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Customer Service Representative

Providence, Rhode Island, United States
February 08, 2018

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John J. DePasquale

** **** ******

Cranston, RI *2920

Cell Phone (401) ***-****

Email –

OBJECTIVE To obtain a position in the company which uses my customer service and computer skills.. EXPERIENCE

08/2015 - Present Eval Corp dba Canna Care Docs Seekonk, MA Call Center Representative / Office Administrator

•Train all new hires on licensing protocols, eligibility, and different state laws.

•Assist any escalated calls that representatives cannot solve on first call resolution.

•Point of contact for all satellite offices with inquires of new licenses, renewal of licensing, and expiring licenses..

•Check satelite offices for any input errors entered on state databases and correct as needed..

•Maintain and update office schedules which include but not limited to office hours, staffing, and doctor scheduling

•Answer calls when representatives are not available, which include answering basic questions, to booking appointments at offices, and requirements. Respond to email inquiries and chat/instant messages from patients.

•Update all social media with current events and any weather closings, imminent announcements, etc.

•Responsible for placing office supply orders for all offices in New England. 11/2014- 08/2015 ComSearch Warren, RI

Claim Processor

•Contacted Esurance claimants regarding estimates and photos needed for auto accident claim.

•Coordinated with auto body shops to schedule damage appraisals.

•Entered final estimated into Esurance systems and sent copies to all parties involved. 12/2012– 11/2014 Sovereign Bank E. Providence RI

Customer Service Representative

•Answered inbound calls from customers which included but not limited to account balances, account activity, merchant activities, stop payments, and notices received in mail.

•Assisted customers with check ordering, debit card replacement, and finding nearest locations.

•Upsell customers to new products and services offered by the bank that customer did not currently utilize. 02/2012 - 06/2012 Atrion Networking dba Phillips Pawtucket, RI Customer Care Professional

•First point of contact for for customers experiencing technical issues with iSite PACS software, utilizing a ticketing process system with Service Level Management..

•Maintained and updated ticketing system as new alerts and updated became available and notified client when technical issue was resolved.

•Solicited clients after technical support tickets have been closed to contact survey and ensure client was completely satisfied..

05/2011 - 12/2011 MetLife Auto and Home Warwick, RI Customer Service Specialist - Temporary

•Assisted auto and home policyholders with changes to policies, such as removing or adding vehicles, adding or removing removing drivers.

•Assisted policyholders with any billing questions.

•Searched for any discounts such as multi-car or multi-policy discounts to assist policyholder in saving money and making sales and retention for the company. EDUCATION

09/1995 - 06/1999 Cranston High School West Cranston, RI College Prep High School Diploma

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