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Customer Service Manager

Location:
Johannesburg, GP, South Africa
Salary:
R10000.00 UP
Posted:
February 09, 2018

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Resume:

CURRICULUM VITAE

OF

DIPUO VALERIE LETSIE

*. PERSONAL INFORMATION

Title : Miss

Surname : Letsie

First name : Dipuo Valerie

Residential address : 5171 Phomolong

: Sharpeville

: VEREENIGING

: 1928

E-mail Address : ac4em8@r.postjobfree.com or ac4em8@r.postjobfree.com

Mobile number : 066-***-****

Date of birth : 22 March 1979

Identity number : 790-***-**** 082

Gander : Female

Nationality : South African

Marital status : Single

Home language : Southern Sotho

Dependants : Two Children

Other Languages : English

Criminal offences : None

Status of Health : Excellent

Driver’s License : Learners

2. EDUCATIONAL QUALIFICATIONS

2.1SECONDARY EDUCATION:

Highest Grade Passed : Grade 12

Year : 1996

School Attend : Pele ya Pele Secondary School

Subjects Passed : Southern Sotho

: English

: Afrikaans

: Accounting

: Mathematics

: Business Economics

2.2TERTIARY QUALIFICATION

Name of Institution : UNISA

Course : National Diploma: Local Government Finance

Core Subjects : Commercial Law; Accounting; Auditing;

: Local government Management and Local

Government finance (Currently Studying)

Name of Institution : Vaal University of Technology

Course : National Diploma: Cost & Management Accounting

Core Subjects : Company Law; Financial Accounting; Internal Auditing; Cost & Management Accounting, Mercantile Law; Taxation; Quantitative Techniques and End User

Computing (Course not completed due to insufficient fund)

2.3TRAINING OBTAINED

It’s all in a smile; Be safe; Shrinkage Awareness; Ethics; CPA; Diversity; Goods Receiving and Using Word in Computer

3. WORK EXPERIENCE

Company : Makro

Position : Data Capturer

Functions:

Ensure filing is done daily and is easily retrievable.

Follow up and resolve queries timeously.

Ensure all procedures are adhered to at all times.

Ensure reports are printed and actioned daily.

Follow up on outstanding invoices within 24 hours period

Work area to be kept neat and tidy.

TBC to be done when there are discrepancies signed by the receiving manager.

Ensure queries are corrected within 48 hours

Company : Makro

Position : Receiving Admin Clerk

Functions:

Ensure that all paperwork is processed correctly (booking in, order matching and validating)

Spot checks on administration work, to ensure that all documentation has been processed

Responsible for Administrative productivity.

Ensure that returns are handled timeously, to ensure that customer service in this regard is not compromised.

Ensure that Shrinkage is kept to a minimum, through adequate enforcement of all functions and procedures.

Company : Makro

Position : Receiver

Functions:

Ensure that drivers offload at the right bays

Ensure that drivers offload at the right bays

Ensure that there are no obstructions in the delivery area

Ensure that the exchange of Pallets happen when necessary with paperwork.

Ensure that Pallets are available for drivers to offload onto

Offload bulk palletised stock

Receive on a first come first basis

Capture the barcodes on the products with the scanner

Check for the following on the scanner screen:

that the correct article type has been delivered

that the correct sizes have been delivered.

that the items delivered have the correct packaging

Check the items delivered for damages and quality.

Sign the POD with the driver before he leaves with his copy

Company : Pick n Pay

Position : Service Area Assistant (Butchery)

Functions : Serving customers; packing meat; checking expiring Dates and housekeeping.

4. REFERENCE

Name : Miss Constance Mohale

Position : Operational Receiving Manager (Makro Vaal)

Contact Numbers : (016-***-**** or 076 78 1257

Name : Mrs Jabulile Manuel

Position : Human Resource Officer (Makro Vaal))

Contact Numbers : (016) 985 - 7363 or 084-***-****

Name : Miss Brenda Mokwanyane

Position : Butchery Manager (Pick n Pay)

Contact Numbers : (016) 423 - 5906 or 073-***-****



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