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Computer Operator Systems

Location:
Santee, California, United States
Posted:
February 07, 2018

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Resume:

Thomas R. Balsamo

**** ******* *** ****** **. #54-619-***-****

Santee, CA 92071 ac4dxy@r.postjobfree.com

PROFILE:

A mainframe/midrange operations specialist with extensive experience in the IT field.

Performed helpdesk duties, in support of University students.

Proven leadership, training, supervision, user support, client relations, trouble-shooting and problem-solving skills.

Strong technical background in large scale mainframe and midrange computing systems.

Extensive experience in implementing new software, IPLs, testing and execution.

Proficient in monitoring and operating production batch job streams.

Midrange Systems & Software: HP3000, HP9000, AS400, DEC/VAX Alphaserver: OS400, MPE, HPUX, VMS.

Mainframe System & Software: IBM 9672 – MVS, JES2/3, VM, DB2, CICS, IMS, MQSeries, TSO, Omegamon, Control M/OD/R, IBM Magstar ATL/VTS, STK 4400 ACS, HDS/EMC.

Ticketing Systems Software: Remedy, USD, Magic, SSD.

Systems Network: SNA, TCPIP, VTAM.

Excellent listening and communication skills; able to readily establish a strong sense of trust and professionalism with individuals at all levels of responsibility.

EXPERIENCE:

2014 – 2017 Insurance Company of the West(ICW), San Diego, CA

Computer Operator

Primarily supported the day-to-day activities for ICW mainframe(VSE) operations & various server Platforms.

First point of contact for on-line systems & Job resolutions

Determined Priority of failed jobs, as to escalation necessary.

Automic/UC4 primary scheduling tool to start, or restart failed jobs.

Utilized Automic/UC4 to insure successful runs of daily Jobs.

Routinely logged on to servers, where a job has failed. For resolution.

Contacted areas outside the computer operations area to resolve problems.

Monitored client/server day-to-day scheduled processing.

Monitored the batch processing and took corrective action to restart failed processes and schedules in accordance with documentation and procedures.

Wrote and updated standard department operation procedures.

Assisted Business Continuity Unit with backup and disaster recovery tests.

Thomas R. Balsamo

8630 Mission San Carlos Dr. #54-619-***-**** Santee, CA 92071 ac4dxy@r.postjobfree.com

2011 – 2014 Coleman University, San Diego, CA

Computer Operator/HelpDesk Analyst

Initial contact for IT support.

Primary support person for students.

Created accounts for various platforms for students.

Supported various platforms for optimum student access.

Monitored Mainframe system, enabling the system to provide

seamless support to users.

Performed shutdown & daily backups of mainframe system.

Maintained Building security website, from Sonitrol website.

Responsible for closing building on a nightly basis.

On-call for building alarms.

2008 – 2010 San Diego Gas & Electric (SDGE), San Diego, CA

Enterprise Command Center Analyst

Primarily supported the day-to-day activities for San Diego Gas & Electric mainframe operations.

First point of contact for on-line systems.

Performed various technical functions to monitor, diagnose and initiate corrective actions to ensure optimal performance of operating systems, subsystems, batch processes, and main components.

Trained other console analysts on a one-on-one basis.

Contacted areas outside the computer operations area to resolve problems.

Assisted Business Continuity Unit with backup and disaster recovery tests.

Thomas R. Balsamo

8630 Mission San Carlos Dr. #54-619-***-**** Santee, CA 92071 ac4dxy@r.postjobfree.com

1999 – 2008 COMPUTER SCIENCES CORP. (CSC), San Diego, CA

Master Console Analyst

Primarily supported the day-to-day activities for County of San Diego mainframe operations.

Assisted multi-client base including Alaris/Guidant, BAE, BGI, Boeing, ETS, Fairchild, FSG, General Dynamics, Hughes, ING, Lockheed/Martin Murrieta, Nortel, Providian, Raytheon, SDG&E, and Sun Microsystems.

First point of contact for on-line systems.

Performed various technical functions to monitor, diagnose and initiate corrective actions to ensure optimal performance of operating systems, subsystems and main components.

Trained other console analysts on a one-on-one basis.

Monitored the computer room environment, including water systems, air conditioning, fire control systems and physical access systems.

Contacted areas outside the computer operations area to resolve problems.

Monitored client/server day-to-day scheduled processing.

Monitored the midrange batch processing and took corrective action to restart failed processes and schedules in accordance with documentation and procedures.

Wrote and updated standard department operation procedures.

Assisted Business Continuity Unit with backup and disaster recovery tests.

1987 – 1999 COUNTY OF SAN DIEGO, San Diego, CA

Senior Computer Operator

Supervised the activities of computer operators.

Monitored and controlled mainframe computers by operating the central console, on-line terminals and auxiliary equipment; applied standard operating and corrective procedures.

EDUCATION: Southwestern College, Chula Vista, CA

A.S. degree in Data Processing Programming, 1985



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