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Customer Service Manager

Location:
California
Salary:
$62,400
Posted:
February 07, 2018

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Resume:

Mark P. Williamson

*** *. ******** *****

Orange, Ca. 92866

Cell Phone 714-***-****

Home Phone 714-***-****

ac4dwf@r.postjobfree.com

SUMMARY

Over thirty (30) years of experience in managing, purchasing, planning, scheduling, expediting and supply chain management for manufacturing companies in aerospace and electronics industries. Graduate of California State University Fullerton achieved a B.A. in business administration with an emphasis in operation management. Also achieved an A.S. in business administration and an A.A. in liberal arts from Santa Ana College. Certified in inventory management, production activity control, material resource planning, capacity planning, material planning and lean manufacturing. I am hardworking, dedicated, reliable and have a strong work ethic.

EXPERIENCE

Fisher and Paykel Costa Mesa, CA Manufacturer of premium appliances 8/2015-8/2017

Inventory Analyst

Monitors / Controls the finish goods inventory of the North American market using JD Edwards.

Meets with all factories weekly to insure product is produced to meet customer need.

Monitors and changes MRP, R.O.P.’s, supply chain routes and customer orders to insure best delivery.

Weekly meeting with New Zealand’s President to insure North American market is meeting revenue goals.

Arrowhead Products Los Alamitos, Ca. Aerospace manufacturer of ducting systems 2010-2015

Master Scheduler

Rehired as a temporary employee for Amtec to master schedule (5 months)

Hired again as a direct employee to master schedule 6 programs

Contract administrated all customer furnished material

Administrated the purchase of all expense and shelf life items

Eaton Aerospace Los Angeles, Ca. Aerospace manufacturer of hydraulics valves 2009-2010

Sr. Buyer

Worked as a temporary employee for Bartech Inc. (3 months, Extended monthly to a year)

Reviewed M.R.P., evaluating quotations, negotiate prices, terms & conditions, and awarded orders

Handed returns and managed suppliers to ensure acceptable on time delivery and quality

Cold called all suppliers to assure adherence to ISO9000 & ITAR, included new implemented requirements

GE Aviation / Smiths Santa Ana, Ca. Aerospace manufacturer of landing gears 2006-2009

Sr. Planner

Program managed, planned and scheduled four separate programs including a repair and an overhaul

Worked with production control, production and purchasing, managers to insure on time delivery

Worked with contacts, accounting, customers and suppliers to assure customer satisfaction

Arrowhead Products Los Alamitos, Ca. Aerospace manufacturer of ducting systems 2004-2006

Scheduler, Planner

Started as temporary employee for Source One staffing, worked on updating bills of materials

Hired as a direct employee to plan and schedule 6 different lines

Interfaced with Customer Service, to provide real time ship dates to meet customer needs

Sabirtec Irvine, Ca. Manufacturer of connectors 2003-2004

Sr. Planner

In charge of planning the machine shop

Responsible for all commitments of piece parts

Loud Engineering Ontario, Ca. Aerospace manufacturer of landing gears 2003-2003

Buyer / Planner

Worked as a temporary for 3 months to cover for surgery leave

Performed all purchasing and planning functions for one half of the business

Williamson, Mark P. Page 2

Varco International Orange, Ca. Manufacturer of oil drilling heads 2002-2003

Sr. Scheduler

Worked as a temporary for The Aviant Group (Two terms)

Performed shop floor scheduling on all of the manual machines

Generated all rework N.C.M.R’s, handled all planning and scheduling of their spares

Created daily and expanded cell production schedules.

J.C. Carter Co. / Argo-tech Costa Mesa, Ca. Manufacturer of pumps and pumping equipment 1999-2002

Cell Scheduler

Performed planning, shop scheduling and expediting on three separate product lines

Communicated daily schedules to business team members and supervisors

Identified the root causes of MPS misses (material, machine or manpower) and initiated recovery plans

Ensured WIP and schedule changes had been address and ensured adherence to operation due date

Assisted supervision by providing technical assistance in cross-training employees

Led/participated on corrective action teams

Trained and assisted in the implementation of Lean Manufacturing

Parker Hannifin Corporation Irvine, Ca. Aerospace manufacturer of hydraulics, air and fuel valves 1989-1999

Senior Scheduler, Team leader, Scheduler, Area Coordinator

Managed all spares orders

Performed shop scheduling in a repair environment and distributed parts per a repair schedule

Coordinated and expedited work orders sent to original divisions

Ricoh Electronics Tustin, Ca. Manufacturer of copies and fax machines 1988-1989

Jr. Parts Controller

Controlled the inventory of two J.I.T. manufacturing divisions

Managed all data entry personnel

Hughes Aircraft Co. Irvine, Ca. Aerospace manufacturer of connectors and cables 1978-1988

Expediter, Production control worker, Assembler

Coordinated shop orders though manufacturing operations of a job shop environment

Placed blanket purchase orders & R.F.Q,’s for outside processing

Generated a manifest for shipment to a Mexico facility

A&W Restaurant Orange, Ca. Franchise restaurant 1975-1978 Manager, Assistant Manager, Crew Chief, and Fry Cook

Supervised staff of 40

Oversaw all business activities and normal restaurant functions

Education

Bachelor’s Degree, California State University Fullerton Fullerton, Ca. 2006

Business Administration (emphasis in Operations Management)

Associate of Science, Rancho Santiago / Santa Ana College Santa Ana, Ca. 1992

Business Administration

Associate of Arts, Rancho Santiago / Santa Ana College Santa Ana, Ca. 1992

Liberal Arts

Training

Completed "APICS Certification Series", presented by the Gus Berger Group.

Completed lean manufacturing courses, including implementation. Advanced and Intermediate courses in Microsoft Office, including Microsoft Project

References on request



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