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Benefit Specialists

Irving, Texas, United States
February 08, 2018

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Bridget Alex


I am a very hard worker, loyal, team player, on time and honest person. I'm a Reliable Customer Service Representative with extensive track record in a demanding management environments. Enthusiastic customer service/telecommunication representative with in-depth knowledge of calls and, account management and training. I'm very decayed to Verifying Benefits for a patient that is in need of medication. I'm Highly enthusiastic customer service professional with 37 years client interface experience. Customer Services Representative for 10 years, Call Center Manager for 7 year, Warehouse shipping and receiving for 13 years, Warehouse Lead for 4year, Retail for 3 years.


REFERENCES Lash group:

Tanya Davis Operations Manager 803-***-**** ext. 5972 Readrena Richardson Quality Analyst 803-***-**** Ext 5972 Rhea Birmingham Site Coordinator 803-***-**** ext. 5950 Supervisor/PRC: Kiwanda Smith=214-***-****

Supervisor at Trane: Michaelle Cohen=940-***-****


Benefits Verification Specialist/Patient Case Coordinator / Data Intake Office Support November 2017 to Current

Lash Group - Frisco, TX

BVS(Benefit Verification Specialist) Project Based Contract Position Project: Benlysta for Lupus Disease Responsible for verifying patient eligibility, coordinating benefits, running test claims and determining patient coverage/responsibility for services for primarily major medical insurance benefits. Worked with J-Codes, diagnosis codes.

Pharmacy billing/medical billing of medications codes Customer service

Verifies insurance information and benefits on all new patients, and on any patient with new insurance. Follows up with patient for additional information as needed. Indicate the patients financial responsibility by highlighting deductible, co-pays or co-insurance on the superbill and enter the copay amounts in the information system (IDX) as required. Read less, experience example 1 of 12 Read less

Administrative Assistant

April 2016 to July 2016

Trane - Garland, TX

Assisted with directory maintenance, logistics, equipment inventory and storage and. coordinating meetings, interviews and events.

Performed general office support.

Coordinated between departments and operating units to resolve daily operations. Warehouse Lead

March 2011 to June 2014

GTM Plastics Warehouse - Garland, TX

RCL Planned and executed the warehouse operations for the shift. 1828 Estrada Pkwy 2080, Irving TX 75061

Home: 469-***-**** -

Received materials sent to the warehouse according to established procedures. Trained, scheduled, and assigned activities to personnel. Managed over 20 employees during third shift rotation. Call Center Supervisor/Dispatch

February 2008 to December 2010

PRC Drive America - Richardson, TX

Assisted over 150 customers daily with Roadside assistance. Made 150 outbound calls to contract tow company to dispatch assistance. Managed, scheduled, and trained over 25 employees. Customer Service Representative

June 2004 to January 2008

Alliance Data - Plano, TX

Enrolled residential and business customers for energy services. Performed credit checks for new customers with permission. Established payment options for customers' accounts to maintain active service. Education and Training


Texas Education Agency Greenville, TX. High School Business Ethics coursework

Organizational Behavior coursework

Office Administration coursework

Coursework in Human Resource Management and Business Administration Business, Management and Education coursework

Benefit Verification Specialists Training


equipment inventory, logistics

Shipping and receiving

Professional and friendly

Careful and active listener

Strong public speaker

Multi-tasking 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 30 WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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