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Customer Service Sales

Boston, Massachusetts, United States
February 07, 2018

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Brenda Rainey

** ******* ******

Fall River MA 02723



Strong background of success in customer and public service.

Excellent communication and interpersonal skills in diverse and sometimes challenging situations.

Adept at anticipating and resolving complex problems.

Extremely accurate and detail oriented; strong organizational skills, including in high-pressure environments.

Superior sales skills and ability to proactively meet customer needs.

Excellent computer skills.


Philips Lifeline; Framingham MA.

Emergency Operator/Personal Response Associate. 2012 to present.

Respond via online system to extremely high volume of incoming calls from Lifeline subscribers.

Assess and identify needs of subscribers, often with speech or cognitive impairments.

Provide appropriate response, including emergency dispatch and family member contact according to company protocol.

Follow up with callers’ family members.

Provide accurate information in response to incoming calls from family members, dispatchers, social workers, visiting nurses, and hospice.

Record all case information digitally within online system.

Independent Massage Therapist. Fall River MA. 2005 to 2012.

Provided wide range of massages, including Swedish and deep tissue massage, structural assessment, hot stone massage, aromatherapy, and sound therapy.

Discussed and assessed clients’ needs; identified best method of treatment.

Working with chiropractor, developed assessment plan for client’s injury and care.

Maintained detailed SOAP (subjective objective assessment and plan) notes for each client visit.

Accurately described massage treatments for insurance coverage.

Joann’s Fabric and Craft Store; Somerset MA.

Shift Supervisor/Keyholder. 2007 to 2009.

Oversaw all aspects of customer service in periodically busy retail store.

Entrusted with opening and closing store, maintaining accuracy of cash drawers.

Provided knowledgeable customer-focused service, resulting in extensive return business.

Accurately processed incoming merchandise.


Bristol Community College; Fall River MA.

Associates Degree in Humanities.

Salter School; Fall River MA.

Certificate in Massage Therapy.

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