacation consultant customizing program to meet client needs.

July 2010-May 2014 Watercrest Investments Milwaukee, WI Property Manager

•Manage and oversee 6 residential and 3 commercial buildings

•Accounts receivable, Marketing, Sales, Presentations, Office Administration, Staff Management of 100 staff.

2008-July 2009 The Clarke Hotel Waukesha, WI Front Desk Manager

•Lead and trained Guest Service Representative Team. Hospitality training, Codes, regulations.

•Ensured excellent customer service and oversaw quality control with each guest.

2006-2008 Good Scents 4 Her (Natural bath and body shop) Waukesha, WI Owner/Operator

•Customer Service, Office Administration: HR training, AP/AR, Created and kept updated compliance manuals.

•Marketing: Established a new, untapped, customer base successfully. Oversaw all retail details.

2007-2008 The Mosaic House (transitional safe housing) Waukesha, WI Founder/ Director

•Provided counsel, mentorship, & safety planning to victims of domestic abuse. Oversaw administration and non-profit organizing. All HR, Licensing, AR/AP, marketing & social service options.

•Community training: Offered Educational training of safety planning and community awareness.


UW Wisconsin & Shaw University, Health & Wellness Currant

UW-Waukesha AA Gen ED

W.C.T.C. 2010 HIT (health information technology)

Western International University, Business & Communication

Trainings & Skills:

Language: Some Spanish and Russian. Computer: CRM, Microsoft Word, Excel, Money, Publisher, FrontPage, Outlook, Power Point. Hospitality programs include: Open Table, Shopkeep, Maestro software super user. First Aid class completion for health room volunteer in K.M. school district. Information regarding further trainings and certifications available upon request.

Strengths: Professional, dependable, positive, teachable, ambitious, out of the box problem solver, self driven, ethical.

Hobbies: Running, biking, travel, writing, cooking, skiing, hiking, kayaking, life epicure

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