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Customer Service High School

Bacoor, CALABARZON, Philippines
February 09, 2018

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Cover Letter:

Dear Sir/Madam

As a native French speaker with extensive BPO experience, I was very interested to learn about the opening in your company. I offer 4 years of experience working for BPO Companies. Consistently recognized for outstanding performance, I handled queries via calls, chat and emails alone. I am an expert in solving escalations.

I am confident that my successful experience in the field will enable me to aggressively pursue cost-reduction opportunities and improve return on investment (ROI) for your company. If you agree that my skills and experience would benefit your operation, please call me at +639**-***-****) or email to arrange an interview. Thank you for your time, and I look forward to speaking with you.


Patrice Noah Bessala

Enclosure: Resume

Personal Data

Name: Noah Bessala Patrice

Address: Unit A B11 LT12 Anahaw Lane St, Meadowood Executive Village, Bacoor, Cavite.

Mobile: 099********

Tel: 046-***-****


Date of Birth: March 18th, 1985

Age: 33 Years Old

Place of Birth: Douala, Cameroon

Nationality: Cameroonian

Marital Status: Married to a Filipina

Religion: Born Again Christian

Height: 1.70m

Weight: 75kg

Language Spoken: French (native) English (fluent)

About the candidate:

. Organizational/Methodological Skills

. Problem Solving Skills

. Interpersonal Skills

. Adaptability

. Good command of the English language

. Customer Service or Call Center Experience

. Strong multinational and multicultural experience.

Education Background

Elementary: Ecole Publique de Niga Cameroon 09/1991 –06/1997

High School: Institute Populorum Progressio Cameroon 09/1997 – 06/2001

Bible School: Fountain of Hope Bible College Cameroon 09/2004– 06/2007

Degree: Bachelor’s degree in Practical Theology.

Work Experience

Customer Operation Specialist French at Shell Shared Services Asia B.V 03/2017 to date.


Drafting contracts between Shell and BMW, Hyundai and Chrysler in French.

Sending the drafted deals to customers, verifying and ensuring all deals are signed by customers and sent back to us, coordinating with Shell legal department for approval, coordinating with Shell finance department for funding once the deal has been approved.

French CSR: Sykes Marketing Services Inc Philippines 02011 – 2012


I was making outbound calls to collect information in order to make sure customers’ information and the company’s systems are updated and accurate.

Knowledge of: Microsoft Word, Excel, Outlook, PowerPoint, SAP, PeopleSoft.

Others Skills

Translator and Interpreter for French and English.

Computer Literate.


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