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Manager Customer Service

Jupiter, Florida, United States
February 08, 2018

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*** ********** **** #***

Jupiter, Florida 33458

Cell 561-***-****

Professional Summary

Highly dedicated and experienced Facilities Director/Manager with specialties in Scientific Research, Medical Devices, GMP and Construction Project Management. A strong team leader with a versatile skill set including Organizational Leadership, Strategic Business and Space Planning, Operations Management, Production Layout, and Design Enhancements.

Work History

Facilities & Maintenance Manager

May 2013 - Current

Zimmer Biomet, Palm Beach Gardens, Florida

Develop long-range plans for physical facility integration and space planning, conceptual designs, capital and budget submittals and FDA required documentation for facility.

Act as the owner’s representative when dealing with contractors on all renovation and new construction projects, both internal and external to the building structures.

Coordinate with architects, contractors, and consultants to facilitate construction projects and renovation projects.

Develop budgets for renovations, remodeling, and construction projects, manufacturing preventative maintenances as well as capital expenditures.

Formulate and coordinate program specifications, requirements for proposals and contracts, and associated documents.

Reviews real estate contracts for compliance with government specifications and suitability for occupancy.

Ensure facility meets all regulatory compliance requirements. Evaluate use of space and facilities to ensure productive and efficient layouts.

Oversee and direct all Maintenance & Facilities personnel and team members including outside contractors engaged in equipment installation, facilities equipment repair, preventive maintenance, janitorial services and exterior grounds and security access.

Lead member in disaster recovery & hurricane preparedness teams.

Director of Facilities

April 2007 - February 2013

Torrey Pines Institute, Port St. Lucie, Florida

Hired to Project Manager and acted as owner representative for construction of a 65-million-dollar Silver LEED Certified Research Institute.

Managed GMP with construction core from project start to Certificate of Occupancy completion.

Consulted with the CEO/President & CBO on operational needs, scientific enhancements, institute improvements as well as hiring and training of staff.

Developed and initiated work order submittal system, preventive maintenance programs, repair schedules and coordinated staffing as needed per projects and maintenance schedules.

Responsible for the maintenance and upkeep of all core engineering in addition to the properties grounds, landscaping, on site security, access control, close circuit cameras, shipping & receiving, disaster recovery, and all utility coordination.

Coordinated compliance with local, state, and federal officials to manage building codes and guidelines, MSDS, OSHA, EPA regulations, fire codes and other relevant rules and regulations.

Conduct code complaint inspections of all Life Safety Systems including fire extinguishers, sprinkler, eye wash stations, safety shower and building alarm systems.

Responsible for hiring all infrastructure-related contractors and vendors, obtained bid proposals, insurance credentials and background checks for all solicited vendor projects.

Designed and implemented duty-specific roles for the department’s safety and disaster planning.

Oversaw all BMS controls, scheduled all after-hours work, approved, and managed on call emergency schedules and emergency call outs.

Project Manager/Facilities Manager

July 2005 - April 2007

Best Maintenance & Janitorial

FAU Honors Campus, Jupiter, Florida

Responsible for all maintenance & janitorial operations for FAU at the John D. MacArthur Jupiter Campus.

Assisted FAU with tenant-owner relationship with Scripps Research Florida.

Responsible for T-2 building construction completion punch out list as owner representative.

Maintenance Technician/ Junior Facilities Manager

April 1999 - July 2005

Trammel Crow Company

FPL Corporate Headquarters, Juno Beach, Florida

Responsibilities included maintaining existing structure, providing customer service, property management and facility enhancements at 1 million square foot campus.

Performed preventive maintenance for all mechanical machinery.

Staged and planned life safety routing and evacuations.

Solicited bids to vendors and contractors for internal facility work.

Monitored the department budget and provided input on future budget activities and necessities.

Provided customer service to 2000 in-house staff members.

Monitored inventory levels and ordered supplies as necessary.

Minimum Salary requirements: 110,000 annual salary.


Associates Degree, Business Management & Specialized Technology. PICA, Pittsburgh, Pennsylvania


MEP Supervisory Training 2011

Notifier Emergency Communications Training 2011

Cleaver Brooks - Boiler Systems Plus Training 2008

Siemens Contactor & Starter Motor Training 2005

HVAC EPA Licensed 2005

Professional References

Greg Welmaker

President/CEO/ Director of Drug Discovery

Torrey Pines Institute for Molecular Studies

Port St Lucie, Florida 34987

office – 772-***-**** Cell 772-***-****

Patrick Dilla

Environmental Health & Safety Manager – Zimmer Biomet

4555 Riverside Dr.

Palm Beach Gardens, Florida 33410

Cell 561-***-**** office – 567-***-****

Walter Ostrander

Global Field Logistics Manager- Arthrex

1370 Creekside Blvd

Naples, Florida 34108

Cell 954-***-****

James Micolo

Owner – Sailfish Mechanical

Jupiter, Florida 33458

Cell 561-***-****

Personal References

Cinto Frausto

Owner - Integration Designs, Inc

50 S Us Hwy 1

Suite 205

Jupiter, Florida 33477

cell 561-***-****

Anthony Orrico

Owner Loggerhead Reality

Jupiter, Fl 33458


Andy Newitt

Director of Business Development

A-1 Moving and Storage

15070 Corporate Road N.

Jupiter, Florida 33478

cell - 561-***-****

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