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Customer Service Data Entry

Location:
Huntersville, North Carolina, 28078, United States
Posted:
February 07, 2018

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Resume:

Elvira McCall

***** ***** **** ******

Charlotte NC 28269

704-***-****

ac4dw3@r.postjobfree.com

PROFILE:

An energetic, professional applicant, with a history of more than 10 years of superior customer service, banking, and Healthcare, 4 years in mortgage and 6 years in sales, collections, and management,, whom is seeking a role in which I can utilize my skill set and business acumen.

Core Strengths

Strong Organizational Skills

Sharp Problem Solver

Communication Skills

Interpersonal Skills

Verbal/Written Skills

Collections/Sales

Switchboard Operator

Call Center

Loan Processing

Loan Documenting

Multi-task Management

Microsoft Office Suite

Microsoft Outlook

Data Entry

Payment Processing

Telecommunication

Healthcare

CNA

Management Skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved clients conflicts to prevent loss of key accounts.

Consistently met line of business Key Performance, improve customer retention in one by 50% from the previous five years.

Positive performance in quality (102) % & scheduled Adherence Sales.

Consistently generated additional revenue through skilled sales techniques.

Cross-sold services at a rate of 30%, upgrading customer to different plans and product packages.

PROFESSIONAL EXPERIENCE:

Talent Bridge Charlotte, NC October 2017- Current

Patient Case Coordinator The Lash Group

Contacts Foundations on behalf of the physician’s office to verify patient benefits in a call center environment

Make outbound calls to patients to assist with copay and out of pockets expenses eligibility, through AmerisourceBergen partnerships

Ask appropriate questions regarding patient's benefits and complete data entry and or appropriate forms to document to document patient's coverage.

Ensures that related information was obtained, documented in detail, tracked and available for access and quality review in the patient’s portal

Talent Bridge Charlotte, NC August 2016- 2017

Mortgage Loan Processor (Wells Fargo)

Loan Servicing Specialist

Creating modification documents including a thorough review of loans, running evaluation tools and understanding program guidelines

Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower

Answering questions pertaining to areas of loan servicing including payment research, taxes, insurance, loan modifications, adjustable rate loans, and lien perfection

Researching and analyzing problems and recommending solution and Conducting periodic audits of files also able to work independently and in a team environment

Able to perform in a high volume and constantly changing environment

Knowledge of conventional and/or government guidelines also underwriting and/or closing procedures/federal lending regulations governing real estate lending(Fannie Mae, Freddie Mac, and FHA Loans

HomeInstead Senior Care Charlotte, NC June 2015-Part time

CNA

Assessment & Planning Care

Checking vital signs

Tracking and administering medication

Personal Hygiene & Grooming Duties

Maintaining a record of patient health care activities,

Administering treatments

Safety & Environment Duties

Management & Efficiency Duties

Wells Fargo & Company Charlotte, NC January 2013- December 2013

Loan Processor/BSG

Reviewed/Examined initial applications government home loans for accuracy and compliance

Promptly responded to general inquiries from customers, and staff, via mail, email, and fax. Guaranteed positive, excellent customer experiences and resolved all customer complaints.

Used written communication skills to clearly and concisely document customers’ accounts of all necessary information required.

Coordinated with underwriter, lenders, loan managers, and securitization team to manage portfolios.

Managed a pipeline of over 100 Loan Specialists files for customers.

Made outbound calls to customers.

Aerotek- Charlotte, NC June 2012- January 2013

Loan Processor Phone Team

Reviewed/Examined initial applications government home loans for accuracy and compliance

Cleared and reviewed post-closing conditions.

Communicated directly with the Borrowers. Originators and Loan Officers upon fulfillment criteria pertaining to the closing process.

Maintained detailed records of all contact with all parties.

Daily contact with borrowers answering all questions related to loans currently in progress and or closing.

Assisted customers with completing their closing package.

Completed welcome calls for Loan Originators.

Rose International Charlotte, NC June 2011- December 2011

Process Support Specialist (Bank of America)

Verified, compiled, and managed the mortgage loan application process.

Contacted customer by phone, via-email for additional documents.

Reviewed Fannie Mae loan application file to verify that application data is complete and meets establishment standards.

Multi task using iS400 applications, to verify bankruptcy, escrow, flood insurance, tax impound, change the loan work out status and Campaign Codes.

Used Veri-tax for tax information

Input all data into Post Mod Decisioning Tool. to decision, decline or approve the Loan.

Managed a pipeline of 30 to 80 loans a day.

Supports portfolio of loans that are in default - emphasis on loan modification, document validation and forbearance.

Chased Documents by using Iportals, Stewart, and Urban.

Talent Bridge Charlotte, NC November 2010- February 2011

Mortgage Loan Processor (Wells Fargo)

Responsible for performing a variety of loan documentation duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products.

Functions include: processing; closing and compliance for loan products;

Interpreted policies while analyzing applicant, property and documentation; ordering all

Required verifications, documentation and subsequent follow ups.

NACA Charlotte, NC July 2009- October 2010

Loss Mitigation/Jr. Negotiator

Successfully serviced all members by phone or face-to face:

Collected required documents, runs credit.

Worked out the affordability (budget), and submits the affordable mortgage payment (solution) to the Servicer.

Effectively counsel members to determine the appropriate financial need.

Worked directly with Negotiators, and Lenders.

Provided the best solution for at risk homeowners by restructuring the mortgages to make them permanently affordable.

Other Experience and additional information

• I am an active License Foster Parent since 2009 until Current

• Work in cooperation with all child care agencies in the best interest of child including but not limited to: Division of Services for People with Disabilities, Child Protective Services, Division of Child and Family Services, Court Ad Litem, Mental Health, Medical and Dental Facilities, Juvenile Courts, and Birth Families unless court orders limits

.

MECKLENBURG COUNTY Charlotte, NC September 2007 – April 2009

AREA MENTAL HEALTH

Social Worker Assistant

MECKLENBURG COUNTY Charlotte, NC July 2006 – September 2007

DETOX

Rehabilitation Aide

K& J RESTAURANT Charlotte, NC December 2000 – April 2006

Manager

EDUCATION:

Stanley Community College

CNA/Certification

Lee University, Charlotte, NC

Counseling

Central Piedmont Community College, Charlotte, NC

Business Administration

UNCC

Medical Office Administration Specialist Certificate



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