DONIA HOWARD

** * ********* ***** ******* Ga ****3 d ac4esz@r.postjobfree.com

C 4-703******

OBJECTIVE Obtain a position as a team-player in a people-oriented organization where I can maximize both my sales and customer-service experience and computer skills in a challenging environment to achieve the corporate goals. SKILLS & ABILITIES

● Trouble shoot remotely

● Stellar sales experience (98% closure)

● Strong Interpersonal communication skills.

● Problem analysis and problem solving.

● Organizational skills and customer service orientation.

● Adaptability and ability to work under pressure.

● Initiator.

● Property and Casualty License

● Accident Life and Health License (in progress)

EXPERIENCE

LICENSE EXAMINER D EPARTMENT OF DRIVER SERVICES

2016-PRESENT

TAX PREPARER JACKSON HEWITT

2015-PRESENT

Handles all tax matters, including filing current and past taxes SALES GEICO

2015-2016

1s t

point of contact; provided excellent customer support for the patrons of Geico car insurance; call center; processed payments; escalation; 98% sales closure averaging 8-12 new policies daily

CSR GRANADA CORPORATION

2013-2015

1s t

point of contact; provided excellent customer support for the patrons of The General car insurance; remote; processed payments; escalation CUSTOMER CARE REPRESENTATIVE ALPINE ACCESS POWERED BY SYKES 2012-2016

1s t

point of contact; friendly, make the sale, upsell

DEPLOYMENT ALPINE ACCESS POWERED BY SYKES

2012-2015

Recovery agent; contact former employees with the objectives of returning company equipment.

APPLE CARE ALPINE ACCESS POWERED BY SYKES

2013-2015

1s t

point of contact; assist in all issues including mechanical, loss of products, incidentals, etc.. for apple customers.

TECHNICAL SUPPORT REPRESENTATIVE ARISE

2011-2015

Remote; trouble shoot and assist customers with issues regarding their programming and/or products; escalation 1 and escalation 2 CUSTOMER CARE REPRESENTATIVE WEST@ HOME

2011-2012

1s t

point of contact; assisted customers in purchasing HSN (Home Shopping Network) products

DRIVE THRU WENDYS

2007-2011

1s t

point of contact; provided excellent customer support for the patrons of Wendy’s restaurant

2N D

/3R D

SHIFT SUPERVISOR MCDONALDS

2005-2007

1s t

point of contact; provided excellent customer support for the patrons of McDonalds restaurant; supervised 6- 12 people; open/closed store; completed deposits and deposits drops

EDUCATION JACKSON HIGH SCHOOL, JACKSON, GA

[DEGREE]

3.8 GPA; Graduated with honors

SOME COLLEGE COURSE WORK, ONLINE

DEGREE IN PROGRESS 106 CREDITS

3.75 GPA currently; studying Healthcare Administration COMMUNICATION Efficient in providing customer support services on the company platforms. Able to troubleshoot technical problems and provide/address solutions to customers. LEADERSHIP Self-starter, self-motivated, efficient, quick learner, reliable PAGE 2

REFERENCES SHARITA TANNER, BUSINESS OWNER

PATIENT CARE

678-***-****

JALISA GROSS, SELF EMPLOYED

[COMPANY]

678-***-****

TIFFANY GOULDEN, TAX SPECIALIST

JACKSON HEWITT

404-***-****

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