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Manager Customer Service

Huntersville, North Carolina, 28078, United States
February 07, 2018

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Sharon L Harrell, CPC

**** ***** **** *****

Huntersville, N.C. 28078

Phone: 757-***-****


I am seeking a challenging position with progressive organization, which will utilize my skills, knowledge and experience. I feel that I can be an asset to your company as well as you will be to me.


DOS, Windows, ASP Service.


Cycare, Medic, Medical Manager, RU 2000, Reynolds, Soft Aid, Medisoft, Milbrook with ASP Service, SMS, Prism, Q Books.


Over 15 years of Progressive Management Experience

This includes implementations of new and existing practices, in-depth customer service skills and training, computer ad staff training, recruiting and supervising personnel. Also Practice Auditing to include front desk, Business Office and clinical areas. I am a certified CPC.

25 years of third party billing experience, including Urgent Care, ER, GYN, Podiatry, Internal Medicine, Orthopedic, Rural Health, Physical and Occupational Health as well as Radiology and Facility Billing for an ICF Facility on UB’S.

Credentialing Physicians for multiple offices including Hospitals.


June 2011 thru Dec 2015

Holiday House Portsmouth

ICF Facility-Business Manager

Accounts Payable, Receivable, Medical Coding on UB’S for the Facility Billing, and Monthly Reporting to the Board of Directors. Payroll for 165 employees Bi-Weekly, Yearly Budgets and working on the Cost Report with the CPA’S. Employee Benefits, Billing Medicaid twice monthly.

Aug 2009-2011

Riverside Medical Group

All facets of medical billing, Coding to include Pre Collections, Medical Records, Electronic Billing, Payment Posting, Follow up on all Accounts, primarily Workers Comp and commercial. This was a Billing Company with over 500 Physicians.

Jan 1986 thru 2009( Left in 1998, came back in 2007)

Med System Associates

Patient Account Representative

Service Representative

Coding Clerk

Business Manager

Billing Supervisor

Managed the billing operations for five locations, accounts receivable, payroll, banking, staff performances, coordinating marketing efforts, fee analysis and all general supervisory duties involved with managing a medical practice.

Responsible for maintaining Client files, training of all staff in multiple offices, trouble shooting problems with Clients. Extensive Client Service experience.

Responsible for filing insurance claims, Electronic filing, electronic posting of remittances, follow up and pre collection work for delinquent accounts.

Sept 2002-April 2006

Bon Secours, Mary Immaculate Hospital

Physical Therapy Departments working with Rehab Care

Office Manager

Scheduling Patients for Multidisciplinary appointments; Answering multiple phone lines, Posting Patient charges, coding diagnoses, Payroll Hours, obtaining authorizations from Insurance Companies, Medical Records, Ordering supplies, Monthly Reports, Credentialing and overseeing the daily flows of the front office and clinical areas. Follow up on Insurances,




Working mostly with hospital based physician practices. Extensive traveling was involved with this position. Coding, Front desk, Business Office Audits, Interim Manager positions, Client training.


I am probably a workaholic, but I truly do love my work, I want to do the best job that I possibly can for my employer and the clients and for myself.


Maintaining knowledge in my field to keep up with current standards

Maintaining a relationship with my clients and co workers

Working well with staff members

Keeping the employer or Clients happy


Fran Rogers, Director of Physician Accounting, Depaul Medical Center Hospital

This person is deceased now, however I do have a reference letter from her

Debbie Hamilton, SLP

Speech Therapy Director, Rehab Care Group, Maryview Hospital

Email is:

Phone: 757-***-****

Greg Mertz Monica Schutt, Dr. of PT

President, the Horizon Group email at: Monica

email: Phone:+39-346-***-****, she lives in

Phone 757-***-**** Italy, she is a Doctor of Physical Therapy

Worked with her in a Rehab Center for

Donna Topham Bon Secours

Owner, President PCC

Billing Company


Phone: 757-***-****

Debbie Guynn

Practice Manager, Atlantic GYN Associates

Phone: 757-***-**** or 757-***-****

Denise Phelps

Human Resources Director


Phone: 757-***-****

Ronnie Ratliff, CAO

Holiday House Portsmouth


Phone: 757-***-****

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