YOLANDA TALLEY

**** ****** ***** **

Stone Mountain, GA 30083

ac4etj@r.postjobfree.com

Career OverView

Meticulous Customer Service Representative

Expert at multiple tasking

Work great under pressure

Deadline-driven

Highly motivated with good team-spirit

Organized

Productive

Self-driven

Skills Highlight

Excellent Customer Service Experience

Preparing Charts

Possess solid computer skills

HIPAA Training Certificate

Inputting Patient Transaction

Obtaining authorizations

Transmitting Financial Reports

Scheduling Appointments

Posting payments

Dependable

Ability to analyze and solve problems

EXPERIENCE

2017-2015 Parallon Enterprise LLC

Cash Posting

Processing payments in accordance with the Explanation of Benefits (EOB) Perform research to accurately resolve payments needing additional information Post and balance all payments and contractual adjustments received Post all zero pay explanations of benefits (deductibles) Post appropriate denial and other reason codes

Appropriately research and/or forward any payments needing additional info Meet and maintain established departmental performance metrics production Maintain working knowledge of workflow systems, and tools used in department Practice and adhere to the “Code of Conduct”

Other duties assigned

2014-2013 Bank of America Processing Center

Data Entry

Accurate and timely processing customer remittance through processing equipment

Enter terminal commands

Input remittance checks and various information accurately Match batch detail printouts to physical items

Prepare work for the processing unit

Open sort and route incoming mail

Sort payments

2012-2011 TeleTech Corporation

Customer Service Representative Call Center

Provided end to end customer service to TeleTech customers Listen and understand why customer has called and what matter concern them Take full ownership to resolve customer queries and deliver what matter or Concern customer need

2006-1984 Internal Revenue Service

Data Transcriber 1984-1985 GS-3/4

Enter data into computer database

Clerk 1985-2000 GS-3/4

Sort and opening mail

Maintain files and records

File tax returns and other documents

Tax Examiner 2001-2006 GS-5/7

Deal with tax returns filed by individual taxpayers Took incoming calls

Confirm information from individual tax returns

Determine that the taxpayers are claiming the appropriate deductions and credits and assess penalties interest and fees as necessary

Contact this candidate