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Customer Service Quality Control

Location:
Philadelphia, Pennsylvania, United States
Posted:
February 07, 2018

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Claude Harris

PC REFRESHER AND PRINTER INSTALLER.- ONE FREE JOB with if you bring 4 computers at once.

SEPTA Bus and Trolley Company Home Study

Philadelphia, Pennsylvania

I am an ambitious and hard-working person, who is easy to get along with if our objectives are similar. I'm a focused

kind of individual, who likes to spend lots of time thinking and preparing for future ventures. I'm honest, loyal, and have no patience for nonsense. I am serious and considerate of other people's needs and feelings, and I am also a very thoughtful individual. These are a few other things that I spend time investigating, Business, Civil law and Paralegal Studies. Recently, I've been getting more involved in Computer security, and I plan on taking several professional courses very soon in this area. I'm home at this time studying CompTIA Exam called, IT Fundamentals Exam FCO-U51, the later version of FCO-U41. My intent is to learn all the operating systems that are still being used. I just received the Windows 10 program; I'm in the process of learning the new features Window's added to this updated operating system. I also enjoy disassembling the computer, replacing items that need repair, and reinstalling the operating systems, and programs. Later I plan on testing to be certified in Troubleshooting all kinds of computer and small electronic operating systems and gadgets. Due to some situations not under my control, my attending Logical Operations CyberSAFE has been delayed, hoping to start sometime in Nov. of 2017 so I can begin working on my certificates in the A+ classes. Thanks for taking the time to look at my background and interests. Keep in touch, I will always be doing something to improve my skills in these areas, and several other computer systems. By the way, I also like to build bikes. You can contact me by e-mail. ac4dy6@r.postjobfree.com Feb .2017. Cell Phone No. 267-***-****. Learning how to set features, install, facebook and google.

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Cleaner- Second Class Mechanic, and later a First Class Mechanic SEPTA Bus and Trolley Company

Cleaner- Second Class Mechanic, and later a First Class Mechanic

Company NameSEPTA Bus and Trolley Company

Dates EmployedOct 1988 – Present Employment Duration29 yrs 3 mos

Location73rd and Elmwood St.- Phila. PA 19143

Washed, cleaned, and transported Trollies. Another part of my job was to couple Trolleys' together and bring them back to the Depot for maintenance and repair services. Later I became a Mechanic and repaired and replaced parts in the trucks of the trolley and repaired damage that was done on the outside of the Trolley cars

Computer Maintenance, Security, and network troubleshooter, Virus removal.Svcs.CD. DVD, and A Drive reply. Claude's Computer Maintenance, Performance and Security Services

Computer Maintenance, Security, and network. troubleshooter, Virus removal.Svcs.CD. DVD, and A Drive reply.

Company NameClaude's Computer Maintenance, Performance and Security Services

Dates EmployedFeb 2015 – 2017 Employment Duration2 yrs

LocationPhiladelphia, pa

At this time, I'm studying to for the A+ Certification and later the A- Network Certification and Security exams., so I can provide basic network commercial security services for individual computers systems, so I will be able to slow down some of these hackers who infiltrate our systems on a regular base.

At this time as of, Dec. 2017. I am looking to work on Refreshing businesses or individuals computers from my home. All offers can call my cell phone 267-***-****

I find the studying of this subject very interesting and it makes an individual feel good when one can solve complex problems and at the same time make other people happy with the solutions that had been provided for the customers' benefit.

Student, interning as an assistant PC maintenance technician, The Sierra Group

Student, interning as an assistant PC maintenance technician,

Company NameThe Sierra Group

Dates EmployedJul 2012 – Mar 2014 Employment Duration1 yr 9 mos

Location714 Market St. - Philadelphia, PA 19107

My internship as a computer assistant consisted of running virus programs, the de-fragmenting of all drives in each computer system, freeing up disk drive space, updating and running spyware and Malware on ruffly 60 computers about twice a month,( or when necessary) and installing printers, fax machines and maintaining programs and operating systems to process information effectively and efficiently. My internship at Women in Victory was completed as of Dec. 2014, but I am now offering Free services for other State programs for a limited time, see my Interests section below. Also, part of my internship was to set-up a network and update and refresh, run error checks, refresh and restore older computers to function at their full potential without reinstalling the operating system.

I assisted in helping students in the use, functions, and the processing of information and programs that I'm familiar with. see list below in another section.

Student at Liberty Resources none

Student at Liberty Resources

Company Namenone

Dates EmployedJul 2012 – Mar 2013 Employment Duration9 mos

Location714 Market St. Philadelphia, PA 19107

I have refreshed my basic skills in these programs, and I am now at the advanced level of each one of them. The programs that I'm referring to are Microsoft Word, Excel, Outlook, Powerpoint, and Publisher.

Edit position I worked for the Bulletin Paper Company for 15 years- off and on, until I was about 27 years old. The Bulletin Paper Co.

I worked for the Bulletin Paper Company for 15 years- off and on, until I was about 27 years old.

Company NameThe Bulletin Paper Co.

Dates EmployedJun 1964 – Oct 1982 Employment Duration18 yrs 5 mos

LocationNorth Philly, in Phila. PA

I worked as a paperboy and a Branch Captain. My duties were to open the branch for the young paperboys, make sure that they got the papers they needed, and completed the routes that they were responsible for each day. Another one of my duties as a Captain was to secure the papers by meeting the delivery truck about 4 to 5 O'clock in the morning and placing the bundles of papers in the building. Also, included in my responsibilities as a Captain, was to deliver papers door to door periodically, collect money from my customers, and the other paperboys, so I can give it to my superior, plus go out and generate new business from time to time. My work was mostly done in the North Philly area

of Phila; occasionally I worked in the Germantown section.

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Education

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Edit education Home Study Reorder education Home Study

Home Study

Volunteer Quality Control Technician for AVG, AVAST, MICROSOFT, SPYBOT Field Of StudyVoI. intern-Windows 10 Learning Windows 10 and volunteering to help iron out defects and problems Grade1None

Dates attended or expected graduation 2015 – 2017

Activities and Societies: None.

I am now reading - Trouble Shooting and Maintaining your PC, by Dan Goodin Recently I have been studying Windows Bios System, I've learned how to reset and reconfigure the Bios, Reorganize or rearrange the Boot System in Windows, Set and Remove some passwords in the Bios and use utilities programs that work in the Bios and erase most hard drives once I get past, some of the security features. Soon, sometime in 2017, I'll be taking a course called Exam FCO -U51 a newer version of windows; maintaining files, folders, configuration of operating systems, connecting hardware and the like, so I can keep up with the latest studies in my computer technology skills.

education The Sierra Group Reorder education The Sierra Group

The Sierra Group

Degree NameI had entered the Sierra Group under exceptional circumstances; certificate earned in 2008. Field Of study CompTIA Strata Exam FCO-U41 US and Canada GradeB

Dates attended or expected graduation 2008 – 2013

Activities and Societies: I spent most of my time in studying, I didn't have time for social activities.

My obligation first was to be a good student. Secondly, my duty was to give a little of my time to volunteering, by cleaning up, and updating older computer systems, so they would be useful to other businesses.

Education Home Study- An on-going development of IT Specialist Skills, and Computer Management and Science. Reorder education Home Study- An on-going development of IT Specialist Skills, and Computer Management and Science.

Home Study- An ongoing development of IT Specialist Skills, and Computer Management and Science.

NameComputer Information, Management, Maintenance, and Security systems settings. Field Of Study Computer and Information Sciences and Support Services - Netw + Internet performance problems. On going home and Technical school education

Dates attended or expected graduation 2002 – 2011

A constant accumulation of IT Specialist, Computer Sciences, Networking and Security Skills.

Networking + Internet performance problems - locating connection problems and providing a solution for that condition. Checking performance of some of the Network services, and helping to resolve the conditions and reconnections.

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Volunteer Experience

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Edit volunteer experience Interning and Externiing with the Sierra Group by helping in the maintenance on ruffly 60 computers. Reorder volunteer experience The Sierra Group

Interning and Externiing with the Sierra Group by helping in the maintenance on ruffly 60 computers.

Company NameThe Sierra Group

Dates volunteeredMar 2013 – Mar 2013 Volunteer duration1 mo

Education

It's rewarding in two ways. For one, it relieves the IT professionals for other things that can only be done by them, also it allows them to teach the curriculum more fully and completely, 2. It benefits me by allowing me to keep my skills current while increasing my knowledge in other areas, and it permits me too have more time to spend exploring the current security features that's been developed by the computer environment.

volunteer experience Volunteer intern - Quality Control - Reporting problems on Windows 7, 8, and Windows10. Reorder volunteer experience {:name} Microsoft Volunteer - Quality Control

Volunteer intern - Quality Control - Reporting problems on Windows 7, 8, and Windows10.

Company NameMicrosoft Volunteer - Quality Control

Dates volunteeredOct 2014 – Present Volunteer duration3 yrs 3 mos

Cause Science and Technology

Finding and locating problems in the new Windows 10 Operating System program. Checking the features of Windows 7, 8.1, and Windows 10, I also volunteer my services with Google, reporting problems in the gaming systems that run through the use of Windows 10 Operating System, and reporting the problems found through. Testing Games for speed, reliability, and functionality that runs through the use of Windows 10 Operating System. By reporting problems to Windows, they can have their professionals find solutions, so they can give the public a better and rewarding experience with the games that come through Window's new operating systems. Volunteer since 2014 to the present. Dec. 2017.

volunteer experience Quality Control monitor Reorder volunteer experience Volunteering with Microsoft starting date 2013. Quality Control monitor

Company NameVolunteering with Microsoft starting date 2013.

Dates volunteeredNov 2013 – Present Volunteer duration4 yrs 2 mos

Science and Technology

Reporting errors in games, program flaws, and defects in their Operating Systems, window XP, 7, 8.1, 10.

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Contact and Personal Info.

Go to linked in and type in ac4dy6@r.postjobfree.com for a more complete resume.

Each computer must be accompanied with a 40 GB - USB Drive or an equal amount of floppy disks so i can try to preserve the information that may be still on the system.



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