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Executive Operations Leader

Port St. Lucie, Florida, United States
February 08, 2018

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Juan M Ponte

*** *.*. ******** ***** Blvd., Port Saint Lucie West, FL 34986 Cell: 954-***-****


Senior executive with wide-ranging financial services and regulatory expertise. Able to make connections, influence at all levels of the organization. Skilled at orchestrating mission-critical initiatives and projects, and instituting new infrastructures, processes, and systems.


Strategic Business Planning

P&L / Budgeting / Cost Control

Account Development & Retention

Risk Management

Consultative Selling Strategies

Market Penetration Strategies

Project Management

Regulatory Compliance Reporting


Led coordination and reporting quality of internal controls, internal and external audits and regulatory examinations, regulatory compliance, risk assessments, business continuity and related training; oversight of facilities management and security officer for Miami office.

Developed Business Continuity and Pandemic Plan procedures and performed annual testing to ensure readiness in event of emergencies.

Restructured reporting system and guaranteeing integrity of reports.

Led several cross-functional teams and coached team members, to develop skills and confidence in ability to examine work processes, create solutions, and measure improvements.

Spearheaded banks first and most extensive documentation effort of Policy and Procedures, which repeatedly served to demonstrate the integrity of the operations to regulators, ultimately resulting in superior ratings. (1-Strong)

Effectively monitored costs, timescales and resources used to achieve a project budget of $1,250,000.


Strong communication and interpersonal skills to be able to communicate clearly and build positive relationships with staff and clients.

Exceptional organizational and prioritization skills.

Critical thinking ability, diplomacy, and professionalism.

Fostered with teammates, line of business partners, and other project team members to promote collaboration on project objectives.

Coordinated multiple tasks, priorities and dependent deliverables to achieve 100% outcomes.

Great motivational skills to drive business results through team building activities.


Bank Hapoalim - Aventura, FL 2008 to 2017

International Private Bank

Vice President Bank Operations

Implemented support operations: Investigations, encompassing payments, check processing, ACH, client implementation of cash management products and services; account analysis billing, and Investment Operations. Budget: $650M; staff: 8; reported to First Vice President.

Strengthened business by 90% leading enactment of payment automation, mobile, and Internet account access.

Guided middle managers in the creation of policies and procedures in compliance with regulatory requirements and expectations.

Facilitated creation of the bank's privacy and breach notification program in accordance with state and federal regulations. Member of incident response team providing guidance on appropriate action.

Provided counsel to senior management on regulatory expectations related to BSA-AML, Privacy, Ethics, regulatory reporting, and risk management.

Maintained 15 external vendor relationships - monitoring performance and negotiated contracts to achieved 25% expense reduction.

Virtual Bank – Palm Beach Gardens, FL 2006 to 2008

e-Commerce Bank, a division of Lydian Private Bank

Vice President Bank Operations and Controller

Managed 3 operational facets of deposited return items, inclearing, transit, branch adjustments, bank account reconciliations, incoming collections, and equity source account processing for the Bank. Oversaw all aspects of operations including performance reviews, implemented employee development planning, administered financial planning, as well as workflow and problem resolution monitoring.

Successful completion of all IT related projects including; integration of Payment System (FedLink), ACH origination system (FIS) and procedures, Check 21 Imaging, Remote Deposit Capture, Document Imaging (Application Extender (OTG) & Intranet Project.

Developed and maintained Information Security Program, Business Continuity and Pandemic Influenza Plans & Anti-money Laundering/BSA Program (EFiling Network via FinCEN/US Treasury).

Aided in designing 50% implementation of banks website and intranet.

Eastern Financial Florida Credit Union – Miramar, FL 1996 to 2006

Credit Union

Senior Accounting Manager

Executed 100% accounts receivable reporting enhancements and reconciliation procedures.

Reinforced all accounting operations, established KPI reporting, SLA reporting closure and reconciliations.

Directed 100% Member Company ACH/Payroll, and Debit & Credit Card Fraud reporting and monitoring.

Enhanced and simplified monthly financial and regulatory reports for Board of Directors meeting.

Assistant Vice President Assistant Branch Manager, 1995 to 1996

Commercial Retail Bank

Capital Bank - Miami, FL

Expanded 100% consumer sales growth, deposits and loans, through proactive initiatives.

Examined and supervised client accounts results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.

Increased overall annual branch sales by 30%.

Increased loan outstanding by 25%.

Led to superior customer service satisfaction scores for 3 consecutive quarters.


Masters Business Administration (MBA), Financial Management, 2003

University of Phoenix - Plantation, FL

Bachelors Professional Studies (BPS), Business Management, 1993

Barry University - Miami Shores, FL

Florida Bankers Association Certificate, School of Banking & Finance, 1992

University of Florida - Gainesville, FL

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