CHITRA RAMANATHAN, PMP :ac4es1@r.postjobfree.com 647-***-****

: Mississauga ON, Canada 1 / 3

A result-oriented, diligent technical business analyst professional experienced in assessing, researching, analysing and documenting business and systems needs to resolve business systems issues by recommending solutions that meet sponsor/stakeholder specifications. Well versed in Project Management, Business Analysis, Quality Assurance, Risk / Change Management. SUMMARY OF BUSINESS ANALYSIS SKILLS

Led development and implementation of Document Processing, E-billing and Self-Service and One- Time On-Demand Payments, Financial, Billing, CRM, and ERP systems.

Have led and facilitated detailed requirement gathering sessions to identify, document, publish and obtain sign-offs, in the product launch team.

Conducted stakeholder meetings /JAD sessions with walk-throughs using wire frames, mock-ups and data mapping to elicit define and finalize system design specifications.

Developed and presented business cases, feasibility studies, concept papers, and position papers relating to key department business section initiatives;

Collaborated with business units to translate business objectives into to-be business process models

Created documents – Feasibility Documents, Business Process Models, RFP(Request For Proposal), BRD(Business Requirements Document), SRS(Systems Requirements Specifications), SFS(Systems Non- functional/Functional Specifications), Helpdesk Incident Reports, Traceability Matrices, Training/User Guides & Manuals, Project Related (Vision documents, Project Charter, WBS, SOW), Strategic Plans, Solution Design, Detail Design, Test Plans/Cases, Implementation Plans, System Guides.

Possess expertise in BPMN (system flow charts, Process Flows, data flow diagrams and application interfaces outlining processes and data mappings using Visio).

Led daily scrum meeting to effectively implement agile. Trained and mentored junior team members.

Acted as main liaison for IT for subject matter expertise during the project and provide support during their primary SDLC phases/documentation phases (i.e. SRS, development, testing, etc.)

Led the System Integration Testing / User Acceptance Testing: Test Plan, test cases and execution results.

Responsible for cross-functional team coordination and communication.

Coordinated E2E Implementation and teams: implementation plan, documents and walkthroughs.

Identified risks/issues, develop/recommend mitigation strategies and escalated them to appropriate key players. Led application changes such as defect fixes after doing a thorough impact analysis.

Talented in problem determination, root-cause analysis and resolution of application system issues.

Proficient in the usage of MS Office products, SQL Scripts, MS Project, MS Visio, Clarizen, TFS, Jira.

Successfully managed the implementation of web, IVR Call Centre and Mobile App payment solutions. CORE COMPETENCIES / TECHNICAL SKILLS

SDLC & PMLC PMI Project Management Methodology Documentation Agile Methodology BPM / BI Data Analysis Workflow / Dataflow Analysis Use cases / Test Cases User Experience Design Wire Frames and mock ups Application Design GUI / Web Page Design RDBMS Design System Integration System Implementation SLAs/RFPs/BRDs/SDS/SFS Data Migration SQL Queries / Procedures SIT/UAT Management System / Quality analysis Unit/System Testing Test Environment Management MS Visual Studio .NET with Visual SourceSafe, Java,, C#, UNIX, XML, ASP.NET, ASP, HTML, CSS, PHP, COBOL, CICS, JCL., MS SQL Server, Oracle, MySQL, DB2, SQL Queries/SP, MS Project, ERWin, Clarizen, MS Office Suite, Crystal Reports Pro, MQ Series, MS Visio, Enterprise Architect, IBM MVS OS/360, Teradata, Powerbuilder, TFS, JIRA / Confluence

CHITRA RAMANATHAN, PMP :ac4es1@r.postjobfree.com 647-***-****

: Mississauga ON, Canada 2 / 3

PROFESSIONAL EXPERIENCE

MULTIPLE CONTRACTS IN TORONTO, ONTARIO

IT Business Analyst Consultant May 2015 – Mar 2017

Contracts – IIBS, Equifax, MMM Group (Contracts of 3 – 6 months each)

Created BRD, FRD, Test Plans / Cases; Coordinate Testing, Design, Communication diagrams

ERP Deltek Vision Enhancements analysis & design

PM Dashboard/PSR app-requirements gathering, design, test plans / test cases, Change Management, documentation.

Lead agile development using TFS, root cause analysis using MS SQL server queries.

Documented process flows for current / proposed processes, workflows, and data flows.

Worked with MS Project, MS Office - Excel, Outlook, Power Point, Word, Visio and Access.

Responsible for high level estimates for IT initiatives and budgeting.

Lead Requirements gathering and documentation for Data migration of mortgage and auto loans data across organizations

Communicated with project managers, subject matter experts and end users.

Interfaced between business and technical teams and translate technical and business requirements

Analysed, documented and validated business requirements from business users and function specification using interviews, document analysis, task and workflow analysis.

Managed agile development / testing using TFS & JIRA / Confluence. Coordinated QA and UAT and End-to-End Implementations.

KUBRA– CUSTOMER INTERACTION MANAGEMENT MISSISSAUGA, ONTARIO Sr. Systems Specialist / BA Apr 2012 – Jan 2015

Successfully designed and implemented CRM, E-billing, Self-Service, One Time / On-Demand Payment

(Transactional System & IVR System for 10 clients with Call Centre features. This was proprietary software for a payment portal in .Net / HTML / CSS / Javascipt with international EFT and FX payments (CAD / US$)

Documented requirement specifications (BRD, Solution Design & Detail Design with wireframes and workflows). Collaborated on RFPs, ROIs, project/resource schedules (MS Project / Clarizen), project reports, communication diagrams, design specifications, meeting agendas, minutes and status reports.

Lead development of Billing software in VB.Net & C# for web-based solutions with MS SQL Server/ MS Access.

Responsible for data analysis and mapping of various input formats such as CSV, XML, delimited records.

Coached and mentored resources in trouble-shooting, root cause analyses. Conducted code reviews.

Identified, logged, analysed and managed risk registers and traceability matrices, devised contingency plans and initiated corrective action as appropriate. Ensured effective implementation of agile process.

Successfully coordinated product launch (payment portals, IVRs) for various clients.

Managed agile development using Clarizen & JIRA / Confluence.

Managed Testing (including transaction testing) and End-to-End Implementation -communicating and coordinating parallel testing and migration with clients, QA and network operations. SELF-EMPLOYED – GLOBAL HELP-DESK ORG. / E-COMMERCE SOLUTIONS, TORONTO, ONTARIO Business Analyst Consultant Jan 2009 - Apr 2012

JOSHI INC. - Business Analysis and Quality Analysis of CMS based e-commerce websites

Generated wireframes, mock ups and user experience maps. Created Use / Test cases /Test Plans.

Increased the quality of the finished product to elevate customer satisfaction. Upgraded UX features. CHITRA RAMANATHAN, PMP :ac4es1@r.postjobfree.com 647-***-****

: Mississauga ON, Canada 3 / 3

Millennium Care Inc. - Conducted in-depth analysis of As-Is business processes of the cloud-based Call Centre software using VB.Net, PHP, HTML, CSS, SQL Server, C++, IIS, ASP.Net, HTML, JavaScript.

Generated a set of documentation comprising of Design Document, User Guide and Installation Guide.

Created workflows, data flows and flow charts for all the help desk processes.

Built a 40 MB multi-page MS Excel pivot table with “vlookup” for monthly billing for Help Desk Usage. MTS ALLSTREAM INC. – Broadband communication network solutions TORONTO, ONTARIO Systems Specialist - Billing Jul 2001 – Nov 2008

Reengineered a semi-automated Telecom Billing System (BCMS) / for 15000 customers (MS SQL Server) to a completely automated system. Reduced processing time by 40 % and eliminated pager support.

Lead design and development of Billing software in Visual Studio .Net solutions with MS SQL Server

/ MS Access.

Implemented enhancements / coordinated change management to the IVR system and BCMS Biller.

In product launch team to implement payment modules, interface to banking, invoicing and CRM systems.

Designed and built an automated system (consisting of OTC, Electronic, Internet and telephonic banking payments) to realize payments made at bank of Nova Scotia, updating to the Billing System.

Designed and implemented an automated system to generate preauthorized payments (credit cards or bank transfers) to be sent to the bank of Nova Scotia. Updates were in real time as opposed to 5 business days in the manual process and decreased labour by 30 %.

Vendor liaison and Business Analyst for custom payroll system.

Designed a order entry system in email to be eventually updating the mainframe using MQ series.

Built a prototype order entry system for Telecom orders in VB.Net & MS Access, converting to a 3- tier client/server system with Oracle backend.

Designed, developed and supported a report generator in MS Visual Basic/MS Excel for the Teradata Information Warehouse. Created reports in Crystal Reports.

Project Coordinator for various modules on IBIS on an IBM mainframe using COBOL/JCL/CICS.

Managed change management for enhancements to BMIS in Powerbuilder / Oracle.

Developed Billing software for IBM MVS OS/360 using COBOL, CICS, JCL. EDUCATION, CERTIFICATIONS AND TRAINING

M Sc. (Physics with Electronics), University of Pune, India PMP: Project Management Professional Certification, 2013 Microsoft® SQL Server Transact-SQL® Programming Hands-On Training Course 2015 Continuing Education in Business Analysis in UFT / Software Systems Analysis & Design; Object Oriented Analysis and Design, Learning Tree Int. Basic training in Java; Visual Studio .NET Boot Camp; C# Software Systems Analysis & Design Object Oriented Analysis and Design, Learning Tree International, Toronto

VOLUNTEERING

Toronto 2015 Pan/Parapan American Games Organizing Committee: Jun 2015 -Jul 2015: In charge of managing the electronic needs for the 41 country residence offices. & Jul 2015: Managed the transportation statics for the athletes.

Volunteered for PMI

Contact this candidate