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Customer Service Office Assistant

Glendale Heights, Illinois, United States
February 09, 2018

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Cindy Christensen

** ********** **• Glendale Heights, IL 60139• 630-***-****•

Elgin Community College, (2010- 2012)

Certification in Data Entry Office Assistant

Certification in Information Processing Assistant

Certification in Administrative Office Assistant

Lending Solutions Inc. (2017)

Certification in Financial Services

Financial Customer Service Representative, Lending Solutions Inc. in Elgin, IL 2017- Current

Provided extensive customer service to promote customer satisfaction

Answered high call volumes

Assisted customers from over 300 banks and credit unions with financial actions to their account

Used multiple screens and programs to access accounts and platforms needed

Cross selling

Handled customer complaints

Manager, Michael’s on Main Café in Oak Park, IL 2013-2016

Provided multitasking skills for fast paced environment

Created daily/weekly financial spreadsheets

Created daily/weekly financial inventory

Provided customer satisfaction

Handled customer complaints

Handled time cards for all employees

Front Desk Manager, Ramada Inn & Suites in Glendale Heights, IL 2012- 2013

Provided extensive customer service to promote a friendly environment

Created daily/weekly financial spreadsheets

Created reservations by entering correct data into system

Checked customers in and out

Corrected any over charges

Assisted customers with location and any special needs

Created schedules for front desk staff

Added employee hours together for payroll

Answered high call volumes

Hired and trained new employees

Created invoices, memos, and business letters


Moderately Bilingual in Spanish

Proficient communication skills


Detail Oriented

Able to work in both large group setting and one-on-one productively

Experienced in working with multicultural populations

Gender Equity and LGBTQ advocate

Sensitivity to cultural and individual differences

Financial skills

Proficient with MS word, Excel, PowerPoint and Outlook

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