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Customer Service Assistant

Toms River, New Jersey, United States
February 09, 2018

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Toms River, NJ ***** 973-***-****

OBJECTIVE: Articulate and accomplished undergraduate seeks to launch a career as an Executive Assistant.

EDUCATION: Kean University: Union, New Jersey

Bachelors of Science in Business Management

Dean’s List GPA: 3.75

HONORS: Sigma Beta Delta (Business Honor Society)

Alpha Beta Gamma (Business Honor Society)

Dean`s List every semester

Ocean County College: Toms River, New Jersey

Associates of General Business Studies 05/2014

Associates of Administrative Office Management 05/2013

CERTIFICATES: Administrative Office Processing 2012


10/21/2017 to Present New York and Company Toms River New Jersey 08753

Computed pricing for each customer for a sale.

Addressed anything with consumer related issues.

Organized clothing by putting them in different assigned departments.

Designed window displays for each coming holiday.

08/2016-07/2017 Secova Assistant/Generalist Wall New Jersey 07719

Assisted callers with the medical health policy.

Guided callers on how to sign into the system.

Arranged documents with processors for health benefits for clients.

Resolved employment related disputes through proactive communication.

Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal documents.

Organized and led a 30-day staff orientation and training to promote collaboration.

Addressed all employee harassment allegations, work complaints, and other concerns.

Tracked candidates and pushed for feedback on disqualifications and other variables.

03/2015-07/2016 Johnson and Johnson New Brunswick New Jersey 08933 Internship

Verified and maintained documentation different activities such as staffing, training and performance.

Assisted employee compensation, training and benefit programs.

Consulted questions regarding company polices, practices and regulations.

Resolved employment –related disputes through proactive communication.

Represented organization at personnel-related hearings and investigations.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

12/2013-10/2014 Down Town Toms River, New Jersey Toms River New Jersey 08753

Intern /Office Manager

Created and maintained Excel sheets documenting the advertisement campaigns.

Constructed advertisements content for events.

Managed and supervised all operations in our events.

Promoted events through Microsoft Outlook to all participants.

Improved our events by researching and comparing similar events.

Distributed flyers to various downtown Toms River locations.

Coordinated with systems partners to finalize designs and confirm requirements.

Managed creative projects from concept to completion while managing outside vendors.

Designed and implemented new server standards for core business services services.

Developed and implemented complex internet and internet applications on multiple platforms.

06/2012-09/2013 Jean Donoghue Simon at Law: Toms River, New Jersey 08753

Administrative /Legal Assistant

Performed office maintenance skills such as organizing files and prepared paperwork for attorneys.

Uploaded and documented all records to existing clients’ database.

Organized mail to lawyers and recipients.

Coordinated with system partners to finalize designs and confirm requirements.

Managed creative projects from concept to completion.

Designed and implemented new server standards for core business standards.

Developed and implemented complex internet and intranet applications on multiple platforms.

02/2006-05/2012 B and B Department Store, Seaside Park, New Jersey 08752

Sales Associate/ Retail Assistant Manager

Maintained visually appealing shopping environment for customers by continuously merchandising our products.

Responsible for the development of new hires.

Performed excellent customer service by assisting customers with their needs and requests.

Supervised staff of 30 sales employees made schedules.

Developed training program for new sales associates.

Promptly resolved all customer requests, questions and complaints.

Skills Advanced proficiency in Microsoft office (Word, Excel and Power Point)

I have also taken course work in Human Resources, Marketing, Ethics, Business Administration, and have discussed regulatory/compliance issues thoroughly in course work.

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