Cherise Holverstott

*** ******* *****

Plano, Texas 75075

Contact#817-***-****

Professional Experience

** ***** ** ********** ** Automotive/Financial Services

Santander Dallas, Texas

Chrysler Capital Credit

Dealer Credit Analyst Mar 2016-Present

Responsible for reviewing and analyzing credit information as well as risk analysis of new auto loan requests assigned Chrysler dealers

Analysis credit applications based on SCUSA”s program and negotiates a structure with the dealer

Builds relationships at the dealership level to increase closure rate

Follows up with dealers on pending contracts

Assists in resolving problems that may arise on pending contracts

*Provide world class customer service through daily interaction with all customers

*Follow up on current approvals

*Supports Origination (Credit, Funding and Sales) as needed to ensure customer satisfaction

Chrysler Capital Dealer Remarketing North Richland Hills, Texas

Dealer Lease Coordinator II Feb 2015-Mar 2016

Provide Servicing for Chrysler Capital Dealerships across the US

Work with Dealer Relation Manager to resolve dealer and customer escalations

Adhere to and assist Chrysler Dealers on how to re-market vehicles at end of lease

Work closely with CF and non-CF dealers to instruct and educate how the lease end processes

Responsible for managing large scale inspection projects with high level of outgoing

volume

Analyze Inspection inventory to make sure vehicles are ready for Transport

Defines and understand the technical scope on how lease works from beginning to end

Responsible for resolving dealer issues related to Lease end support

Work closely with Inventory manager with projects pertaining to the development of Remarketing Department

Chrysler Capital Dealer Services North Richland Hills, Texas

Dealer Control Specialist Sept 2014-Feb 2015

Review credit applications through Chrysler Credit

Provide Servicing for Chrysler Capital Dealership across the US

Research and analyze accounts that are potential unwinds and VLRP’s

Collecting on Potential Unwind accounts that have defaulted or discrepancies on contract

Resolve accounts that have title liens that have not been perfected

Work with Dealer Relation Manager to resolve unwind warranty issues

Santander/Promoted to Chrysler Capital Lewisville, Texas

Late Stage Account Manager (4 X10 Team) March 2014-Sept 2014

Provide servicing for Chrysler Capital Lease/Retail Customers

Adhere to assisting a high volume of incoming/outgoing customer service resolution call and delinquent accounts past due 0-30, 30-60 day, 60-90 day, 90-120 Pot Loss accounts

Negotiating and providing cure plans to delinquent accounts and providing excellent customer service

Resolve reinstatement account for lease/retail customer’s previously repossessed and requesting to reinstate their vehicle

Provide resolution to various customer service issues such as property taxes, sales tax, review of contracts, insurance claims, impounds and resovling billing and deficiency accounts

Top 50% Feb 2014 and Top Performer 25% March, April, May, June 2014

Acknowledged as Top Performer July 2014 Lewisville Location

Santander (SCUSA) Lewisville, Texas

Backend Account Manager Oct 2013-Feb 2014

Provide resolution and cure plan for delinquent accounts 60-90 days, 90-120+ past due

Process Reinstatement accounts for Santander retail customers

Investigated impound issues to find collateral

Implemented negotiation techniques to resolve accounts

Top Performer 25% December 2013 and January 2014

Nissan Motor Acceptance Corp Irving, Texas

Backend Account Manager Sept 2011-June 2013

Provide resolution and cure plan for delinquent customers

Using negotiation techniques to resolve accounts, analyze credit reports and use skip

tracing tools to locate customers

Responsible for assisting Nissan and Infiniti Dealers with payoffs and assisting in

dealers to terminate vehicles at lease end

Chrysler Financial (10+ years of service) Westlake, Texas

Remarketing Dealer Analyst Oct 2007-Sept 2011

Sales support for Remarketing Electronic Lease Vehicle Inventory System(E.L.V.I.S)

Responsible for managing large scale inspection projects with high level of outgoing volume

Work closely with CF and Non-CF dealers to instruct and educate how the lease end process works

Defines and understands the technical scope of how leases work from beginning to end

Adhere and assist the dealers on how to remarket vehicles at Lease end

Responsible for resolving dealer issues that is related to technical support, title release issues, vehicle inspections, payoffs and any escalations issues that need to be resolved at lease end

Worked 4 years independently and successfully in the work from home program for Remarketing Dealer line.

Mercedes Benz-Chrysler Financial Westlake, Texas

Maturity Billing Specialist 2005-2007

Responsible for assisting MB and CF customers in resolving lease end final billing

Work closely with the auction to resolve disputed damage amounts that was processed on customers billing statement

Mercedes Benz -Chrysler Financial Westlake, Texas

Senior Account Manager 2002-2005

Work Closely with MB lease/retail customers to ensure that problematic issues were

resolved regarding their accounts

Responsible for resolving issues related to customer's property tax, title registration

and title release

Responsible for assisting in supervisor calls when needed

Assisted with training of new hire for Mercedes Benz call center in Kansas, City, MO

Chrysler Financial Westlake, Texas

Senior Collection Agent July 2001-July 2002

Responsible for managing high volume of delinquent accounts 60-120 days past due

Ensure that all task are completed in a timely manner

Responsible for using skip tracing techniques to locate customers who are delinquent

Education

Grambling State University Grambling, Louisiana Graduated May 1999

BA Liberal Arts/ Psychology

Grambling, Louisiana

Additional Skills

Software Proficiencies

Microsoft Word, Outlook, Excel

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