Sign in

Manager Customer Service

Knoxville, Tennessee, United States
February 08, 2018

Contact this candidate


Ronald Keaton

Operations Supervisor

Knoxville, TN 37938 - 865-***-****

Achievement-driven and motivated manager with a successful record of experience, promotions and accomplishments for overseeing or contributing to the growth and profitability of branch or regional operations. Results have included: (1) increasing terminal revenues by 150% to $1 million per month, (2) achieving a Top 10% company-wide ranking, (3) directing successful linehaul operations with multiple companies for up to 160 terminals, and (4) earned "excellent" ratings on a consistent basis for annual performance evaluations. Strengths that have led to success:

* Staff Training/Development * Regulatory Compliance * On-time Delivery

* Supply Purchasing * Staff Relationships * Facilitating Teamwork

* Driver Disciplinary Action * Equipment Control * Customer Service

* Contract Negotiations * Revenue Growth * Operational Problem Solving

* Employee Motivation * Operations Analysis * Prioritizing Tasks WORK EXPERIENCE

Operations Supervisor

USF HOLLAND - Knoxville, TN - September 2014 to January 2015

• Managed outbound operation approximately 45 people daily

• Check city manifests from the prior day, completed trailer inventory daily Business Development Manager

ALL STATE EXPRESS - Kernersville, NC - December 2013 to March 2014 Conducted sales calls to new and current customers to sell expedited freight Branch Manager

ABF FREIGHT SYSTEMS - Knoxville, TN - October 2001 to November 2012

• Responsible for city operations, including all terminal productivity, sales, clerks, and supervisors

• Developed and implemented operational improvements which generated revenue growth and increased terminal performance

• Directed high volume freight operation at night with overall responsibility for hiring, human resources, claims, accounts payable, vendor management, and insuring the attainment of transit time goals

• Achieved 115% increase in revenue from $400,000/month to $1 million/month

• Consistently ranked in the top 25% of terminals, and four times in the top 10% of terminals

• Handled all disciplinary actions and negotiations with the business agent at the union Linehaul Coordinator

USF HOLLAND - Holland, MI - April 1997 to April 2001

• Directed linehaul operations of approximately 20 terminals located primarily in the Southern states

• Conducted disciplinary action involving company drivers

• Handled en-route breakdowns and initial accident reports Linehaul Supervisor, Regional Coordinator

ABF FREIGHT SYSTEMS - Fort Smith, AR - May 1984 to April 1997

• Managed linehaul operations and equipment

• Control over approximately 50 terminals in the Midwest and Southern states

• Achieved a strong record of results by coordinating schedules, deliveries, and maximizing the utilization of equipment, trucks, and manpower and all terminal locations Linehaul Manager

INTERSTATE MOTORFREIGHT - Toledo, OH - November 1979 to May 1984

• All disciplinary action at terminal level, handling and settling of grievances and contract negotiations

• Managed six supervisors and 150 drivers

• Handled all human resource functions regarding linehaul EDUCATION

Organizational Administration

University of Toledo - Toledo, OH

Contact this candidate