Resume

Sign in

Driver Customer Service

Location:
DeSoto, Texas, 75115, United States
Salary:
65000
Posted:
February 09, 2018

Contact this candidate

Tangelous (Tina) Seals

**** ****** ***

Grand Prairie, TX 75052

PH # 469-***-****)

ac4e2a@r.postjobfree.com

Skills, Experience and Special Training:

Management in Staffing, Accounting Transportation, Dispatch, Driver Mgr., Retail and Customer Service

Coordinating, Supervising, Recruiting, Scheduling, Training, Development, Counseling, Disciplinary, Performance

Accounts Payables, Accounts Receivable, 1099s, General Ledgers, Expense Reports, Invoicing, Accuracy

Preparing Reports, Research and Maintain Files and Documents

Cash Applications, Credits, Collections, Collections of Government Accounts

Reconciliation, Garnishments, Payroll, ADP, Kronos, PeopleSoft, Great Plains

Excel, Access, 10key, Microsoft Outlook, Oracle, JDE, Power Point, AS400, SAP, SOX, Ultra staff.

Employment History:

May 2015/Regional Fleet Manager

Dart Transit/Lancaster TX, 75134

Managing Texas Regional Team of six fleet managers

Ensuring all fleet managers are utilizing equipment to cover all lanes in the most efficient and profitable manor

Manage driver and make capacity availability by maintaining seated truck count, accurate driver PTA’s, keep driver turnover down, maintain quality relationships with drivers.

Assist in driver training, and staff when necessary etc.

Feb 2013 current/ Branch Manager

Optimum Logistics/TDI Nationwide, Grand Prairie TX, 75050

Manage day to day operations driver pool of forty drivers, Budgets, and activities of the office, restructured a non-profiting branch to profiting at 1,475,000 1st year at the company.

Perform sales and marketing functions, recruiting, negotiations of contract rates, Client visit, conferences.

Investigations of workmen’s compensation claims, take after hour client and driver calls

Order pre-employment physicals, drugs screens, randoms, post accident and alcohol test.

Review MVR, 20/20 reports, criminal history, DOT long form, driver logs and other regulated reports.

Ensure all files are in compliance under D.O.T regulations

Qualify, interview hire and terminate driver or warehouse employees, document all problems with driver/warehouse staff and customers.

Submit and solve any payroll issues, submit payroll to clients for approval

Assist in driver training, and staff when necessary etc.

June 2012 – Feb 2013/ Driver Manager/and ECT coverage

Swift Transportation, Memphis TN, United States

Manage driver and make capacity availability by maintaining seated truck count, accurate driver PTA’s, keep driver turnover down, maintain quality relationships with drivers.

Route drivers to terminal in order to address any performance issues. Lead the conference by addressing issues with driver and establish ways to resolve.

Document all issues and resolutions, Responsible for the general welfare of a driver while he/she is over the road.

Ensure driver compliance with all company policies and act as liaison for drivers with issues concerning other departments.

Approve driver’s home time requests and serve as a liaison between the driver and Load Planning to ensure freight is available for the drivers to get home on time.

JAN 2011- May 2012 A/R Remittance Billing Supervisor -

Service Masters, Memphis, TN, United States

Handled all billing and invoicing for all accounts with multiple locations, managed a team of 12 reps

Created spread sheets in excel to distinctively show locations and open amounts and amounts owed.

Created credit memos, handled cash applications, all client concerns and questions.

Worked very close with customer service to ensure all information is being keyed correctly and ensured all invoicing is complete and sent out in a timely manner, customer client issues and or questions.

Posted payments through money wire transfer inbound and outbound, transferred money to ensure all accounts has sufficient funds.

Handle all account issues for collections and cash applications

June 2010 –Jan 2011: Credit Specialist:

Service Masters, Memphis TN,

Created spread sheets through excel, used pivot tables, V lookup, importing and exporting.

Reporting account activity, managed payments and records.

Posted payments via credit cards, ACH, Check by phone etc.

Issued credits, pull credit applications through DBNI, handled customer calls inbound and outbound etc.

Feb 2003 – March 2010: Relay Manager/ Driver Manager

Roadway Express, Memphis TN,

Planning and directing the movement of equipment and freight to meet cost and service goals, coordinating equipment and driver utilization to meet daily manpower and transportation needs

Performing continuous analysis of scheduling and performance to ensure effective utilization of resources, Monitoring and maintaining equipment pools, Handled equipment breakdowns and repairs.

Enforcing safety rules as well as company policies and procedures, supervised, planned and assigned workload.

Manage driver and make capacity availability by maintaining seated truck count, accurate driver PTA’s, keep driver turnover down, maintain quality relationships with drivers.

Route drivers to terminal in order to address any performance issues. Lead the conference by addressing issues with driver and establish ways to resolve.

Document all issues and resolutions, Responsible for the general welfare of a driver while he/she is over the road.

Ensure driver compliance with all company policies and act as liaison for drivers with issues concerning other departments.

Approve driver’s home time requests and serve as a liaison between the driver and Load Planning to ensure freight is available for the drivers to get home on time.

Jan 2000 – Feb 2003: Account’s Mgr. / Assistance Store Mgr.

Aaron’s Sales & Lease Memphis TN,

Managed all customer accounts, ensured payments were being made and processed in a timely minor.

Collected on all delinquent accounts, reconciliation, customer counseling, payment arrangements etc.

Opened and closed store, placed orders for merchandise, handled shipping and receiving of product, handled all marketing activities and events.

Opened new accounts with qualifying customers, created spreadsheets pertaining to daily, weekly and monthly goals for the store and employees.

Handled all store banking, deposits, payroll, employee hours, PTO, vacations, disciplinary actions etc.

Education:

May 2009 Christian Brothers University, Memphis TN

Graduated Bachelors Accounting

Ridgeway High School 05/1992

Graduated



Contact this candidate