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Desktop Support Technical

Apple Valley, Minnesota, 55124, United States
February 08, 2018

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Steve Larson – 952-***-****

Professional Profile

Extensive experience in diagnosing & resolving computer related issues, including hardware,

software, servers, networking and system/network administration. Looking to bring strong

analytical and problem-solving skills to a growth-oriented firm that will allow me to utilize my experience and knowledge as an experienced IT professional.


10+ years IT experience

Comprehensive Windows Knowledge

Strong Communication Skills

CompTIA A+ Certification

Proficient working independently or on a team

Novell CNE Certification

Relevant Experience

Planned, installed and maintained all LAN/WAN/VPN network hardware and software, security

systems and communication links on local office networks.

Managed all clients network LAN/WAN hardware including routers, switches, load balancers

and wireless networking equipment.

Acted as first point of contact for all major technical issues, including power outages, system

failures and disaster recovery.

Oversaw infrastructure of Eden Prairie & Bloomington facilities and acted as support for

remote help-desk technicians and IT Department.

Maintained 99% uptime on local office networks.

Awarded many Customer Excellence Awards by my peers for outstanding service.


1985-2016 Avnet, Inc Phoenix, AZ

System Support Specialist

Windows Server Administration

Exchange Administration

Active Directory Administration

ShoreTel PBX/Telecom Administration

Upper Level Desktop Support

Robust Technical Support Skill Set


Rochester Vocational Technical Institute Rochester, MN

Associate of Science: Electronic Technician Certification

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