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Detailed oriented, customer service, analytical, and data driven.

Location:
Dallas, Texas, United States
Posted:
February 08, 2018

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Resume:

**** ********* *****

Dallas, Texas *****

214-***-****

ac4ei1@r.postjobfree.com

JOHN BRIGHT HARRIS

OBJECTIVE

My goal is to use my computer skills, detail oriented mind, and analytical thinking in a company that will provide the experiences needed to continue in implementations, account management, training, and customer service.

RELATIVE EXPERIENCES

ACCOUNT MANAGEMENT, DATA PREPARATION, AND SALES

6+ years managing corporate accounts, group accounts, and oversaw all needs pertaining to those accounts. Maintain repeat business with accounts and follow up.

Prepared reports which included historical, current, and projected data – using various Microsoft office programs.

4+ years organizing layouts, templates, and elements of design for various signage, plans, and instructional documentation.

1+ year of corporate and group account sales gathering and maintaining continual business which contributed revenue to the company.

Responsible for IT aspect of organization, network functions, IP address assignments, software implementation such as, but not limited to EMV processing, PMS and POS integrations, PMS and IP phone integrations.

Conducting daily, weekly and monthly meetings to discuss policies and processes, implementations, and prioritizing projects needing to be completed according to deadlines.

Able to communicate drawings and sketches into electronic representations. Used Adobe Creative Suite during high school and college years.

CLIENT AND WORKPLACE ORIENTED

Able to meet with clients and explain various elements of design in terms understandable to them.

Traveled within the US, Canada, and Mexico to facilitate week-long trainings for clients and their staff.

I can assist in preparing for presentations or facilitate presentations according to supervisor’s instruction.

10+ years in training clients and staff in various forms of programs, processes, and procedures. Team oriented and adaptable to the needs of others.

PROBLEM SOLVING AND PRIORITZING

Able to investigate and analyze a problem and come up with a solution, while considering time and cost.

Data entry; utilizing both technical and procedural tools provided by management to ensure that projects are completed by due deadline.

SKILLS

PMS/Interfaces: Visual Matrix, FOSSE, Phone Suite, Mitel, Room Checker. POS: Micros, NCR Personal: Good work ethic, career-goal oriented, able to learn computer programs quickly Office Programs and other software: Microsoft Office, Hotel Sales Pro, HotelPlanner, Cvent, Adobe Creative Suite: Illustrator, Photoshop, InDesign, etc...

EDUCATION

BS, VISUAL COMMUNICATIONS AND ADVERTISING, WESTWOOD COLLEGE, DALLAS, TEXAS, 2011

AA, MERCHANDISING AND GRAPHIC DESIGN, WADE COLLEGE, DALLAS, TEXAS, 2009

TRANSFER COURSES, COLLIN COLLEGE, PLANO, TEXAS, 2005

WORK HISTORY

ASSISTANT GENERAL MANAGER, Y HOSPITALITY DELAWARE, LLC, DALLAS, TEXAS October 2016 – December 2017

CLIENT SERVICES SUPERVISOR, ASST. IMPLEMENTATIONS COORDINATOR, ONSITE TRAINER, IMAGE TECHNOLOGY SYSTEMS, RICHARDSON, TEXAS

January 2012 – October 2016

LEAD NIGHT AUDITOR, FRONT DESK SUPERVISOR, MARRIOTT INTERNATIONAL, PLANO, TEXAS September 2007 – January 2012

REFERENCES

LYNN MARTIN

General Manager, Marriott International

M: 469-***-****

W: 972-***-****

HEATHER CLOSE

Senior Implementations Coordinator, Image Technology Systems

M: 214-***-****

W: 214-***-**** x115

JUANITA LOPEZ

Director of Events & Catering, Y Hospitality Delaware, LLC

M: 972-***-****

W: 972-***-****



Contact this candidate