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Customer Service Data Entry

Canton, Ohio, United States
February 08, 2018

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Michelle (Moxon) Wilson

*** ******** ***** **

North Canton, OH 44720

Phone: 330-***-****



Human Resources Professional with Supervisory Experience and a Bachelor of Arts degree in Business & Organizational Communication. Diverse background in corporate, financial, human resources, advertising, public relations, media (print and broadcast), manufacturing, medical, customer service and administrative support environments. Demonstrated knowledge and skill in written and verbal communication, including public relations writing, newswriting and promotional writing. Exceptional organizational skills with the ability to multi-task and meet deadlines. Areas of strength include:

Advanced knowledge of Microsoft Office

25+ years of Admin Support experience

Typing 65+ WPM

Alpha/Numeric Data Entry 10,100 KPH

10-Key 8,536 KPH

Recruiting Employees and Volunteers

Event Planning and Organization

Database Creation and Management

Project Planning and Management

Exceptional Business Writing Skills


Corporate Ladder Search Partners, Uniontown, OH, placed at MASSA FINANCIAL SOLUTIONS, INC., North Canton, OH, Executive Assistant/Office Manager, August 2017 – Present (Temporary/Contract Assignment)

Administrative support for namesake firm partner. Manage all office functions including answering the phone, maintaining calls logs, financial and state reporting, office supplies, bank deposits and mail including UPS.

Prepare and update formats for financial statements related to Ohio Charter Schools.

Document control using Box Sync program to scan all Charter Schools' Accounts Payable.

Calendar Management – track, record and publish Ohio Charter Schools’ Board of Education monthly board meetings keeping company’s Treasury Board Member on track.

Executive Staffing Services, Cuyahoga Falls, OH placed at SIGNET JEWELERS INC, Akron, OH, Human Resources-Talent Acquisition Coordinator, July 2016 – July 2017 (Temporary/Contract Assignment)

Primary Administrator for Pre-Employment Screening Process - Subject Matter Expert for Sterling Talent Solutions process. Support Talent Acquisition Specialists with seasonal increase of Call Center and Distribution Center Associates. Assist with full cycle recruiting by registering candidates for Pre-Employment Screenings which include background checks via Sterling Talent Solutions and Integrity Assessments electronically via internet. Follow up as necessary with candidates until completion of all requirements are met.

Administrative support to Talent Acquisition Specialists & Manager – Manage self-nomination process, Master database maintenance, Offer/Denial letters and assemble New Employee Manuals with Benefits information.

Assist, attend and represent Signet Jewelers Human Resources Department at Job/Career Fairs and Department Open Houses.

Data Entry - Enter all applicant information into Talent Acquisition Access database, updating as reports/information become available. Update candidates’ status in Applicant Tracking System (PCR) in addition to forwarding new applications to hiring managers.

Troubleshoot candidate issues with online background checks, drug screen and survey; Main contact fielding calls from applicants requesting updates on application statuses.

Conduct onboarding informational sessions for incoming contingent employees (temporary).

Executive Staffing Services, Cuyahoga Falls, OH placed at VALMARK SECURITIES INC., Akron, OH,

March 2015 – April 2016 (Temporary Assignment)

Investments-Trading and Operations Department, Jan 2016 – Apr 2016

Operations Assistant – Process and analyze incoming confidential client information (36-Month Update forms), determining if client business information is “In Good Order” or “Not In Good Order” using CRM (Customer Relationship Management) software.

Data Management – Scan, process and index confidential financial documents into OnBase program (paperless office filing system).

Address Changes – Pursuant to financial industry law, process, mail and track “Negative Consent Letters” for client address changes.

Licensing and Compliance Department, Aug 2015 – Dec 2015

Administrative Support for Director of Compliance & Licensing, Licensing Specialists and Compliance Specialists. Submit check requests. Prepare written business communications to Member Offices and Carriers.

New Hire Processing – Utilize FINRA’s WebCRD system and website to submit background check and fingerprint requests for new, non-registered, fingerprinted employees in Member Offices. Coordinate flow of information by entering new hire data into eCompliance and CRM to enable departments to view information.

Compliance Reconciliation - Member Office’s quarterly correspondence and monthly Personal Business Account statements per compliance requirements including logging receipt into eCompliance and scanning documents into OnBase (electronic filing system).

“School of Life” – assist with submissions of Continuing Education courses to state agencies for approval including required state forms, Ohio Reciprocal Course Approval Forms, course outlines and instructor biographies/resumes.

Accounting/Commissions Department, Mar 2015 – Jun 2015

Track and process commissions for Registered Representatives including mutual funds, trails, stocks, bonds and variable annuities.

Daily posting of Pershing commission settlements.

Work with product providers (insurance carriers) to correct errors and follow up as necessary to make sure errors have been corrected.

Process incoming daily wires and obtaining all commission detail for process in the commissions software program (CAESAR).

ADECCO USA, INC., Cuyahoga Falls, OH placed at ORCHARD PHARMACEUTICAL SERVICES, North Canton, OH, Customer Service Representative 2014 – 2015, (Temporary)

COMMUNICATION: Handle inbound phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling. Place outgoing phone calls to patients, doctors and insurance companies. Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups.

PROBLEM SOLVING: Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution. Document all call information according to standard operating procedures.

DATA ENTRY/RESEARCH: Enter data accurately and timely. Use database programs to access member information. Research required information using available resources.

HIPPA Laws: Maintain confidentiality of patient and proprietary information.

OFFICE TEAM, Canton, OH, placed at STARK COUNTY COMMUNITY ACTION AGENCY, Human Resources Assistant (Part Time, Temporary) 2013

Create, organize and maintain employee HR personnel files including benefits/compensation files. Audit Head Start teacher/administrator files to insure federal compliance.

Data entry into Applicant Tracking System software (ABRA) to track applicants/recruitment, employee benefits, education/training and run reports.

Designed quarterly agency newsletter – 1st issue in April 2013.

Track employee injury/incident reports, FMLA, COBRA and disciplinary actions.

Reconcile monthly employee benefit invoices (Medical Mutual Ohio, Prudential & VSP) for accuracy.

Creation of HR instructional processes manual.

ADECCO USA, INC., Canton, OH, placed at THE TIMKEN COMPANY Administrative/Information Specialist

(Temporary) 2012

The Technology Center - Technology Library – Document Management - Organized, logged, scanned and prepared journals, periodicals and company publications for archiving & storage.

Pricing, Forecasting & Analytics Department – Data Entry; Reported daily and monthly Sales/Orders using queries, SAP, Access and Excel programs; review/audit rebate information to create daily and monthly reports; Price Book creation; daily pricing activity.

AMERICAN RED CROSS, Northern Ohio Blood Services Region, Cleveland, OH. 2007 – 2011

Volunteer Recruitment Representative, Summit & Portage Counties

Recruited, trained, and supervised nearly 300 volunteers including 50 regulated volunteers in Portage and Summit Counties. Tracked volunteer hours; facilitated orientation for new, incoming blood services volunteers as required by FDA.

Supported operational needs of approximately 100 blood drives per month in Portage and Summit Counties by scheduling appropriate number of volunteers as required by the volunteer staffing matrix, while keeping volunteer candidates in the pipeline.

Certified facilitator/trainer by the American Red Cross for FDA-regulated volunteer functions. Train new, incoming blood services volunteers. Ongoing training for incumbent volunteers as required by FDA.

Created, wrote and distributed bi-monthly volunteer newsletter including volunteer interest features.



Bachelor of Arts in Business & Organizational Communication

Concentration in public relations and journalism


North Canton Executive Networking Group, North Canton, OH

PhotoShop, The University of Akron, Continuing Education and Workforce Development

Introduction to Graphic Design, The University of Akron, Continuing Education and Workforce Development

Career Advancement Program, OhioMeansJobs, Canton, OH

Concur Expense Reporting System, American Red Cross, Northern Ohio Blood Services Region

Learning Management System (LMS), American Red Cross, Northern Ohio Blood Services Region

Account Management: Sales and Marketing for Volunteer Recruitment

Performance Management Process and Goal Setting


Special Events Planning – Special Holiday Blood Drives, Volunteer Recognition Events, Annual Acts of Courage Award Ceremony, Summit County Chapter Golf Outing (American Red Cross); Sales District Meetings, Customer Seminars, Team Holiday Parties, Sales District Summer Outings and Customer Golf Outings.

Amateur Photographer –Local Entertainment Promotional Pictures, Nature, Wildlife, Sports, Special Events

Merging Hearts Holistic Center, Member; Photo Club Member; Volunteer

Customer Service – Server–Olive Garden Restaurant; Hot Foods Dept/Front End Cashier–Giant Eagle

Summit County Chapter, American Red Cross Street Team member – volunteered for annual “Ride for the Red” fundraising chapter event. Assisted with fundraising activities prior to event, then served as Volunteer Director during the event. Official event photographer.

Former Promotional Street Team (Grass Roots Marketing) Member for major label recording artists (KoRn, Incubus and Linkin Park)) and major summer festival tours, (Project Revolution Festival and Family Values Tour) both online and locally.

Internship, The University of Akron – CBS Radio (formerly Infinity Broadcasting), WKRK-FM 92.3 and WNCX- FM 98.5, Promotions Department

Association for Women in Communication, The University of Akron chapter, Board Member.

The Buchtelite, The University of Akron, student newspaper, Staff Writer

World Travel - Lived overseas in Tokyo, Japan; Attended the International School of the Sacred Heart and the American School in Japan (Member of Alumni Association for both schools). Traveled to London, Paris, Amsterdam, Athens and Bangkok.

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