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Sales Manager

Rosedale, Maryland, United States
February 10, 2018

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High-performing sales and operations management professional with expertise in building and optimizing organizational processes, measurement systems, and infrastructures which maximize sales and profit results. Transforms tactical plans into workable solutions and benchmarks performance against key operational targets and goals. Proven track record of delivering optimal results in creating brand loyalty, outstanding customer experience and exceeding company objectives. Core competencies include:

Operations Management Asset Protection/Inventory Control Performance Management

Contract Negotiation Project Management Organizational Leadership

Team Leadership Merchandising Budgeting/Forecasting EXPERIENCE

Victra, Baltimore, MD / Diamond Wireless, Salt Lake City, UT Feb. 2014 – Dec. 2017 Verizon Wireless Premium Retailers

Area Director of Compliance and Revenue Assurance - Victra, Baltimore, MD Managed operational transition from Diamond to Victra after successful acquisition. Worked directly with leadership teams to ensure the ethical integrity of customer and vendor contracts through policy enforcement and program planning. Analyzed the gaps and risk exposure to build and implement strong systems of checks and balances to mitigate loss and to reduce shrink exposure. Partnered in training and development on all new and updated operational and compliance related training programs.

Achieved loss reduction goal of $2 million.

Reduced inventory shrink by $400K vs. 2016.

Instrumental in delivering solution based training to improve operational performance. Director of Field Operations - Diamond Wireless, Salt Lake City, UT Directed support to corporate and field teams for all operational initiatives to include managing contracts, new vendor relationships, system and process refinement in order to drive operational efficiency in all locations across the enterprise. Developed, authored and implemented new policies and procedures and worked cross-functionally with company leadership to ensure alignment and successful cultural adoption.

Negotiated new vendor contracts generating $2 million cost savings over first two years.

Provided methodical improvements in overall company operations to add $10 million profit through vendor partnership, inventory processes, payroll management, shrink reduction, reverse logistics and compliance to partner requirements.

Supported new product and service development, launch and successful integration.

Initiated new leadership and field training platform and was instrumental project leader on key initiative launches.

Created Regional Operations Manager team – 16 regional managers responsible for inspecting, training and auditing operational fundamentals generating $3 million annual savings.

Generated consistent store visit and audit systems to inspect standards of excellence.

Project Managed new learning management system and company Intranet proposal and deployment. DAVID W. PIERCE

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District Operations Manager Mar. 2010 – Jan. 2014

Sears, Baltimore, MD

Directed sales operations for 16 Auto Center locations, managing results through teams highly focused on delivering a winning customer experience, implementing and executing company programs and driving profitable sales growth. Led district growth from $33 million in sales to exceed $38 million over 2 year period through effective recruiting, hiring and talent development to build long-tenured and top performing management team.

Achieved 12% comparable sales growth, 110% sales plan and 106% profit plan goal attainment.

Utilized succession planning to build competencies for future leadership roles. Trained store managers to recruit, interview and identify potential and non-traditional candidates to overcome high turnover resulting in 65% reduction in overall turnover for the district.

Initiated Future Leader program to ensure promote ready bench of assistants and supervisors.

Ranked in top 3 of 136 districts in all performance categories to include Quality, Customer Satisfaction, Service Measurement and Sales and Profit to plan attainment. District Operations Manager Aug. 2008 – Dec. 2009

The Goodyear Tire and Rubber Co., Baltimore, MD

Oversaw all sales and business development functions, including new product roll-outs, sales and operational management, local marketing, secondary product procurement, inventory management, recruiting, hiring, team development and training. Full P&L and budget responsibilities for $30+ million district. Provided cross-functional team training, coaching and mentoring to facilitate program and process improvement to drive sales and profit growth and 100% compliance with all auditing requirements.

Instrumental in complete sales and operations turnaround of under-performing team resulting in the first revenue increase in three years. District sales grew 7% during tenure.

Reduced operating expenses through efficient labor scheduling, reducing operating costs and improving marketing spend resulting in $3 million earnings increase. Regional Operations Manager Feb. 2005 – Aug. 2008

Office Depot, Baltimore, MD

Managed multi-site operations responsible for the sales, profits, training and development of Design, Print and Ship Centers within region of 165 Office Depot retail stores. Supported operations for each location and assured profitable sales growth through compliance and execution of company programs, staff development, hiring, recruiting and training. Partnered with region, district and store management teams to exceed company objectives and regional expectations.

Supported and provided industry expertise and partnership with Business Services Division

Selected as subject matter copy and print trainer for Strategic Leadership Development – a company-wide management training program.

Top performer of 16 regions in comparable profit growth and profit goal attainment as a result of strategies addressing machine optimization, waste reduction and supply replenishment.

Project lead for Xerox Training Certification – successful implementation and deployment to all 1050 locations.


Business Management / Finance

University of Utah, Salt Lake City, UT

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